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Conversations among online users sometimes derail, i.e., break down into personal attacks. Such derailment has a negative impact on the healthy growth of cyberspace communities. The ability to predict whether ongoing conversations are…

Computation and Language · Computer Science 2023-03-21 Jiaqing Yuan , Munindar P. Singh

Online conversations are particularly susceptible to derailment, which can manifest itself in the form of toxic communication patterns like disrespectful comments or verbal abuse. Forecasting conversation derailment predicts signs of…

Computation and Language · Computer Science 2023-06-23 Enas Altarawneh , Ammeta Agrawal , Michael Jenkin , Manos Papagelis

Online discussions often derail into toxic exchanges between participants. Recent efforts mostly focused on detecting antisocial behavior after the fact, by analyzing single comments in isolation. To provide more timely notice to human…

Computation and Language · Computer Science 2019-09-05 Jonathan P. Chang , Cristian Danescu-Niculescu-Mizil

Online conversations can sometimes take a turn for the worse, either due to systematic cultural differences, accidental misunderstandings, or mere malice. Automatically forecasting derailment in public online conversations provides an…

Computation and Language · Computer Science 2021-10-12 Yova Kementchedjhieva , Anders Søgaard

Online conversations are particularly susceptible to derailment, which can manifest itself in the form of toxic communication patterns including disrespectful comments and abuse. Forecasting conversation derailment predicts signs of…

Computation and Language · Computer Science 2024-09-10 Enas Altarawneh , Ameeta Agrawal , Michael Jenkin , Manos Papagelis

Forecasting conversational derailment is the task of predicting, as the conversation unfolds, whether it will eventually derail into personal attacks. Since forecasting models operate in an online fashion, they must decide whether to…

Computation and Language · Computer Science 2026-05-29 Laerdon Kim , Vivian Nguyen , Cristian Danescu-Niculescu-Mizil

We often rely on our intuition to anticipate the direction of a conversation. Endowing automated systems with similar foresight can enable them to assist human-human interactions. Recent work on developing models with this predictive…

Computation and Language · Computer Science 2025-07-28 Son Quoc Tran , Tushaar Gangavarapu , Nicholas Chernogor , Jonathan P. Chang , Cristian Danescu-Niculescu-Mizil

Personal attacks in the context of social media conversations often lead to fast-paced derailment, leading to even more harmful exchanges being made. State-of-the-art systems for the detection of such conversational derailment often make…

Computation and Language · Computer Science 2023-11-20 Steven Leung , Filippos Papapolyzos

Software projects thrive on the involvement and contributions of individuals from different backgrounds. However, toxic language and negative interactions can hinder the participation and retention of contributors and alienate newcomers.…

Software Engineering · Computer Science 2025-03-20 Mia Mohammad Imran , Robert Zita , Rebekah Copeland , Preetha Chatterjee , Rahat Rizvi Rahman , Kostadin Damevski

Conversation forecasting tasks a model with predicting the outcome of an unfolding conversation. For instance, it can be applied in social media moderation to predict harmful user behaviors before they occur, allowing for preventative…

Computation and Language · Computer Science 2024-10-22 Anthony Sicilia , Malihe Alikhani

Predicting future events is an important activity with applications across multiple fields and domains. For example, the capacity to foresee stock market trends, natural disasters, business developments, or political events can facilitate…

Computation and Language · Computer Science 2025-01-13 Petraq Nako , Adam Jatowt

Previous approaches to turn-taking and response generation in conversational systems have treated it as a two-stage process: First, the end of a turn is detected (based on conversation history), then the system generates an appropriate…

Computation and Language · Computer Science 2023-05-04 Bing'er Jiang , Erik Ekstedt , Gabriel Skantze

Task-oriented dialogue systems have become overwhelmingly popular in recent researches. Dialogue understanding is widely used to comprehend users' intent, emotion and dialogue state in task-oriented dialogue systems. Most previous works on…

Computation and Language · Computer Science 2022-03-08 Nan Su , Yuchi Zhang , Chao Liu , Bingzhu Du , Yongliang Wang

Online conversations can go in many directions: some turn out poorly due to antisocial behavior, while others turn out positively to the benefit of all. Research on improving online spaces has focused primarily on detecting and reducing…

Computers and Society · Computer Science 2021-02-17 Jiajun Bao , Junjie Wu , Yiming Zhang , Eshwar Chandrasekharan , David Jurgens

Conversational agents based on Large Language Models (LLMs) have recently emerged as powerful tools for human-computer interaction. Nevertheless, their black-box nature implies challenges in predictability and a lack of personalization,…

Computation and Language · Computer Science 2026-04-07 Barbara Gendron , Gaël Guibon , Mathieu d'Aquin

Dialogue systems play an increasingly important role in various aspects of our daily life. It is evident from recent research that dialogue systems trained on human conversation data are biased. In particular, they can produce responses…

Computation and Language · Computer Science 2020-11-03 Haochen Liu , Wentao Wang , Yiqi Wang , Hui Liu , Zitao Liu , Jiliang Tang

Language Generation Models produce words based on the previous context. Although existing methods offer input attributions as explanations for a model's prediction, it is still unclear how prior words affect the model's decision throughout…

Computation and Language · Computer Science 2023-05-23 Javier Ferrando , Gerard I. Gállego , Ioannis Tsiamas , Marta R. Costa-jussà

One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of predicting from the very start of a conversation whether it will…

Computation and Language · Computer Science 2018-05-16 Justine Zhang , Jonathan P. Chang , Cristian Danescu-Niculescu-Mizil , Lucas Dixon , Yiqing Hua , Nithum Thain , Dario Taraborelli

When conflicts escalate, is it due to what is said or how it is said? In the conflict literature, two theoretical approaches take opposing views: one focuses on the content of the disagreement, while the other focuses on how it is…

Social and Information Networks · Computer Science 2024-09-17 Priya Ronald D'Costa , Evan Rowbotham , Xinlan Emily Hu

Recent neural models of dialogue generation offer great promise for generating responses for conversational agents, but tend to be shortsighted, predicting utterances one at a time while ignoring their influence on future outcomes. Modeling…

Computation and Language · Computer Science 2016-09-30 Jiwei Li , Will Monroe , Alan Ritter , Michel Galley , Jianfeng Gao , Dan Jurafsky
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