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Individuals increasingly face an overwhelming number of tasks and decisions. To cope with the new reality, there is growing research interest in developing intelligent agents that can effectively assist people across various aspects of…
Generative Artificial Intelligence (GenAI) is transforming Human-Computer Interaction (HCI) education and technology design, yet its impact remains poorly understood. This study explores how graduate students in an applied HCI course used…
This paper reports on an audit study of generative AI systems (ChatGPT, Bing Chat, and Perplexity) which investigates how these new search engines construct responses and establish authority for topics of public importance. We collected…
The rise of generative AI (GenAI) chatbots accessible via conversational interfaces is transforming digital interactions and holds economic promise. However, these tools might deepen existing inequalities -- not only through uneven,…
Generative AI (GenAI) is increasingly being integrated into the online ecosystem, including online health communities (OHCs), where people with diverse health conditions exchange social support. For example, in OHCs, support providers are…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
With respect to digital games, older adults are a demographic that is often underserved due to an industry-wide focus on younger audiences' preferences and skill sets. Meanwhile, as artificial intelligence (AI) continues to expand into…
We quantify the impact of Generative Artificial Intelligence (GenAI) on firm productivity through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail…
Help-seeking is a critical way for students to learn new concepts, acquire new skills, and get unstuck when problem-solving in their computing courses. The recent proliferation of generative AI tools, such as ChatGPT, offers students a new…
As a specific category of artificial intelligence (AI), generative artificial intelligence (GenAI) generates new content that resembles what is created by humans. The rapid development of GenAI systems has created a huge amount of new data…
We study how Generative AI (GenAI) adoption is reshaping work. While prior studies show that GenAI enhances role-level productivity and task composition, its influence on skills - the fundamental enablers of task execution, and the ultimate…
Generative Artificial Intelligence (GenAI) has demonstrated its capabilities in the present world that reduce human effort significantly. It utilizes deep learning techniques to create original and realistic content in terms of text,…
Websites are capable of learning a wide range of information about the platform on which a browser is executing. One major source of such information is the set of standardised Application Programming Interfaces (APIs) provided within the…
Generative artificial intelligence (GenAI) tools have seen rapid adoption among software developers. While adoption rates in the industry are rising, the underlying factors influencing the effective use of these tools, including the depth…
How can we use generative AI to design tools that augment rather than replace human cognition? In this position paper, we review our own research on AI-assisted decision-making for lessons to learn. We observe that in both AI-assisted…
As generative artificial intelligence (genAI) increasingly mediates how children learn, communicate, and engage with digital content, understanding children's hopes and fears about this emerging technology is crucial. In a pilot study with…
User studies are crucial for meeting user needs. In user studies, real experimental scenarios and participants are constructed and recruited. However, emerging and unfamiliar studies face limitations, including safety concerns and iterative…
Designing and evaluating personalized and proactive assistant agents remains challenging due to the time, cost, and ethical concerns associated with human-in-the-loop experimentation. Existing Human-Computer Interaction (HCI) methods often…
Strategized LaTeX removal and whitespace normalization approachThe widespread adoption of generative AI (GenAI) tools such as GitHub Copilot and ChatGPT is transforming software development. Since generated source code is virtually…
This research explores the opportunities of Generative AI (GenAI) in the realm of higher education through the design and development of a multimodal chatbot for an undergraduate course. Leveraging the ChatGPT API for nuanced text-based…