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As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

Human-Computer Interaction · Computer Science 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

As artificial intelligence (AI) continues to permeate various sectors, safeguarding personal and sensitive data has become increasingly crucial. To address these concerns, privacy-enhancing technologies (PETs) have emerged as a suite of…

Cryptography and Security · Computer Science 2025-06-18 Nouha Oualha

Artificial Intelligence (AI) chatbots are increasingly used for emotional, creative, and social support, leading to sustained and routine user interaction with these systems. As these applications evolve through frequent version updates,…

Human-Computer Interaction · Computer Science 2026-04-10 Sirajam Munira , Lydia Manikonda

Ever since the launch of ChatGPT, Generative AI has been a focal point for concerns about AI's perceived existential risk. Once a niche topic in AI research and philosophy, AI safety and existential risk has now entered mainstream debate…

Computers and Society · Computer Science 2025-05-01 Lynette Webb

As Artificial Intelligence (AI) becomes more prevalent, protecting personal privacy is a critical ethical issue that must be addressed. This article explores the need for ethical AI systems that safeguard individual privacy while complying…

Computers and Society · Computer Science 2023-11-28 Petar Radanliev , Omar Santos

As social robots become increasingly prevalent in day-to-day environments, they will participate in conversations and appropriately manage the information shared with them. However, little is known about how robots might appropriately…

Robotics · Computer Science 2022-01-11 Brian Tang , Dakota Sullivan , Bengisu Cagiltay , Varun Chandrasekaran , Kassem Fawaz , Bilge Mutlu

Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…

Human-Computer Interaction · Computer Science 2026-03-24 Cathy Mengying Fang , Sheer Karny , Chayapatr Archiwaranguprok , Yasith Samaradivakara , Pat Pataranutaporn , Pattie Maes

In opinion polls, the public frequently claim to value their privacy. However, individuals often seem to overlook the principle, contributing to a disparity labelled the `Privacy Paradox'. The growth of the Internet-of-Things (IoT) is…

Computers and Society · Computer Science 2018-07-17 Meredydd Williams , Jason R. C. Nurse , Sadie Creese

Evaluating the safety of AI Systems is a pressing concern for organizations deploying them. In addition to the societal damage done by the lack of fairness of those systems, deployers are concerned about the legal repercussions and the…

Advancements in artificial intelligence (AI) have led to the increase of conversational agents like Replika, designed to provide social interaction and emotional support. However, reports of these AI systems engaging in inappropriate sexual…

Human-Computer Interaction · Computer Science 2025-08-13 Mohammad , Namvarpour , Harrison Pauwels , Afsaneh Razi

Digital security technology is able to identify and prevent many threats to users accounts. However, some threats remain that, to provide reliable security, require human intervention: e.g., through users paying attention to warning…

Cryptography and Security · Computer Science 2019-01-11 Elissa M. Redmiles

Chatbots such as GPT-4 and ChatGPT are now serving millions of users. Despite their widespread use, there remains a lack of public datasets showcasing how these tools are used by a population of users in practice. To bridge this gap, we…

Computation and Language · Computer Science 2024-05-03 Wenting Zhao , Xiang Ren , Jack Hessel , Claire Cardie , Yejin Choi , Yuntian Deng

Extended Reality (XR) technology is changing online interactions, but its granular data collection sensors may be more invasive to user privacy than web, mobile, and the Internet of Things technologies. Despite an increased interest in…

Human-Computer Interaction · Computer Science 2025-03-28 Hilda Hadan , Derrick M. Wang , Lennart E. Nacke , Leah Zhang-Kennedy

As a pivotal extension of the renowned ChatGPT, the GPT Store serves as a dynamic marketplace for various Generative Pre-trained Transformer (GPT) models, shaping the frontier of conversational AI. This paper presents an in-depth…

Machine Learning · Computer Science 2024-05-17 Dongxun Su , Yanjie Zhao , Xinyi Hou , Shenao Wang , Haoyu Wang

Recent advances in interactive large language models like ChatGPT have revolutionized various domains; however, their behavior in natural and role-play conversation settings remains underexplored. In our study, we address this gap by deeply…

Computation and Language · Computer Science 2024-03-28 Yufei Tao , Ameeta Agrawal , Judit Dombi , Tetyana Sydorenko , Jung In Lee

In order to uncover users' attitudes towards ChatGPT in mental health, this study examines public opinions about ChatGPT in mental health discussions on Reddit. Researchers used the bert-base-multilingual-uncased-sentiment techniques for…

Computers and Society · Computer Science 2023-11-28 Yunna Cai , Fan Wang , Haowei Wang , Qianwen Qian

The rapid development of generative artificial intelligence (AI) and large language models (LLMs), and the availability of services that make them accessible, have led the general public to begin incorporating them into everyday life. The…

Human-Computer Interaction · Computer Science 2025-12-18 Efe Bozkir , Enkelejda Kasneci

In an era where the Internet of Things (IoT) intersects increasingly with generative Artificial Intelligence (AI), this article scrutinizes the emergent security risks inherent in this integration. We explore how generative AI drives…

Cryptography and Security · Computer Science 2024-04-02 Honghui Xu , Yingshu Li , Olusesi Balogun , Shaoen Wu , Yue Wang , Zhipeng Cai

Data aggregators collect large amount of information about individual users and create detailed online behavioral profiles of individuals. Behavioral profiles benefit users by improving products and services. However, they have also raised…

Computers and Society · Computer Science 2015-06-12 Ashwini Rao , Florian Schaub , Norman Sadeh

Users care greatly about preserving the privacy of their personal data gathered during their use of information systems. This extends to both the data they actively provide in exchange for services as well as the metadata passively…

Cryptography and Security · Computer Science 2022-08-12 Christian Badolato
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