Related papers: TickIt: Leveraging Large Language Models for Autom…

This paper proposes TaDaa: Ticket Assignment Deep learning Auto Advisor, which leverages the latest Transformers models and machine learning techniques quickly assign issues within an organization, like customer support, help desk and alike…

With the increasing complexity and rapid expansion of the scale of AI systems in cloud platforms, the log data generated during system operation is massive, unstructured, and semantically ambiguous, which brings great challenges to fault…

Prioritizing service tickets in IT Service Management (ITSM) is critical for operational efficiency but remains challenging due to noisy textual inputs, subjective writing styles, and pronounced class imbalance. We evaluate two families of…

Topic modeling is a widely used technique for uncovering thematic structures from large text corpora. However, most topic modeling approaches e.g. Latent Dirichlet Allocation (LDA) struggle to capture nuanced semantics and contextual…

Enhancing the adaptive capabilities of large language models is a critical pursuit in both research and application. Traditional fine-tuning methods require substantial data and computational resources, especially for enhancing specific…

Considering the market's competitiveness and the complexity of organizations and projects, analyzing data is crucial to decision support on software development and project management processes. These practices are essential to increase…

With the rapid rise of intelligent data services, modern enterprises increasingly require efficient, multimodal, and cost-effective data analytics infrastructures. However, in ByteDance's production environments, existing systems fall short…

In large-scale cloud service platforms, thousands of customer tickets are generated daily and are typically handled through on-call dialogues. This high volume of on-call interactions imposes a substantial workload on human support…

This research proposes the development of a next generation airline reservation system that incorporates the Cloud microservices, distributed artificial intelligence modules and the blockchain technology to improve on the efficiency, safety…

Cloud computing promises a radical shift in the provisioning of computing resource within the enterprise. This paper describes the challenges that decision makers face when assessing the feasibility of the adoption of cloud computing in…

Serving disaggregated large language models has been widely adopted in industrial practice for enhanced performance. However, too many tokens generated in decoding phase, i.e., occupying the resources for a long time, essentially hamper the…

Large Language Models (LLMs) have emerged as powerful tools for automating and executing complex data tasks. However, their integration into more complex data workflows introduces significant management challenges. In response, we present…

The efficiency of natural language processing has improved dramatically with the advent of machine learning models, particularly neural network-based solutions. However, some tasks are still challenging, especially when considering specific…

Automatically localizing a position based on a few natural language instructions is essential for future robots to communicate and collaborate with humans. To approach this goal, we focus on the text-to-point-cloud cross-modal localization…

Knowledge Tracing (KT) aims to model a student's learning state over time and predict their future performance. However, traditional KT methods often face challenges in explainability, scalability, and effective modeling of complex…

Automation of support ticket classification is crucial to improve customer support performance and shortening resolution time for customer inquiries. This research aims to test the applicability of automated machine learning (AutoML) as a…

Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to better enable support analysts to handle such escalations. In…

Tokenization is a foundational step in the text process of Large Language Models (LLMs). Texts must be first tokenized into token IDs, which are then input to LLMs. Inefficient tokenization results in long token-ID sequences and will slow…

Supply chain operations traditionally involve a variety of complex decision making problems. Over the last few decades, supply chains greatly benefited from advances in computation, which allowed the transition from manual processing to…

Topic modeling is widely used for uncovering thematic structures within text corpora, yet traditional models often struggle with specificity and coherence in domain-focused applications. Guided approaches, such as SeededLDA and CorEx,…