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Large Language Models (LLMs) hold immense potential for revolutionizing Customer Experience Management (CXM), particularly in contact center operations. However, evaluating their practical utility in complex operational environments is…

Machine Learning · Computer Science 2025-05-20 Raghav Garg , Kapil Sharma , Karan Gupta

Large language models (LLMs) represent a significant advancement in integrating physical robots with AI-driven systems. We showcase the capabilities of our framework within the context of the real-world household competition. This research…

Robotics · Computer Science 2025-01-29 Shady Nasrat , Myungsu Kim , Seonil Lee , Jiho Lee , Yeoncheol Jang , Seung-joon Yi

The breakthrough of generative large language models (LLMs) that can solve different tasks through chat interaction has led to a significant increase in the use of general benchmarks to assess the quality or performance of these models…

Computation and Language · Computer Science 2025-04-03 Fabio Barth , Georg Rehm

Large language models (LLMs) are powerful tools capable of handling diverse tasks. Comparing and selecting appropriate LLMs for specific tasks requires systematic evaluation methods, as models exhibit varying capabilities across different…

Computation and Language · Computer Science 2025-06-04 Anna Sokol , Elizabeth Daly , Michael Hind , David Piorkowski , Xiangliang Zhang , Nuno Moniz , Nitesh Chawla

In light of recent breakthroughs in large language models (LLMs) that have revolutionized natural language processing (NLP), there is an urgent need for new benchmarks to keep pace with the fast development of LLMs. In this paper, we…

Computation and Language · Computer Science 2024-05-20 Jie Zhu , Junhui Li , Yalong Wen , Lifan Guo

The advent of Large Language Models (LLMs) holds promise for revolutionizing various fields traditionally dominated by human expertise. Urban planning, a professional discipline that fundamentally shapes our daily surroundings, is one such…

Computation and Language · Computer Science 2025-05-01 Yu Zheng , Longyi Liu , Yuming Lin , Jie Feng , Guozhen Zhang , Depeng Jin , Yong Li

Recent advances in multimodal large language models (MLLMs) have catalyzed transformative progress in affective computing, enabling models to exhibit emergent emotional intelligence. Despite substantial methodological progress, current…

The rapid advancement of LLMs sparked significant interest in their potential to augment or automate managerial functions. One of the most recent trends in AI benchmarking is performance of Large Language Models (LLMs) over longer time…

Artificial Intelligence · Computer Science 2025-10-01 Berdymyrat Ovezmyradov

Large-scale multitask benchmarks have driven rapid progress in language modeling, yet most emphasize high-resource languages such as English, leaving Bengali underrepresented. We present BnMMLU, a comprehensive benchmark for measuring…

Computation and Language · Computer Science 2026-01-13 Saman Sarker Joy , Swakkhar Shatabda

In the past year, Multimodal Large Language Models (MLLMs) have demonstrated remarkable performance in tasks such as visual question answering, visual understanding and reasoning. However, the extensive model size and high training and…

Computer Vision and Pattern Recognition · Computer Science 2026-01-23 Yizhang Jin , Jian Li , Yexin Liu , Tianjun Gu , Kai Wu , Zhengkai Jiang , Muyang He , Bo Zhao , Xin Tan , Zhenye Gan , Yabiao Wang , Chengjie Wang , Lizhuang Ma

During issue resolution, software developers rely on issue reports to discuss solutions for defects, feature requests, and other changes. These discussions contain proposed solutions--from design changes to code implementations--as well as…

Software Engineering · Computer Science 2026-03-25 Antu Saha , Mehedi Sun , Oscar Chaparro

Although Large Language Models (LLMs) excel in NLP tasks, they still need external tools to extend their ability. Current research on tool learning with LLMs often assumes mandatory tool use, which does not always align with real-world…

Computation and Language · Computer Science 2024-07-19 Kangyun Ning , Yisong Su , Xueqiang Lv , Yuanzhe Zhang , Jian Liu , Kang Liu , Jinan Xu

Large language models (LLMs) have revolutionized language processing, delivering outstanding results across multiple applications. However, deploying LLMs on edge devices poses several challenges with respect to memory, energy, and compute…

Computation and Language · Computer Science 2024-10-07 Fuwen Tan , Royson Lee , Łukasz Dudziak , Shell Xu Hu , Sourav Bhattacharya , Timothy Hospedales , Georgios Tzimiropoulos , Brais Martinez

Large language models (LLMs) have revolutionized natural language processing by achieving state-of-the-art performance across various tasks. Recently, their effectiveness as embedding models has gained attention, marking a paradigm shift…

Computation and Language · Computer Science 2025-07-28 Chongyang Tao , Tao Shen , Shen Gao , Junshuo Zhang , Zhen Li , Kai Hua , Wenpeng Hu , Zhengwei Tao , Shuai Ma

The rapid advancement of Multimodal Large Language Models (MLLMs) has been accompanied by the development of various benchmarks to evaluate their capabilities. However, the true nature of these evaluations and the extent to which they…

Computation and Language · Computer Science 2024-10-17 Botian Jiang , Lei Li , Xiaonan Li , Zhaowei Li , Xiachong Feng , Lingpeng Kong , Qi Liu , Xipeng Qiu

The versatility of large language models (LLMs) led to the creation of diverse benchmarks that thoroughly test a variety of language models' abilities. These benchmarks consist of tens of thousands of examples making evaluation of LLMs very…

Computation and Language · Computer Science 2024-05-28 Felipe Maia Polo , Lucas Weber , Leshem Choshen , Yuekai Sun , Gongjun Xu , Mikhail Yurochkin

Large language models (LLMs) are gaining increasing popularity in software engineering (SE) due to their unprecedented performance across various applications. These models are increasingly being utilized for a range of SE tasks, including…

Software Engineering · Computer Science 2025-11-05 Xing Hu , Feifei Niu , Junkai Chen , Xin Zhou , Junwei Zhang , Junda He , Xin Xia , David Lo

Deploying large language models (LLMs) on mobile devices is an emerging trend to enable data privacy and offline accessibility of LLM applications. Modern mobile neural processing units (NPUs) make such deployment increasingly feasible.…

Operating Systems · Computer Science 2026-04-13 Yongsheng Yan , Jiacheng Shen , Xuchuan Luo , Yangfan Zhou

Large Vision-Language Models (LVLMs) are capable of handling diverse data types such as imaging, text, and physiological signals, and can be applied in various fields. In the medical field, LVLMs have a high potential to offer substantial…

Recent years have witnessed an explosive growth of mobile devices. Mobile devices are permeating every aspect of our daily lives. With the increasing usage of mobile devices and intelligent applications, there is a soaring demand for mobile…

Machine Learning · Computer Science 2018-09-12 Ji Wang , Bokai Cao , Philip S. Yu , Lichao Sun , Weidong Bao , Xiaomin Zhu