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E-commerce platforms generate vast volumes of user feedback, such as star ratings, written reviews, and comments. However, most recommendation engines rely primarily on numerical scores, often overlooking the nuanced opinions embedded in…

Information Retrieval · Computer Science 2025-05-08 Yogesh Gajula

A sentiment analysis system powered by machine learning was created in this study to improve real-time social network public opinion monitoring. For sophisticated sentiment identification, the suggested approach combines cutting-edge…

Computation and Language · Computer Science 2025-02-25 Arsen Tolebay Nurlanuly

Sentiment analysis is crucial for the advancement of artificial intelligence (AI). Sentiment understanding can help AI to replicate human language and discourse. Studying the formation and response of sentiment state from well-trained…

Computation and Language · Computer Science 2020-04-23 Yanan Jia , Sony SungChu

This manuscript presents a methodical examination of the utilization of Artificial Intelligence in the assessment of emotions in texts related to healthcare, with a particular focus on the incorporation of Natural Language Processing and…

Computation and Language · Computer Science 2024-04-22 Prashant Kumar Nag , Amit Bhagat , R. Vishnu Priya , Deepak kumar Khare

This paper provides a comprehensive survey of sentiment analysis within the context of artificial intelligence (AI) and large language models (LLMs). Sentiment analysis, a critical aspect of natural language processing (NLP), has evolved…

Computation and Language · Computer Science 2024-09-17 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being…

Information Retrieval · Computer Science 2019-04-09 Nishit Shrestha , Fatma Nasoz

Consumer sentiment analysis is a recent fad for social media related applications such as healthcare, crime, finance, travel, and academics. Disentangling consumer perception to gain insight into the desired objective and reviews is…

Human-Computer Interaction · Computer Science 2020-08-25 Praphula Kumar Jain , Rajendra Pamula

As customer feedback becomes increasingly central to strategic growth, the ability to derive actionable insights from unstructured reviews is essential. While traditional AI-driven systems excel at predicting user preferences, far less work…

Artificial Intelligence · Computer Science 2026-01-21 Siddhartha Krothapalli , Kartikey Singh Bhandari , Tridib Kumar Das , Praveen Kumar , Naveen Suravarpu , Pratik Narang

Evaluating developer satisfaction with conversational AI assistants at scale is critical but challenging. User studies provide rich insights, but are unscalable, while large-scale quantitative signals from logs or in-product ratings are…

Software Engineering · Computer Science 2025-09-24 Daye Nam , Malgorzata Salawa , Satish Chandra

The most important goal of customer services is to keep the customer satisfied. However, service resources are always limited and must be prioritized. Therefore, it is important to identify customers who potentially become unsatisfied and…

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

This paper explores the application of AI and NLP techniques for user feedback analysis in the context of heavy machine crane products. By leveraging AI and NLP, organizations can gain insights into customer perceptions, improve product…

General Economics · Economics 2024-07-19 Tian Tian , Liu Ze hui , Huang Zichen , Yubing Tang

Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…

Computation and Language · Computer Science 2021-10-05 Md. Taufiqul Haque Khan Tusar , Md. Touhidul Islam

E-commerce web applications are almost ubiquitous in our day to day life, however as useful as they are, most of them have little to no adaptation to user needs, which in turn can cause both lower conversion rates as well as unsatisfied…

Information Retrieval · Computer Science 2019-05-30 Mihai Cristian Pîrvu , Alexandra Anghel

We propose and study the integration of sentiment analysis and deep reinforcement learning ensemble algorithms for stock trading by evaluating strategies capable of dynamically altering their active agent given the concurrent market…

Trading and Market Microstructure · Quantitative Finance 2024-11-21 Andrew Ye , James Xu , Vidyut Veedgav , Yi Wang , Yifan Yu , Daniel Yan , Ryan Chen , Vipin Chaudhary , Shuai Xu

This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

As e-commerce rapidly integrates artificial intelligence for content creation and product recommendations, these technologies offer significant benefits in personalization and efficiency. AI-driven systems automate product descriptions,…

Computers and Society · Computer Science 2025-06-24 Aditi Madhusudan Jain , Ayush Jain

Recent advances in machine learning have led to computer systems that are human-like in behaviour. Sentiment analysis, the automatic determination of emotions in text, is allowing us to capitalize on substantial previously unattainable…

Computation and Language · Computer Science 2021-01-15 Saif M. Mohammad

Sentiment detection is an important building block for multiple information retrieval tasks such as product recommendation, cyberbullying detection, and misinformation detection. Unsurprisingly, multiple commercial APIs, each with different…

Machine Learning · Computer Science 2022-04-26 Abdulaziz A. Almuzaini , Vivek K. Singh

When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as…

Artificial Intelligence · Computer Science 2020-03-03 Chaehan So
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