Related papers: CA+: Cognition Augmented Counselor Agent Framework…
As computational systems supported by artificial intelligence (AI) techniques continue to play an increasingly pivotal role in making high-stakes recommendations and decisions across various domains, the demand for explainable AI (XAI) has…
The growing capabilities of large language models (LLMs) in instruction-following and context-understanding lead to the era of agents with numerous applications. Among these, task planning agents have become especially prominent in…
Recent advances in large language models (LLMs) offer unprecedented opportunities to enhance human-AI collaboration in qualitative research methods, including interviews. While interviews are highly valued for gathering deep, contextualized…
This paper presents Compliance Brain Assistant (CBA), a conversational, agentic AI assistant designed to boost the efficiency of daily compliance tasks for personnel in enterprise environments. To strike a good balance between response…
Mindfulness meditation is a widely accessible and evidence-based method for supporting mental health. Despite the proliferation of mindfulness meditation apps, sustaining user engagement remains a persistent challenge. Personalizing the…
This paper investigates the potential of LLM-based conversational agents (CAs) to enhance critical reflection and mitigate design fixation in group design work. By challenging AI-generated recommendations and prevailing group opinions,…
We introduce a general-purpose, human-in-the-loop dual dialogue system to support mental health care professionals. The system, co-designed with care providers, is conceptualized to assist them in interacting with care seekers rather than…
The demand for conversational agents that provide mental health care is consistently increasing. In this work, we develop a psychological counseling agent, referred to as CoCoA, that applies Cognitive Behavioral Therapy (CBT) techniques to…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
Mental health issues are worsening in today's competitive society, such as depression and anxiety. Traditional healings like counseling and chatbots fail to engage effectively, they often provide generic responses lacking emotional depth.…
Text-based online counselling scales across geographical and stigma barriers, yet faces practitioner shortages, lacks non-verbal cues and suffers inconsistent quality assurance. Whilst artificial intelligence offers promising solutions, its…
For AI agents to emulate human behavior, they must be able to perceive, meaningfully interpret, store, and use large amounts of information about the world, themselves, and other agents. Metacognition is a necessary component of all of…
As a key form in online social platforms, group chat is a popular space for interest exchange or problem-solving, but its effectiveness is often hindered by inactivity and management challenges. While recent large language models (LLMs)…
AI chatbots are increasingly stepping into roles as collaborators or teachers in analyzing, visualizing, and reasoning through data and domain problem. Yet, AI's default assistant mode with its comprehensive and one-off responses may…
Client-designer alignment is crucial to the success of design projects, yet little research has explored how digital technologies might influence this alignment. To address this gap, this paper presents a three-phase study investigating how…
Therapeutic dialogue is not a sequence of isolated responses: client goals, motivation, resistance, and therapeutic alliance evolve over time. Yet current LLM-based mental health dialogue systems often lack explicit mechanisms for tracking…
My research centers on the development of context-adaptive AI systems to improve end-user adoption through the integration of technical methods. I deploy these AI systems across various interaction modalities, including user interfaces and…
Simulating human clients in mental health counseling is crucial for training and evaluating counselors (both human or simulated) in a scalable manner. Nevertheless, past research on client simulation did not focus on complex conversation…
Long-horizon tasks that require sustained reasoning and multiple tool interactions remain challenging for LLM agents: small errors compound across steps, and even state-of-the-art models often hallucinate or lose coherence. We identify…
Creating personalized and adaptable conversational AI remains a key challenge. This paper introduces a Continuous Learning Conversational AI (CLCA) approach, implemented using A2C reinforcement learning, to move beyond static Large Language…