Related papers: Conversation Networks
A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
Community engagement processes form a critical foundation of democratic governance, yet frequently struggle with resource constraints, sensemaking challenges, and barriers to inclusive participation. These processes rely on constructive…
Public deliberation, as in open discussion of issues of public concern, often suffers from scattered and shallow discourse, poor sensemaking, and a disconnect from actionable policy outcomes. This paper introduces BCause, a discussion…
Since this century, the speed, availability, and plethora of online informational content have made it increasingly difficult for humans to keep an overview of real-world situations, build a personal opinion, and sometimes even decide on…
Social technologies are the systems, interfaces, features, infrastructures, and architectures that allow people to interact with each other online. These technologies dramatically shape the fabric of our everyday lives, from the information…
Speaking or writing of political assemblies tends to evoke the action of people gathering to deliberate, or the spaces in which this deliberation might take place. One thing that is often overlooked, however, is the fact that these spaces…
While language technologies have advanced significantly, current approaches fail to address the complex sociocultural dimensions of linguistic preservation. AI Thinking proposes a meaning-centered framework that would transform…
The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant…
Online spaces involve diverse communities engaging in various forms of collaboration, which naturally give rise to discussions, some of which inevitably escalate into conflict or disputes. To address such situations, AI has primarily been…
Public participation is indispensable for an insightful understanding of the ethics issues raised by AI technologies. Twitter is selected in this paper to serve as an online public sphere for exploring discourse on AI ethics, facilitating…
The architecture of public discourse has been profoundly reshaped by social media platforms, which mediate interactions at an unprecedented scale and complexity. This study analyzes user behavior across six platforms over 33 years,…
Trust and transparency in civic decision-making processes, like neighborhood planning, are eroding as community members frequently report sending feedback "into a void" without understanding how, or whether, their input influences outcomes.…
Modelling the complex dynamics of online social platforms is critical for addressing challenges such as hate speech and misinformation. While Discussion Transformers, which model conversations as graph structures, have emerged as a…
In recent years, social media has increasingly become an important platform for political campaigns, especially elections. It remains elusive how exactly public discourse is driven by the intricate interplay between individual…
Social media platforms are online fora where users engage in discussions, share content, and build connections. This review explores the dynamics of social interactions, user-generated contents, and biases within the context of social media…
Argumentative dialogues across political divides can reduce polarization, yet opportunities for citizens to engage with opposing views in accessible and structured ways remain limited. AI dialogue partners offer a scalable framework for…
Community engagement processes in representative political contexts, like school districts, generate massive volumes of feedback that overwhelm traditional synthesis methods, creating barriers to shared understanding not only between civic…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
Decentralizing the governance of social computing systems to communities promises to empower them to make independent decisions, with nuance and in accordance with their values. Yet, communities do not govern in isolation. Many problems…
In social media, we communicate through pictures, videos, short codes, links, partial phrases. It is a rich, and digitally documented communication channel that relies on a multitude of media and forms. These channels are sorted by…