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Privacy policies of websites are often lengthy and intricate. Privacy assistants assist in simplifying policies and making them more accessible and user friendly. The emergence of generative AI (genAI) offers new opportunities to build…
Large Language Models (LLMs) increasingly power generative search engines which, in turn, drive human information seeking and decision making at scale. The extent to which humans trust generative artificial intelligence (GenAI) can…
A fundamental tension exists between the demand for sophisticated AI assistance in web search and the need for user data privacy. Current centralized models require users to transmit sensitive browsing data to external services, which…
The integration of generative AI (GenAI) tools, particularly large language models (LLMs), is transforming professional coaching workflows. This study explores how coaches use GenAI, the perceived benefits and limitations of these tools,…
In social service, administrative burdens and decision-making challenges often hinder practitioners from performing effective casework. Generative AI (GenAI) offers significant potential to streamline these tasks, yet exacerbates concerns…
Generative Artificial Intelligence (GenAI) applies models and algorithms such as Large Language Model (LLM) and Foundation Model (FM) to generate new data. GenAI, as a promising approach, enables advanced capabilities in various…
As families face increasingly complex safety challenges in digital and physical environments, generative AI (GenAI) presents new opportunities to support household safety through multiple specialized AI agents. Through a two-phase…
The proliferation of IoT in cities, combined with Digital Twins, creates a rich data foundation for Smart Cities aimed at improving urban life and operations. Generative AI (GenAI) significantly enhances this potential, moving beyond…
Generative Artificial Intelligence (GenAI) can aid humans in a wide range of tasks, but its effectiveness critically depends on users being able to evaluate the accuracy of GenAI outputs and their own expertise. Here we asked how confidence…
This paper presents a user study (N=22) where participants used an interface combining Web Search and a Generative AI-Chat feature to solve health-related information tasks. We study how people behaved with the interface, why they behaved…
Generative AI (GenAI) systems offer unprecedented opportunities for transforming professional and personal work, yet present challenges around prompting, evaluating and relying on outputs, and optimizing workflows. We argue that…
AI can now generate high-fidelity UI mock-up screens from a high-level textual description, promising to support UX practitioners' work. However, it remains unclear how UX practitioners would adopt such Generative UI (GenUI) models in a way…
Users increasingly rely on consumer-facing generative AI (GenAI) for tasks ranging from everyday needs to sensitive use cases. Yet, it remains unclear whether and how existing security and privacy (S&P) communications in GenAI tools shape…
The ability of machines to comprehend and produce language that is similar to that of humans has revolutionized sectors like customer service, healthcare, and finance thanks to the quick advances in Natural Language Processing (NLP), which…
The continuing, explosive developments in generative artificial intelligence (GenAI), built on large language models and related algorithms, has led to much excitement and speculation about the potential impact of this new technology.…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
Blind and low vision (BLV) individuals use Generative AI (GenAI) tools to interpret and manage visual content in their daily lives. While such tools can enhance the accessibility of visual content and so enable greater user independence,…
Generative artificial intelligence (GenAI) is increasingly used for programming, yet it remains unclear when and where GenAI tools lead to productivity gains. Evidence on the effects of GenAI on the long-term development of programming…
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
Agentic Artificial Intelligence (AI) builds upon Generative AI (GenAI). It constitutes the next major step in the evolution of AI with much stronger reasoning and interaction capabilities that enable more autonomous behavior to tackle…