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Telephone surveys remain a valuable tool for gathering insights but typically require substantial resources in training and coordinating human interviewers. This work presents an AI-driven telephone survey system integrating text-to-speech…

Human-Computer Interaction · Computer Science 2025-03-13 Max M. Lang , Sol Eskenazi

Mixed methods research integrates quantitative and qualitative data but faces challenges in aligning their distinct structures, particularly in examining measurement characteristics and individual response patterns. Advances in large…

Computation and Language · Computer Science 2025-05-29 Jihong Zhang , Xinya Liang , Anqi Deng , Nicole Bonge , Lin Tan , Ling Zhang , Nicole Zarrett

With the rapid rise of large language models (LLMs), phone automation has undergone transformative changes. This paper systematically reviews LLM-driven phone GUI agents, highlighting their evolution from script-based automation to…

Traditional methods for eliciting people's opinions face a trade-off between depth and scale: structured surveys enable large-scale data collection but limit respondents' ability to voice their opinions in their own words, while…

Human-Computer Interaction · Computer Science 2025-03-13 Alexander Wuttke , Matthias Aßenmacher , Christopher Klamm , Max M. Lang , Quirin Würschinger , Frauke Kreuter

Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…

Human-Computer Interaction · Computer Science 2025-12-02 Soubhik Barari , Jarret Angbazo , Natalie Wang , Leah M. Christian , Elizabeth Dean , Zoe Slowinski , Brandon Sepulvado

Autonomous agents have long been a prominent research focus in both academic and industry communities. Previous research in this field often focuses on training agents with limited knowledge within isolated environments, which diverges…

Artificial Intelligence · Computer Science 2025-03-04 Lei Wang , Chen Ma , Xueyang Feng , Zeyu Zhang , Hao Yang , Jingsen Zhang , Zhiyuan Chen , Jiakai Tang , Xu Chen , Yankai Lin , Wayne Xin Zhao , Zhewei Wei , Ji-Rong Wen

This paper explores the rapid development of a telephone call summarization system utilizing large language models (LLMs). Our approach involves initial experiments with prompting existing LLMs to generate summaries of telephone…

Computation and Language · Computer Science 2024-10-25 David Thulke , Yingbo Gao , Rricha Jalota , Christian Dugast , Hermann Ney

This survey examines evaluation methods for large language model (LLM)-based agents in multi-turn conversational settings. Using a PRISMA-inspired framework, we systematically reviewed nearly 250 scholarly sources, capturing the state of…

Computation and Language · Computer Science 2026-01-06 Shengyue Guan , Jindong Wang , Jiang Bian , Bin Zhu , Jian-guang Lou , Haoyi Xiong

With the rise of voice-enabled artificial intelligence (AI) systems, quantitative survey researchers have access to a new data-collection mode: AI telephone surveying. By using AI to conduct phone interviews, researchers can scale…

Computation and Language · Computer Science 2025-07-24 Danny D. Leybzon , Shreyas Tirumala , Nishant Jain , Summer Gillen , Michael Jackson , Cameron McPhee , Jennifer Schmidt

Chatbots have shown promise as tools to scale qualitative data collection. Recent advances in Large Language Models (LLMs) could accelerate this process by allowing researchers to easily deploy sophisticated interviewing chatbots. We test…

Human-Computer Interaction · Computer Science 2024-12-05 Alejandro Cuevas , Jennifer V. Scurrell , Eva M. Brown , Jason Entenmann , Madeleine I. G. Daepp

Recent advancements on Large Language Models (LLMs) enable AI Agents to automatically generate and execute multi-step plans to solve complex tasks. However, since LLM's content generation process is hardly controllable, current LLM-based…

Machine Learning · Computer Science 2024-08-13 Zelong Li , Wenyue Hua , Hao Wang , He Zhu , Yongfeng Zhang

The rapid evolution of large language models (LLMs) has transformed conversational agents, enabling complex human-machine interactions. However, evaluation frameworks often focus on single tasks, failing to capture the dynamic nature of…

Computation and Language · Computer Science 2025-02-10 Pietro Alessandro Aluffi , Patrick Zietkiewicz , Marya Bazzi , Matt Arderne , Vladimirs Murevics

Recent progress in large language model (LLM) technology has significantly enhanced the interaction experience between humans and voice assistants (VAs). This project aims to explore a user's continuous interaction with LLM-based VA…

Human-Computer Interaction · Computer Science 2024-09-04 Szeyi Chan , Shihan Fu , Jiachen Li , Bingsheng Yao , Smit Desai , Mirjana Prpa , Dakuo Wang

Computational social experiments, which typically employ agent-based modeling to create testbeds for piloting social experiments, not only provide a computational solution to the major challenges faced by traditional experimental methods,…

Computers and Society · Computer Science 2025-08-13 Jinghua Piao , Yuwei Yan , Nian Li , Jun Zhang , Yong Li

Context: Manual qualitative data analysis is time-intensive and can compromise validity and replicability, affecting analysis design, implementation, and reporting. Large Language Models (LLMs) enable human-bot collaboration in Software…

Software Engineering · Computer Science 2025-10-14 Zeeshan Rasheed , Muhammad Waseem , Aakash Ahmad , Kai-Kristian Kemell , Wang Xiaofeng , Anh Nguyen Duc , Pekka Abrahamsson

The exponential growth of scientific literature poses unprecedented challenges for researchers attempting to synthesize knowledge across rapidly evolving fields. We present \textbf{Agentic AutoSurvey}, a multi-agent framework for automated…

Information Retrieval · Computer Science 2025-09-24 Yixin Liu , Yonghui Wu , Denghui Zhang , Lichao Sun

Large Language Models (LLMs) have demonstrated surprising performance across various natural language processing tasks. Recently, medical LLMs enhanced with domain-specific knowledge have exhibited excellent capabilities in medical…

Computation and Language · Computer Science 2024-09-24 Jinqiang Wang , Huansheng Ning , Yi Peng , Qikai Wei , Daniel Tesfai , Wenwei Mao , Tao Zhu , Runhe Huang

Survey research has a long-standing history of being a human-powered field, but one that embraces various technologies for the collection, processing, and analysis of various behavioral, political, and social outcomes of interest, among…

Digital Libraries · Computer Science 2025-09-04 Trent D. Buskirk , Florian Keusch , Leah von der Heyde , Adam Eck

This paper assesses the potential for the large language models (LLMs) GPT-4 and GPT-3.5 to aid in deriving insight from education feedback surveys. Exploration of LLM use cases in education has focused on teaching and learning, with less…

Computation and Language · Computer Science 2024-06-28 Michael J. Parker , Caitlin Anderson , Claire Stone , YeaRim Oh

Large language models (LLMs) are revolutionizing healthcare by improving diagnosis, patient care, and decision support through interactive communication. More recently, they have been applied to analyzing physiological time-series like…

Computation and Language · Computer Science 2025-04-30 Mohammad Feli , Iman Azimi , Pasi Liljeberg , Amir M. Rahmani
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