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Online commerce relies heavily on user generated reviews to provide unbiased information about products that they have not physically seen. The importance of reviews has attracted multiple exploitative online behaviours and requires methods…

Computation and Language · Computer Science 2024-05-14 Priyabrata Karmakar , John Hawkins

The increasing reliance on Deep Learning models, combined with their inherent lack of transparency, has spurred the development of a novel field of study known as eXplainable AI (XAI) methods. These methods seek to enhance the trust of…

Neural networks are one of the most popular approaches for many natural language processing tasks such as sentiment analysis. They often outperform traditional machine learning models and achieve the state-of-art results on most tasks.…

Computation and Language · Computer Science 2017-08-15 Tao Yu , Christopher Hidey , Owen Rambow , Kathleen McKeown

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Although artificial intelligence (AI) has achieved many feats at a rapid pace, there still exist open problems and fundamental shortcomings related to performance and resource efficiency. Since AI researchers benchmark a significant…

Artificial Intelligence · Computer Science 2023-10-16 Palaash Agrawal , Cheston Tan , Heena Rathore

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

Social media has gained an immense popularity over the last decade. People tend to express opinions about their daily encounters on social media freely. These daily encounters include the places they traveled, hotels or restaurants they…

Sentiment Analysis, a popular subtask of Natural Language Processing, employs computational methods to extract sentiment, opinions, and other subjective aspects from linguistic data. Given its crucial role in understanding human sentiment,…

Computation and Language · Computer Science 2025-02-07 Zhiqiang Shi , Ruchit Agrawal

The application of Machine learning to finance has become a familiar approach, even more so in stock market forecasting. The stock market is highly volatile, and huge amounts of data are generated every minute globally. The extraction of…

Computation and Language · Computer Science 2024-01-03 Sai Akash Bathini , Dagli Cihan

In recent years, the use of machine learning classifiers is of great value in solving a variety of problems in text classification. Sentiment mining is a kind of text classification in which, messages are classified according to sentiment…

Machine Learning · Computer Science 2014-02-18 Vinodhini G Chandrasekaran RM

Artificial Intelligence (AI) systems are frequently employed in online services to provide personalized experiences to users based on large collections of data. However, AI systems can be designed in different ways, with black-box AI…

Machine Learning · Computer Science 2025-02-28 Julian Rosenberger , Sophie Kuhlemann , Verena Tiefenbeck , Mathias Kraus , Patrick Zschech

The rapid integration of generative artificial intelligence into education has driven digital transformation in e-teaching, yet user perceptions of AI educational apps remain underexplored. This study performs a sentiment-driven evaluation…

Computers and Society · Computer Science 2025-12-16 Adeleh Mazaherian , Erfan Nourbakhsh

Artificial intelligence (AI) enables machines to learn from human experience, adjust to new inputs, and perform human-like tasks. AI is progressing rapidly and is transforming the way businesses operate, from process automation to cognitive…

Machine Learning · Computer Science 2021-12-17 Ambreen Hanif

This paper describes our deep learning-based approach to sentiment analysis in Twitter as part of SemEval-2016 Task 4. We use a convolutional neural network to determine sentiment and participate in all subtasks, i.e. two-point,…

Computation and Language · Computer Science 2016-09-12 Sebastian Ruder , Parsa Ghaffari , John G. Breslin

Affective Computing (AC) has enabled Artificial Intelligence (AI) systems to recognise, interpret, and respond to human emotions - a capability also known as Artificial Emotional Intelligence (AEI). It is increasingly seen as an important…

Human-Computer Interaction · Computer Science 2025-08-19 Yupei Li , Qiyang Sun , Michelle Schlicher , Yee Wen Lim , Björn W. Schuller

The e-commerce has started a new trend in natural language processing through sentiment analysis of user-generated reviews. Different consumers have different concerns about various aspects of a specific product or service. Aspect category…

Computation and Language · Computer Science 2019-06-24 Sajad Movahedi , Erfan Ghadery , Heshaam Faili , Azadeh Shakery

There is a vast amount of data generated every second due to the rapidly growing technology in the current world. This area of research attempts to determine the feelings or opinions of people on social media posts. The dataset we used was…

Computation and Language · Computer Science 2023-01-24 Keshav Kapur , Rajitha Harikrishnan

Sentiment analysis on software engineering (SE) texts has been widely used in the SE research, such as evaluating app reviews or analyzing developers sentiments in commit messages. To better support the use of automated sentiment analysis…

Software Engineering · Computer Science 2021-03-25 Kexin Sun , Hui Gao , Hongyu Kuang , Xiaoxing Ma , Guoping Rong , Dong Shao , He Zhang

Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their…

Computation and Language · Computer Science 2023-02-10 Thanveer Shaik , Xiaohui Tao , Christopher Dann , Haoran Xie , Yan Li , Linda Galligan

With the rapid growth of technology, especially the widespread application of artificial intelligence (AI) technology, the risk management level of commercial banks is constantly reaching new heights. In the current wave of digitalization,…

Risk Management · Quantitative Finance 2024-04-30 Shuochen Bi , Wenqing Bao