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There is a growing interest in leveraging multiple large language models (LLMs) for automated code optimization. However, industrial platforms deploying multiple LLMs face a critical challenge: prompts optimized for one LLM often fail with…

Large language model (LLM) applications in cloud root cause analysis (RCA) have been actively explored recently. However, current methods are still reliant on manual workflow settings and do not unleash LLMs' decision-making and environment…

Software Engineering · Computer Science 2024-08-05 Zefan Wang , Zichuan Liu , Yingying Zhang , Aoxiao Zhong , Jihong Wang , Fengbin Yin , Lunting Fan , Lingfei Wu , Qingsong Wen

Major cloud providers have employed advanced AI-based solutions like large language models to aid humans in identifying the root causes of cloud incidents. Despite the growing prevalence of AI-driven assistants in the root cause analysis…

Computation and Language · Computer Science 2023-10-02 Dylan Zhang , Xuchao Zhang , Chetan Bansal , Pedro Las-Casas , Rodrigo Fonseca , Saravan Rajmohan

Effectively localizing root causes of performance anomalies is crucial to enabling the rapid recovery and loss mitigation of microservice applications in the cloud. Depending on the granularity of the causes that can be localized, a service…

Distributed, Parallel, and Cluster Computing · Computer Science 2023-05-09 Ruyue Xin , Peng Chen , Zhiming Zhao

Large language model (LLM) services have become an integral part of search, assistance, and decision-making applications. However, unlike traditional web or microservices, the hardware and software stack enabling LLM inference deployment is…

Distributed, Parallel, and Cluster Computing · Computer Science 2026-03-03 Dominik Scheinert , Alexander Acker , Thorsten Wittkopp , Soeren Becker , Hamza Yous , Karnakar Reddy , Ibrahim Farhat , Hakim Hacid , Odej Kao

Automated log analysis is crucial in modern software-intensive systems for facilitating program comprehension throughout software maintenance and engineering life cycles. Existing methods perform tasks such as log parsing and log anomaly…

Software Engineering · Computer Science 2024-01-29 Yilun Liu , Shimin Tao , Weibin Meng , Jingyu Wang , Wenbing Ma , Yanqing Zhao , Yuhang Chen , Hao Yang , Yanfei Jiang , Xun Chen

Background: Modern large language models (LLMs) offer powerful reasoning that converts narratives into structured, taxonomy-aligned data, revealing patterns across planning, delivery, and verification. Embedded as agentic tools, LLMs can…

Incident management for large cloud services is a complex and tedious process and requires significant amount of manual efforts from on-call engineers (OCEs). OCEs typically leverage data from different stages of the software development…

Networking and Internet Architecture · Computer Science 2024-04-08 Drishti Goel , Fiza Husain , Aditya Singh , Supriyo Ghosh , Anjaly Parayil , Chetan Bansal , Xuchao Zhang , Saravan Rajmohan

Prompt optimization automatically refines prompting expressions, unlocking the full potential of LLMs in downstream tasks. However, current prompt optimization methods are costly to train and lack sufficient interpretability. This paper…

Computation and Language · Computer Science 2024-12-23 Yajing Wang , Zongwei Luo , Jingzhe Wang , Zhanke Zhou , Yongqiang Chen , Bo Han

Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…

Software Engineering · Computer Science 2025-10-23 Aoyang Fang , Haowen Yang , Haoze Dong , Qisheng Lu , Junjielong Xu , Pinjia He

Microservice systems have become the backbone of cloud-native enterprise applications due to their resource elasticity, loosely coupled architecture, and lightweight deployment. Yet, the intrinsic complexity and dynamic runtime interactions…

Software Engineering · Computer Science 2026-01-07 Lingzhe Zhang , Tong Jia , Yunpeng Zhai , Leyi Pan , Chiming Duan , Minghua He , Pei Xiao , Ying Li

Large Reasoning Models (LRMs) such as DeepSeek-R1 and OpenAI o1 have demonstrated remarkable capabilities in various reasoning tasks. Their strong capability to generate and reason over intermediate thoughts has also led to arguments that…

Computation and Language · Computer Science 2025-10-17 Saurabh Srivastava , Ziyu Yao

Deploying large language model (LLM)-driven conversational agents in enterprise settings requires prompts that are simultaneously correct at launch and resilient to the non-deterministic behavioral drift that characterizes production LLM…

Artificial Intelligence · Computer Science 2026-05-18 Keshava Chaitanya , Jahnavi Gundakaram

Large language models (LLMs) have become increasingly capable of following instructions and complex reasoning, making prompting a flexible interface for adapting models without parameter updates. Yet prompt design remains labor-intensive…

Computation and Language · Computer Science 2026-05-22 Farima Fatahi Bayat , Moin Aminnaseri , Pouya Pezeshkpour , Estevam Hruschka

Incident management is essential to maintain the reliability and availability of cloud computing services. Cloud vendors typically disclose incident reports to the public, summarizing the failures and recovery process to help minimize their…

Performance · Computer Science 2026-03-18 Xiaoyu Chu , Shashikant Ilager , Yizhen Zang , Sacheendra Talluri , Alexandru Iosup

Prompt engineering is pivotal for harnessing the capabilities of large language models (LLMs) across diverse applications. While existing prompt optimization methods improve prompt effectiveness, they often lead to prompt drifting, where…

Computation and Language · Computer Science 2024-10-14 Yurong Wu , Yan Gao , Bin Benjamin Zhu , Zineng Zhou , Xiaodi Sun , Sheng Yang , Jian-Guang Lou , Zhiming Ding , Linjun Yang

Purpose To evaluate the reasoning capabilities of large language models (LLMs) in performing root cause analysis (RCA) of radiation oncology incidents using narrative reports from the Radiation Oncology Incident Learning System (RO-ILS),…

Kubernetes, a notably complex and distributed system, utilizes an array of controllers to uphold cluster management logic through state reconciliation. Nevertheless, maintaining state consistency presents significant challenges due to…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-06-04 Yong Xiang , Charley Peter Chen , Liyi Zeng , Wei Yin , Xin Liu , Hu Li , Wei Xu

Prompt engineering is a challenging and important task due to the high sensitivity of Large Language Models (LLMs) to the given prompt and the inherent ambiguity of a textual task instruction. Automatic prompt engineering is essential to…

Computation and Language · Computer Science 2024-02-06 Elad Levi , Eli Brosh , Matan Friedmann

In real-world scenarios, due to the highly decoupled and flexible nature of microservices, it poses greater challenges to system reliability. The more frequent occurrence of incidents has created a demand for Root Cause Analysis(RCA)…

Software Engineering · Computer Science 2025-07-31 Rui Ren