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Recent advancements in large language models (LLMs) promise to expand mental health interventions by emulating therapeutic techniques, potentially easing barriers to care. Yet there is a lack of real-world empirical evidence evaluating the…

Human-Computer Interaction · Computer Science 2025-01-28 Yinzhou Wang , Yimeng Wang , Ye Xiao , Liabette Escamilla , Bianca Augustine , Kelly Crace , Gang Zhou , Yixuan Zhang

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

A chatbot's personality design is key to interaction quality. As chatbots evolved from rule-based systems to those powered by large language models (LLMs), evaluating the effectiveness of their personality design has become increasingly…

Human-Computer Interaction · Computer Science 2025-08-11 Huiqi Zou , Pengda Wang , Zihan Yan , Tianjun Sun , Ziang Xiao

The emergence of large language models (LLMs) like ChatGPT has increased interest in their use as therapists to address mental health challenges and the widespread lack of access to care. However, experts have emphasized the critical need…

Computation and Language · Computer Science 2024-12-02 Yu Ying Chiu , Ashish Sharma , Inna Wanyin Lin , Tim Althoff

Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…

Human-Computer Interaction · Computer Science 2025-05-01 Xi Zheng , Zhuoyang Li , Xinning Gui , Yuhan Luo

Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…

Other Quantitative Biology · Quantitative Biology 2025-11-03 Aditya Naik , Jovi Thomas , Teja Sree Mandava , Himavanth Reddy Vemula

Each day, individuals set behavioral goals such as eating healthier, exercising regularly, or increasing productivity. While psychological frameworks (i.e., goal setting and implementation intentions) can be helpful, they often need…

Human-Computer Interaction · Computer Science 2026-02-10 Michel Schimpf , Sebastian Maier , Anton Wyrowski , Lara Christoforakos , Stefan Feuerriegel , Thomas Bohné

People experiencing severe distress increasingly use Large Language Model (LLM) chatbots as mental health support tools. Discussions on social media have described how engagements were lifesaving for some, but evidence suggests that…

Human-Computer Interaction · Computer Science 2025-05-12 Inhwa Song , Sachin R. Pendse , Neha Kumar , Munmun De Choudhury

Recent advancements in LLMs enable chatbots to interact with individuals on a range of queries, including sensitive mental health contexts. Despite uncertainties about their effectiveness and reliability, the development of LLMs in these…

Human-Computer Interaction · Computer Science 2025-04-29 Dong Whi Yoo , Jiayue Melissa Shi , Violeta J. Rodriguez , Koustuv Saha

Static tools like the Patient Health Questionnaire-9 (PHQ-9) effectively screen depression but lack interactivity and adaptability. We developed HopeBot, a chatbot powered by a large language model (LLM) that administers the PHQ-9 using…

Artificial Intelligence · Computer Science 2026-01-15 Zhijun Guo , Alvina Lai , Julia Ive , Alexandru Petcu , Yutong Wang , Luyuan Qi , Johan H Thygesen , Kezhi Li

Cognitive behavioral therapy (CBT) is a widely used therapeutic method for guiding individuals toward restructuring their thinking patterns as a means of addressing anxiety, depression, and other challenges. We developed a large language…

Empowering chatbots in the field of mental health is receiving increasing amount of attention, while there still lacks exploration in developing and evaluating chatbots in psychiatric outpatient scenarios. In this work, we focus on…

Computation and Language · Computer Science 2023-05-24 Siyuan Chen , Mengyue Wu , Kenny Q. Zhu , Kunyao Lan , Zhiling Zhang , Lyuchun Cui

This study investigates the efficacy of Large Language Models (LLMs) in interactive language therapy for high-functioning autistic adolescents. With the rapid advancement of artificial intelligence, particularly in natural language…

Human-Computer Interaction · Computer Science 2023-11-17 Yujin Cho , Mingeon Kim , Seojin Kim , Oyun Kwon , Ryan Donghan Kwon , Yoonha Lee , Dohyun Lim

LGBTQ+ individuals are increasingly turning to chatbots powered by large language models (LLMs) to meet their mental health needs. However, little research has explored whether these chatbots can adequately and safely provide tailored…

Human-Computer Interaction · Computer Science 2024-02-15 Zilin Ma , Yiyang Mei , Yinru Long , Zhaoyuan Su , Krzysztof Z. Gajos

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

Machine Learning · Computer Science 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

Large language models (LLMs) are increasingly used for mental-health support; yet prevailing evaluation methods--fluency metrics, preference tests, and generic dialogue benchmarks--fail to capture the clinically critical dimensions of…

Computation and Language · Computer Science 2026-03-20 Fangrui Huang , Souhad Chbeir , Arpandeep Khatua , Sheng Wang , Sijun Tan , Kenan Ye , Lily Bailey , Merryn Daniel , Ryan Louie , Sanmi Koyejo , Ehsan Adeli

Background: Clinical guidelines are central to safe evidence-based medicine in modern healthcare, providing diagnostic criteria, treatment options and monitoring advice for a wide range of illnesses. LLM-empowered chatbots have shown great…

Computation and Language · Computer Science 2025-05-07 Julia Ive , Felix Jozsa , Nick Jackson , Paulina Bondaronek , Ciaran Scott Hill , Richard Dobson

People increasingly hold sustained, open-ended conversations with large language models (LLMs). Public reports and early studies suggest that, in such settings, models can reinforce delusional or conspiratorial ideation or even amplify…

Human-Computer Interaction · Computer Science 2026-04-09 Peter Kirgis , Ben Hawriluk , Sherrie Feng , Aslan Bilimer , Sam Paech , Zeynep Tufekci
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