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Related papers: Empowering Retrieval-based Conversational Recommen…

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End-to-end conversational recommendation systems (CRS) generate responses by leveraging both dialog history and a knowledge base (KB). A CRS mainly faces three key challenges: (1) at each turn, it must decide if recommending a KB entity is…

Computation and Language · Computer Science 2023-11-16 Harshvardhan Srivastava , Kanav Pruthi , Soumen Chakrabarti , Mausam

Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Conversational recommendation systems (CRS) aim to timely and proactively acquire user dynamic preferred attributes through conversations for item recommendation. In each turn of CRS, there naturally have two decision-making processes with…

Information Retrieval · Computer Science 2023-07-27 Sen Zhao , Wei Wei , Yifan Liu , Ziyang Wang , Wendi Li , Xian-Ling Mao , Shuai Zhu , Minghui Yang , Zujie Wen

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling…

Information Retrieval · Computer Science 2020-02-24 Wenqiang Lei , Xiangnan He , Yisong Miao , Qingyun Wu , Richang Hong , Min-Yen Kan , Tat-Seng Chua

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

Computation and Language · Computer Science 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

Conversational recommender systems (CRSs) aim to proactively capture user preferences through natural language dialogue and recommend high-quality items. To achieve this, CRS gathers user preferences via a dialog module and builds user…

Artificial Intelligence · Computer Science 2025-11-12 Zhenye Yang , Jinpeng Chen , Huan Li , Xiongnan Jin , Xuanyang Li , Junwei Zhang , Hongbo Gao , Kaimin Wei , Senzhang Wang

Conversational recommender systems (CRSs) are improving rapidly, according to the standard recommendation accuracy metrics. However, it is essential to make sure that these systems are robust in interacting with users including regular and…

Information Retrieval · Computer Science 2023-03-13 Ali Montazeralghaem , James Allan

Users' interactions with items are driven by various intents (e.g., preparing for holiday gifts, shopping for fishing equipment, etc.).However, users' underlying intents are often unobserved/latent, making it challenging to leverage such…

Artificial Intelligence · Computer Science 2022-02-08 Yongjun Chen , Zhiwei Liu , Jia Li , Julian McAuley , Caiming Xiong

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative…

Information Retrieval · Computer Science 2025-08-11 Haozhe Xu , Xiaohua Wang , Changze Lv , Xiaoqing Zheng

Recent years have seen a surge of research into conversational recommender systems (CRS). Among existing datasets, ReDial is the most widely used benchmark, cited in hundreds of studies. However, variations in how the dataset is…

Information Retrieval · Computer Science 2026-05-21 Ivica Kostric , Krisztian Balog

A well-designed recommender system can accurately capture the attributes of users and items, reflecting the unique preferences of individuals. Traditional recommendation techniques usually focus on modeling the singular type of behaviors…

Information Retrieval · Computer Science 2023-03-06 Hongrui Xuan , Yi Liu , Bohan Li , Hongzhi Yin

Growing attention has been paid in Conversational Recommendation System (CRS), which works as a conversation-based and recommendation task-oriented tool to provide items of interest and explore user preference. However, existing work in CRS…

Artificial Intelligence · Computer Science 2022-08-19 Bingbing Wen , Xiaoning Bu , Chirag Shah

A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an…

Conversational recommender systems (CRS) that are able to interact with users in natural language often utilize recommendation dialogs which were previously collected with the help of paired humans, where one plays the role of a seeker and…

Computation and Language · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar Jannach

Contrastive Learning (CL) enhances the training of sequential recommendation (SR) models through informative self-supervision signals. Existing methods often rely on data augmentation strategies to create positive samples and promote…

Information Retrieval · Computer Science 2026-04-06 Zhikai Wang , Yanyan Shen , Zexi Zhang , Li He , Yichun Li , Hao Gu , Yinghua Zhang

Conversational recommender systems (CRSs) aim to provide recommendation services via natural language conversations. Although a number of approaches have been proposed for developing capable CRSs, they typically rely on sufficient training…

Computation and Language · Computer Science 2024-06-21 Xiaolei Wang , Kun Zhou , Xinyu Tang , Wayne Xin Zhao , Fan Pan , Zhao Cao , Ji-Rong Wen

Knowledge graphs (KGs) have become important auxiliary information for helping recommender systems obtain a good understanding of user preferences. Despite recent advances in KG-based recommender systems, existing methods are prone to…

Information Retrieval · Computer Science 2023-04-25 Xuhui Ren , Wei Yuan , Tong Chen , Chaoqun Yang , Quoc Viet Hung Nguyen , Hongzhi Yin

Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the…

Information Retrieval · Computer Science 2023-05-31 Shuyu Guo , Shuo Zhang , Weiwei Sun , Pengjie Ren , Zhumin Chen , Zhaochun Ren

Connecting conversation with external domain knowledge is vital for conversational recommender systems (CRS) to correctly understand user preferences. However, existing solutions either require domain-specific engineering, which limits…

Information Retrieval · Computer Science 2025-09-29 Dayu Yang , Hui Fang

Sequential recommendation (SR) aims to predict the subsequent behaviors of users by understanding their successive historical behaviors. Recently, some methods for SR are devoted to alleviating the data sparsity problem (i.e., limited…

Information Retrieval · Computer Science 2022-08-30 Ziyang Wang , Huoyu Liu , Wei Wei , Yue Hu , Xian-Ling Mao , Shaojian He , Rui Fang , Dangyang chen