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In the evolving landscape of digital education, chatbots have emerged as potential game-changers, promising personalized and adaptive learning experiences. This research undertook an in-depth exploration of ChatGPT's potential as an…

Human-Computer Interaction · Computer Science 2024-02-26 Holger Arndt

For the next step in human to machine interaction, Artificial Intelligence (AI) should interact predominantly using natural language because, if it worked, it would be the fastest way to communicate. Facebook's toy tasks (bAbI) provide a…

Computation and Language · Computer Science 2017-09-22 John S. Ball

Artificial intelligence and natural language processing (NLP) are increasingly being used in customer service to interact with users and answer their questions. The goal of this systematic review is to examine existing research on the use…

Computation and Language · Computer Science 2022-12-20 Malak Mashaabi , Areej Alotaibi , Hala Qudaih , Raghad Alnashwan , Hend Al-Khalifa

Since decades, the modelling of metadata has been core to the functioning of any academic library. Its importance has only enhanced with the increasing pervasiveness of Generative Artificial Intelligence (AI)-driven information activities…

Digital Libraries · Computer Science 2025-03-18 Mayukh Bagchi

The advent of automation in particular Software Engineering (SE) tasks has transitioned from theory to reality. Numerous scholarly articles have documented the successful application of Artificial Intelligence to address issues in areas…

Software Engineering · Computer Science 2023-05-26 Nathalia Nascimento , Paulo Alencar , Donald Cowan

Software engineering (SE) chatbots are increasingly gaining attention for their role in enhancing development processes. At the core of chatbots are Natural Language Understanding platforms (NLUs), which enable them to comprehend user…

Software Engineering · Computer Science 2025-07-21 Ebube Alor , Ahmad Abdellatif , SayedHassan Khatoonabadi , Emad Shihab

As ChatGPT and other Large Language Model (LLM)-based AI chatbots become increasingly integrated into individuals' daily lives, important research questions arise. What concerns and risks do these systems pose for individual users? What…

Computers and Society · Computer Science 2025-08-15 Chengen Wang , Murat Kantarcioglu

Numerous domain-specific machine learning tasks struggle with data scarcity and class imbalance. This paper systematically explores data augmentation methods for NLP, particularly through large language models like GPT. The purpose of this…

Computation and Language · Computer Science 2025-07-22 Łukasz Radliński , Mateusz Guściora , Jan Kocoń

As Large Language Models (LLMs), including ChatGPT and analogous systems, continue to advance, their robust natural language processing capabilities and diverse applications have garnered considerable attention. Nonetheless, despite the…

Text data augmentation is an effective strategy for overcoming the challenge of limited sample sizes in many natural language processing (NLP) tasks. This challenge is especially prominent in the few-shot learning scenario, where the data…

With the rapid adoption of LLM-based chatbots, there is a pressing need to evaluate what humans and LLMs can achieve together. However, standard benchmarks, such as MMLU, measure LLM capabilities in isolation (i.e., "AI-alone"). Here, we…

Computation and Language · Computer Science 2025-08-13 Serina Chang , Ashton Anderson , Jake M. Hofman

In practice, it is common to find oneself with far too little text data to train a deep neural network. This "Big Data Wall" represents a challenge for minority language communities on the Internet, organizations, laboratories and companies…

Computation and Language · Computer Science 2018-12-13 Claude Coulombe

Software developers use natural language to interact not only with other humans, but increasingly also with chatbots. These interactions have different properties and flow differently based on what goal the developer wants to achieve and…

Software Engineering · Computer Science 2024-05-22 Ranim Khojah , Francisco Gomes de Oliveira Neto , Philipp Leitner

This paper explores the potential of leveraging Large Language Models (LLMs) for data augmentation in multilingual commonsense reasoning datasets where the available training data is extremely limited. To achieve this, we utilise several…

Computation and Language · Computer Science 2023-10-24 Chenxi Whitehouse , Monojit Choudhury , Alham Fikri Aji

Incrementality is ubiquitous in human-human interaction and beneficial for human-computer interaction. It has been a topic of research in different parts of the NLP community, mostly with focus on the specific topic at hand even though…

Computation and Language · Computer Science 2018-06-15 Arne Köhn

Artificial Intelligence (AI) chatbots leveraging Large Language Models (LLMs) are gaining traction in healthcare for their potential to automate patient interactions and aid clinical decision-making. This study examines the reliability of…

Artificial Intelligence · Computer Science 2024-05-24 Ayesha Siddika Nipu , K M Sajjadul Islam , Praveen Madiraju

Large Language Model (LLM) assistants, such as ChatGPT, have emerged as potential alternatives to search methods for helping users navigate complex, feature-rich software. LLMs use vast training data from domain-specific texts, software…

Human-Computer Interaction · Computer Science 2024-02-14 Anjali Khurana , Hari Subramonyam , Parmit K Chilana

The employment of foundation models is steadily expanding, especially with the launch of ChatGPT and the release of other foundation models. These models have shown the potential of emerging capabilities to solve problems, without being…

Computation and Language · Computer Science 2023-07-11 Mostafa M. Amin , Erik Cambria , Björn W. Schuller

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

The landscape for building conversational interfaces (chatbots) has witnessed a paradigm shift with recent developments in generative Artificial Intelligence (AI) based Large Language Models (LLMs), such as ChatGPT by OpenAI (GPT3.5 and…

Human-Computer Interaction · Computer Science 2024-07-23 Sumit Soman , Ranjani H G