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Brand reputation in the banking sector is maintained through insightful analysis of customer opinion on code-mixed and multilingual content. Conventional NLP models misclassify or ignore code-mixed text, when mix with low resource languages…

Computation and Language · Computer Science 2025-04-16 F. A. Rizvi , T. Navojith , A. M. N. H. Adhikari , W. P. U. Senevirathna , Dharshana Kasthurirathna , Lakmini Abeywardhana

Sentiment analysis is an essential part of text analysis, which is a larger field that includes determining and evaluating the author's emotional state. This method is essential since it makes it easier to comprehend consumers' feelings,…

Computation and Language · Computer Science 2025-10-03 Sumaiya Tabassum

The sentiment analysis task in Tamil-English code-mixed texts has been explored using advanced transformer-based models. Challenges from grammatical inconsistencies, orthographic variations, and phonetic ambiguities have been addressed. The…

Computation and Language · Computer Science 2025-04-01 Mikhail Krasitskii , Olga Kolesnikova , Liliana Chanona Hernandez , Grigori Sidorov , Alexander Gelbukh

Due to the high impact of the fast-evolving fields of machine learning and deep learning, Natural Language Processing (NLP) tasks have further obtained comprehensive performances for highly resourced languages such as English and Chinese.…

Computation and Language · Computer Science 2020-11-17 Lahiru Senevirathne , Piyumal Demotte , Binod Karunanayake , Udyogi Munasinghe , Surangika Ranathunga

Sentiment analysis is a very important natural language processing activity in which one identifies the polarity of a text, whether it conveys positive, negative, or neutral sentiment. Along with the growth of social media and the Internet,…

Computation and Language · Computer Science 2025-09-30 Meysam Shirdel Bilehsavar , Negin Mahmoudi , Mohammad Jalili Torkamani , Kiana Kiashemshaki

Sentiment analysis (SA) is a process of identifying the emotional tone or polarity within a given text and aims to uncover the user's complex emotions and inner feelings. While sentiment analysis has been extensively studied for languages…

Machine Learning · Computer Science 2025-04-24 Hemal Mahmud , Hasan Mahmud , Mohammad Rifat Ahmmad Rashid

The effectiveness of brand monitoring in India is increasingly challenged by the rise of Hinglish--a hybrid of Hindi and English--used widely in user-generated content on platforms like Twitter. Traditional Natural Language Processing (NLP)…

Computation and Language · Computer Science 2026-01-09 Aashi Garg , Aneshya Das , Arshi Arya , Anushka Goyal , Aditi

Sentiment analysis plays a crucial role in understanding the sentiment expressed in text data. While sentiment analysis research has been extensively conducted in English and other Western languages, there exists a significant gap in…

Computation and Language · Computer Science 2023-10-03 Aabha Pingle , Aditya Vyawahare , Isha Joshi , Rahul Tangsali , Geetanjali Kale , Raviraj Joshi

Sentiment analysis focuses on identifying the emotional polarity expressed in textual data, typically categorized as positive, negative, or neutral. Hate speech detection, on the other hand, aims to recognize content that incites violence,…

Computation and Language · Computer Science 2026-01-07 Meysam Shirdel Bilehsavar , Negin Mahmoudi , Mohammad Jalili Torkamani , Kiana Kiashemshaki

The evolution of the Internet has increased the amount of information that is expressed by people on different platforms. This information can be product reviews, discussions on forums, or social media platforms. Accessibility of these…

Computation and Language · Computer Science 2021-04-20 Gati L. Martin , Medard E. Mswahili , Young-Seob Jeong

The relationship between Facebook posts and the corresponding reaction feature is an interesting subject to explore and understand. To achieve this end, we test state-of-the-art Sinhala sentiment analysis models against a data set…

Computation and Language · Computer Science 2022-08-04 Gihan Weeraprameshwara , Vihanga Jayawickrama , Nisansa de Silva , Yudhanjaya Wijeratne

Multi-aspect sentiment analysis of Bangla e-commerce reviews remains challenging due to limited annotated datasets, morphological complexity, code-mixing phenomena, and domain shift issues, affecting 300 million Bangla-speaking users.…

Machine Learning · Computer Science 2025-12-01 Ariful Islam , Md Rifat Hossen , Tanvir Mahmud

Sentiment analysis (SA) using code-mixed data from social media has several applications in opinion mining ranging from customer satisfaction to social campaign analysis in multilingual societies. Advances in this area are impeded by the…

Computation and Language · Computer Science 2016-11-03 Ameya Prabhu , Aditya Joshi , Manish Shrivastava , Vasudeva Varma

Interpretability remains a key difficulty in sentiment analysis with Large Language Models (LLMs), particularly in high-stakes applications where it is crucial to comprehend the rationale behind forecasts. This research addressed this by…

Computation and Language · Computer Science 2025-03-18 Thivya Thogesan , Anupiya Nugaliyadde , Kok Wai Wong

For millions of users in developing economies who depend on mobile banking as their primary gateway to financial services, app quality directly shapes financial access. The study analyzed 5,652 Google Play reviews in English and Bangla…

Computation and Language · Computer Science 2026-04-16 Md. Naim Molla , Md Muhtasim Munif Fahim , Md. Binyamin , Md Jahid Hasan Imran , Tonmoy Shil , Nura Rayhan , Md Rezaul Karim

This study explores transformer-based models such as BERT, mBERT, and XLM-R for multi-lingual sentiment analysis across diverse linguistic structures. Key contributions include the identification of XLM-R superior adaptability in…

Computation and Language · Computer Science 2025-01-23 Mikhail Krasitskii , Olga Kolesnikova , Liliana Chanona Hernandez , Grigori Sidorov , Alexander Gelbukh

This paper describes our approach to submissions made at Shared Task 2 at BLP Workshop - Sentiment Analysis of Bangla Social Media Posts. Sentiment Analysis is an action research area in the digital age. With the rapid and constant growth…

Computation and Language · Computer Science 2023-10-24 Pratinav Seth , Rashi Goel , Komal Mathur , Swetha Vemulapalli

Sentiment analysis for code-mixed social media text continues to be an under-explored area. This work adds two common approaches: fine-tuning large transformer models and sample efficient methods like ULMFiT. Prior work demonstrates the…

Computation and Language · Computer Science 2020-08-25 Meghana Bhange , Nirant Kasliwal

Sentiment Analysis (SA) is instrumental in understanding peoples viewpoints facilitating social media monitoring recognizing products and brands and gauging customer satisfaction. Consequently SA has evolved into an active research domain…

Computation and Language · Computer Science 2025-03-03 Gibson Nkhata , Susan Gauch , Usman Anjum , Justin Zhan

Sentiment analysis (SA) has been a long-standing research area in natural language processing. It can offer rich insights into human sentiments and opinions and has thus seen considerable interest from both academia and industry. With the…

Computation and Language · Computer Science 2023-05-25 Wenxuan Zhang , Yue Deng , Bing Liu , Sinno Jialin Pan , Lidong Bing
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