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Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…

Computation and Language · Computer Science 2021-02-25 Bing Liu , Sahisnu Mazumder

Effective prompt engineering is critical to realizing the promised productivity gains of large language models (LLMs) in knowledge-intensive tasks. Yet, many users struggle to craft prompts that yield high-quality outputs, limiting the…

Human-Computer Interaction · Computer Science 2025-10-02 Niklas Gutheil , Valentin Mayer , Leopold Müller , Jörg Rommelt , Niklas Kühl

Large language models are increasingly being explored as interfaces between humans and robotic systems, yet there remains limited evidence on how such technologies can be used not only for interaction, but also as a structured means of…

Robotics · Computer Science 2026-04-24 S. A. Prieto , M. A. Gopee , Y. Ben Arab , B. García de Soto , J. Esteba , P. Olivera Brizzio

Our interest is in the design of software systems involving a human-expert interacting -- using natural language -- with a large language model (LLM) on data analysis tasks. For complex problems, it is possible that LLMs can harness human…

Artificial Intelligence · Computer Science 2025-10-10 Harshvardhan Mestha , Karan Bania , Shreyas V Sathyanarayana , Sidong Liu , Ashwin Srinivasan

Large language models LLMs like ChatGPT have reached the 100 Mio user barrier in record time and might increasingly enter all areas of our life leading to a diverse set of interactions between those Artificial Intelligence models and…

Computation and Language · Computer Science 2024-11-25 Johannes Schneider , Steffi Haag , Leona Chandra Kruse

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

We present a work in progress that explores using a Large Language Model (LLM) as a design material for an interactive museum installation. LLMs offer the possibility of creating chatbots that can facilitate dynamic and human-like…

Human-Computer Interaction · Computer Science 2025-03-31 Maria Padilla Engstrøm , Anders Sundnes Løvlie

Previous researchers have proposed intelligent systems for therapeutic monitoring of cognitive impairments. However, most existing practical approaches for this purpose are based on manual tests. This raises issues such as excessive…

When applied directly in an end-to-end manner to medical follow-up tasks, Large Language Models (LLMs) often suffer from uncontrolled dialog flow and inaccurate information extraction due to the complexity of follow-up forms. To address…

Computation and Language · Computer Science 2025-12-23 Jinyan Liu , Zikang Chen , Qinchuan Wang , Tan Xie , Heming Zheng , Xudong Lv

Pre-trained language models (LLMs) such as GPT-3 can carry fluent, multi-turn conversations out-of-the-box, making them attractive materials for chatbot design. Further, designers can improve LLM chatbot utterances by prepending textual…

Human-Computer Interaction · Computer Science 2023-02-08 J. D. Zamfirescu-Pereira , Bjoern Hartmann , Qian Yang

This paper presents ChatCounselor, a large language model (LLM) solution designed to provide mental health support. Unlike generic chatbots, ChatCounselor is distinguished by its foundation in real conversations between consulting clients…

Computation and Language · Computer Science 2023-09-28 June M. Liu , Donghao Li , He Cao , Tianhe Ren , Zeyi Liao , Jiamin Wu

Our work addresses the challenges older adults face with commercial Voice Assistants (VAs), notably in conversation breakdowns and error handling. Traditional methods of collecting user experiences-usage logs and post-hoc interviews-do not…

Human-Computer Interaction · Computer Science 2024-09-25 Amama Mahmood , Junxiang Wang , Chien-Ming Huang

Psychological consultation is essential for improving mental health and well-being, yet challenges such as the shortage of qualified professionals and scalability issues limit its accessibility. To address these challenges, we explore the…

Computation and Language · Computer Science 2024-08-30 Rafael Souza , Jia-Hao Lim , Alexander Davis

This paper investigates integrating large language models (LLMs) with advanced hardware, focusing on developing a general-purpose device designed for enhanced interaction with LLMs. Initially, we analyze the current landscape, where virtual…

Hardware Architecture · Computer Science 2024-08-21 Jiajun Xu , Qun Wang , Yuhang Cao , Baitao Zeng , Sicheng Liu

We investigate and observe the behaviour and performance of Large Language Model (LLM)-backed chatbots in addressing misinformed prompts and questions with demographic information within the domains of Climate Change and Mental Health.…

Global aging calls for scalable and engaging cognitive interventions. Computerized cognitive training (CCT) is a promising non-pharmacological approach, yet many unsupervised programs rely on rigid, hand-authored puzzles that are difficult…

Artificial Intelligence · Computer Science 2026-03-30 Zilong Wang , Nan Chen , Luna K. Qiu , Ling Yue , Geli Guo , Yang Ou , Shiqi Jiang , Yuqing Yang , Lili Qiu

LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of…

Computation and Language · Computer Science 2024-08-06 Stuti Agrawal , Nishi Uppuluri , Pranav Pillai , Revanth Gangi Reddy , Zoey Li , Gokhan Tur , Dilek Hakkani-Tur , Heng Ji

Large Language Models (LLMs) have made significant progress in recent years, achieving remarkable results in question-answering tasks (QA). However, they still face two major challenges: hallucination and outdated information after the…

Adolescent loneliness is a growing concern in digitally mediated social environments. This work-in-progress presents a youth-authored critical synthesis on chatbots powered by Large Language Model (LLM) and adolescent loneliness. The first…

Human-Computer Interaction · Computer Science 2026-04-07 Jinyao Liu , Di Fu

Large Language Models (LLMs) are frequently discussed in academia and the general public as support tools for virtually any use case that relies on the production of text, including software engineering. Currently there is much debate, but…

Software Engineering · Computer Science 2024-05-22 Ranim Khojah , Mazen Mohamad , Philipp Leitner , Francisco Gomes de Oliveira Neto