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Related papers: The Role of Empathy in Software Engineering -- A S…

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Empathy plays a crucial role in software engineering (SE), influencing collaboration, communication, and decision-making. While prior research has highlighted the importance of empathy in SE, there is limited understanding of how empathy…

Software Engineering · Computer Science 2025-09-30 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathy is widely used in many disciplines such as philosophy, sociology, psychology, health care. Ability to empathise with software end-users seems to be a vital skill software developers should possess. This is because engineering…

Software Engineering · Computer Science 2023-05-09 Hashini Gunatilake , John Grundy , Ingo Mueller , Rashina Hoda

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Context. Empathy, a key social skill, is essential for communication and collaboration in SE but remains an under-researched topic. Aims. This study investigates empathy in SE from practitioners' perspectives, aiming to characterize its…

\textbf{Context:} Empathy is increasingly recognized as a critical human capability for software engineers, supporting collaboration, ethical awareness, and user-centered design. While many disciplines have long explored empathy as part of…

Software Engineering · Computer Science 2026-03-10 Matheus de Morais Leca , Kim Johnston , Ronnie de Souza Santos

Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support…

Software Engineering · Computer Science 2026-01-19 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathy has been discussed as a relevant human capability in software engineering, particularly in activities that require understanding users, stakeholders, and the societal implications of technological systems. This relevance becomes…

Empathy plays a critical role in software engineering (SE), influencing collaboration, communication, and user-centred design. Although SE research has increasingly recognised empathy as a key human aspect, there remains no validated…

Software Engineering · Computer Science 2025-10-15 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Software testing is crucial for ensuring software quality, yet developers' engagement with it varies widely. Identifying the technical, organizational and social factors that lead to differences in engagement is required to remove barriers…

Software Engineering · Computer Science 2026-03-24 Mark Swillus , Rashina Hoda , Andy Zaidman

Grounded Theory (GT), a sociological research method designed to study social phenomena, is increasingly being used to investigate the human and social aspects of software engineering (SE). However, being written by and for sociologists, GT…

Software Engineering · Computer Science 2021-09-10 Rashina Hoda

Context: Autism spectrum disorder (ASD) leads to various issues in the everyday life of autistic individuals, often resulting in unemployment and mental health problems. To improve the inclusion of autistic adults, existing studies have…

Software Engineering · Computer Science 2025-11-05 Madalena Sasportes , Grischa Liebel , Miguel Goulão

Context: Requirements Engineering (RE)-related activities are critical in developing quality software and one of the most human-dependent processes in software engineering (SE). Hence, identifying the impact of diverse human-related aspects…

Software Engineering · Computer Science 2024-07-31 Dulaji Hidellaarachchi , John Grundy , Rashina Hoda , Ingo Mueller

Affects---emotions and moods---have an impact on cognitive processing activities and the working performance of individuals. It has been established that software development tasks are undertaken through cognitive processing activities.…

Software Engineering · Computer Science 2015-09-18 Daniel Graziotin , Xiaofeng Wang , Pekka Abrahamsson

Humour has long been recognized as a key factor in enhancing creativity, group effectiveness, and employee well-being across various domains. However, its occurrence and impact within software engineering (SE) teams remains under-explored.…

Software Engineering · Computer Science 2025-07-08 Dulaji Hidellaarachchi , John Grundy , Rashina Hoda

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

Human-Computer Interaction · Computer Science 2025-08-12 Md Rakibul Hasan , Md Zakir Hossain , Shreya Ghosh , Aneesh Krishna , Tom Gedeon

Software engineering researchers repeatedly argue that the impact of their research on industrial practice, while desired and intended, is rarely achieved. We believe that a possible explanation of this phenomenon is the opposition of…

Software Engineering · Computer Science 2026-04-21 Alexander Serebrenik , Sebastian Baltes

[Background] Emotional Intelligence (EI) can impact Software Engineering (SE) outcomes through improved team communication, conflict resolution, and stress management. SE workers face increasing pressure to develop both technical and…

Software Engineering · Computer Science 2025-02-10 Allysson Allex Araújo , Marcos Kalinowski , Matheus Paixao , Daniel Graziotin

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

The ability to emotionally or intellectually understand another person's thoughts and feelings-empathy-can foster critical connections that facilitate learning and collaboration. We present a case study of physics faculty that examines…

Physics Education · Physics 2024-06-26 Rachel Merrill , Alia Hamdan , Ash Bista , Scott Franklin

In the social and organizational sciences, accountability has been linked to the efficient operation of organizations. However, it has received limited attention in software engineering (SE) research, in spite of its central role in the…

Software Engineering · Computer Science 2024-02-06 Adam Alami , Neil Ernst
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