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Utilizing tools with Large Language Models (LLMs) is essential for grounding AI agents in real-world applications. The prevailing approach involves few-shot prompting with demonstrations or fine-tuning with expert annotations. However, mere…

Computation and Language · Computer Science 2024-10-10 Xiaohan Wang , Dian Li , Yilin Zhao , Sinbadliu , Hui Wang

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

Data augmentation techniques are widely used for enhancing the performance of machine learning models by tackling class imbalance issues and data sparsity. State-of-the-art generative language models have been shown to provide significant…

Computation and Language · Computer Science 2023-01-10 Aleksandra Edwards , Asahi Ushio , Jose Camacho-Collados , Hélène de Ribaupierre , Alun Preece

In Biomedical Natural Language Processing (BioNLP) tasks, such as Relation Extraction, Named Entity Recognition, and Text Classification, the scarcity of high-quality data remains a significant challenge. This limitation poisons large…

Computation and Language · Computer Science 2025-04-01 Zhengyi Zhao , Shubo Zhang , Bin Liang , Binyang Li , Kam-Fai Wong

Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Artificial Intelligence · Computer Science 2024-09-30 Nurul Ain Nabilah Mohd Isa , Siti Nuraishah Agos Jawaddi , Azlan Ismail

AI chatbots have emerged as promising educational tools for personalized learning experiences, with advances in large language models (LLMs) enabling teachers to create and customize these chatbots for their specific classroom needs.…

Human-Computer Interaction · Computer Science 2025-04-07 Minju Yoo , Hyoungwook Jin , Juho Kim

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

Human-Computer Interaction · Computer Science 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

Recent advances in natural language processing (NLP) may enable artificial intelligence (AI) models to generate writing that is identical to human written form in the future. This might have profound ethical, legal, and social…

Machine Learning · Computer Science 2024-04-17 Nuzhat Prova

Data augmentation has recently seen increased interest in NLP due to more work in low-resource domains, new tasks, and the popularity of large-scale neural networks that require large amounts of training data. Despite this recent upsurge,…

Computation and Language · Computer Science 2021-12-03 Steven Y. Feng , Varun Gangal , Jason Wei , Sarath Chandar , Soroush Vosoughi , Teruko Mitamura , Eduard Hovy

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

The introduction of ChatGPT has garnered widespread attention in both academic and industrial communities. ChatGPT is able to respond effectively to a wide range of human questions, providing fluent and comprehensive answers that…

Computation and Language · Computer Science 2023-01-19 Biyang Guo , Xin Zhang , Ziyuan Wang , Minqi Jiang , Jinran Nie , Yuxuan Ding , Jianwei Yue , Yupeng Wu

Software engineers have historically relied on human-powered Q&A platforms like Stack Overflow (SO) as coding aids. With the rise of generative AI, developers have started to adopt AI chatbots, such as ChatGPT, in their software development…

Human-Computer Interaction · Computer Science 2025-02-24 Jiachen Li , Elizabeth Mynatt , Varun Mishra , Jonathan Bell

As conversational agents increasingly engage in emotionally supportive dialogue, it is important to understand how closely their interactions resemble those in traditional therapy settings. This study investigates whether the concerns…

Human-Computer Interaction · Computer Science 2025-06-23 Sophie Chiang , Guy Laban , Hatice Gunes

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar

In the realm of artificial intelligence, where a vast majority of data is unstructured, obtaining substantial amounts of labeled data to train supervised machine learning models poses a significant challenge. To address this, we delve into…

Machine Learning · Computer Science 2024-01-19 Natan Vidra , Thomas Clifford , Katherine Jijo , Eden Chung , Liang Zhang

Large Language Models (LLMs) have revo lutionized natural language processing Natural Language Processing (NLP), with Chat Generative Pre-trained Transformer (ChatGPT) standing out as a notable exampledue to its advanced capabilities and…

Computation and Language · Computer Science 2025-03-25 Azim Akhtarshenas , Afshin Dini , Navid Ayoobi

Advancements in conversational systems have revolutionized information access, surpassing the limitations of single queries. However, developing dialogue systems requires a large amount of training data, which is a challenge in low-resource…

Computation and Language · Computer Science 2024-03-05 Heydar Soudani , Evangelos Kanoulas , Faegheh Hasibi

Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generative Artificial Intelligence (AI). However, customers are…

Computation and Language · Computer Science 2024-05-06 Nikhita Vedula , Oleg Rokhlenko , Shervin Malmasi

The rapid proliferation of Large Language Models presents both opportunities and challenges for the translation field. While commercial, cloud-based AI chatbots have garnered significant attention in translation studies, concerns regarding…

Computation and Language · Computer Science 2025-08-01 Peter Sandrini

Large language models, pivotal in artificial intelligence, find diverse applications. ChatGPT (Chat Generative Pre-trained Transformer), an OpenAI creation, stands out as a widely adopted, powerful tool. It excels in chatbots, content…

Computation and Language · Computer Science 2025-05-28 Walid Hariri