Related papers: Banking on Feedback: Text Analysis of Mobile Banki…
Google app market captures the school of thought of users via ratings and text reviews. The critique's viewpoint regarding an app is proportional to their satisfaction level. Consequently, this helps other users to gain insights before…
Context: Mobile app reviews written by users on app stores or social media are significant resources for app developers.Analyzing app reviews have proved to be useful for many areas of software engineering (e.g., requirement engineering,…
This paper compares Machine Learning and LSTM-based Deep Learning methods for sentiment analysis of Mobile Legends app reviews. Using a dataset of 10,000 reviews labeled as positive, negative, and neutral, the study evaluates traditional…
Users review about an app is a crucial component for open mobile application market, such as the AppStore and the Google play. Analyzing these reviews can reveal user's sentiment towards a feature in the app. There exist several analytical…
For millions of users in developing economies who depend on mobile banking as their primary gateway to financial services, app quality directly shapes financial access. The study analyzed 5,652 Google Play reviews in English and Bangla…
We present an advanced approach to mobile app review analysis aimed at addressing limitations inherent in traditional star-rating systems. Star ratings, although intuitive and popular among users, often fail to capture the nuanced feedback…
Mobile apps are one of the building blocks of the mobile digital economy. A differentiating feature of mobile apps to traditional enterprise software is online reviews, which are available on app marketplaces and represent a valuable source…
Google app market captures the school of thought of users from every corner of the globe via ratings and text reviews, in a multilinguistic arena. The potential information from the reviews cannot be extracted manually, due to its…
Mobile software apps ("apps") are one of the prevailing digital technologies that our modern life heavily depends on. A key issue in the development of apps is how to design gender-inclusive apps. Apps that do not consider gender inclusion,…
Analysis of mobile app reviews has shown its important role in requirement engineering, software maintenance and evolution of mobile apps. Mobile app developers check their users' reviews frequently to clarify the issues experienced by…
Enterprises are always on the lookout for tools that analyze end-users perspectives on their products. In particular, app reviews have been assessed as useful for guiding improvement efforts and software evolution, however, developers find…
Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion…
Artificial Intelligence (AI)-powered features have rapidly proliferated across mobile apps in various domains, including productivity, education, entertainment, and creativity. However, how users perceive, evaluate, and critique these AI…
Financial management has been revolutionized by mobile banking, but increasing usefulness and satisfaction requires a better user experience. This study aims to provide an improved customer experience by offering user-friendly interfaces,…
Mobile app users commonly rely on app store ratings and reviews to find apps that suit their needs. However, the sheer volume of reviews available on app stores can lead to information overload, thus impeding users' ability to make informed…
User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, manually analyzing…
This paper presents a novel framework that utilizes Natural Language Processing (NLP) techniques to understand user feedback on mobile applications. The framework allows software companies to drive their technology value stream based on…
App store analysis has become an important discipline in recent software engineering research. It empirically studies apps using information mined from their distribution platforms. Information provided by users, such as app reviews, are of…
Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems delivered via online application distribution platforms such as…
The energy inefficiency of the apps can be a major issue for the app users which is discussed on App Stores extensively. Previous research has shown the importance of investigating the energy related app reviews to identify the major causes…