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Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains…

Computation and Language · Computer Science 2025-06-12 Zheng Zhao , Clara Vania , Subhradeep Kayal , Naila Khan , Shay B. Cohen , Emine Yilmaz

The Natural Conversation Benchmark (NC-Bench) introduces a new approach to evaluating the general conversational competence of large language models (LLMs). Unlike prior benchmarks that focus on the content of model behavior, NC-Bench…

Computation and Language · Computer Science 2026-03-10 Robert J. Moore , Sungeun An , Farhan Ahmed , Jay Pankaj Gala

This paper delves into the dynamic landscape of artificial intelligence, specifically focusing on the burgeoning prominence of large language models (LLMs). We underscore the pivotal role of Reinforcement Learning from Human Feedback (RLHF)…

Computers and Society · Computer Science 2024-03-18 Dana Alsagheer , Rabimba Karanjai , Nour Diallo , Weidong Shi , Yang Lu , Suha Beydoun , Qiaoning Zhang

Conversational systems are now capable of producing impressive and generally relevant responses. However, we have no visibility nor control of the socio-emotional strategies behind state-of-the-art Large Language Models (LLMs), which poses…

Computation and Language · Computer Science 2024-12-09 Lorraine Vanel , Ariel R. Ramos Vela , Alya Yacoubi , Chloé Clavel

Automated evaluation of open domain natural language generation (NLG) models remains a challenge and widely used metrics such as BLEU and Perplexity can be misleading in some cases. In our paper, we propose to evaluate natural language…

Computation and Language · Computer Science 2020-02-13 Wangchunshu Zhou , Ke Xu

Artificial Intelligence (AI) is increasingly being integrated into scientific research, particularly in the social sciences, where understanding human behavior is critical. Large Language Models (LLMs) have shown promise in replicating…

Computation and Language · Computer Science 2025-06-23 Ziyan Cui , Ning Li , Huaikang Zhou

State-of-the-art natural language processing (NLP) models are trained on massive training corpora, and report a superlative performance on evaluation datasets. This survey delves into an important attribute of these datasets: the dialect of…

Computation and Language · Computer Science 2024-12-10 Aditya Joshi , Raj Dabre , Diptesh Kanojia , Zhuang Li , Haolan Zhan , Gholamreza Haffari , Doris Dippold

In task-oriented conversational AI evaluation, unsupervised methods poorly correlate with human judgments, and supervised approaches lack generalization. Recent advances in large language models (LLMs) show robust zeroshot and few-shot…

Computation and Language · Computer Science 2024-06-26 Jinghan Jia , Abi Komma , Timothy Leffel , Xujun Peng , Ajay Nagesh , Tamer Soliman , Aram Galstyan , Anoop Kumar

Large language models (LLMs) are increasingly used in social science simulations. While their performance on reasoning and optimization tasks has been extensively evaluated, less attention has been paid to their ability to simulate human…

Computational Engineering, Finance, and Science · Computer Science 2025-08-25 Yuanjun Feng , Vivek Choudhary , Yash Raj Shrestha

The use of Large Language Models for dialogue systems is rising, presenting a new challenge: how do we assess users' chat experience in these systems? Leveraging Natural Language Processing (NLP)-powered dialog analyzers to create dialog…

Human-Computer Interaction · Computer Science 2024-09-27 Eason Chen

In this position paper, we argue that the classical evaluation on Natural Language Processing (NLP) tasks using annotated benchmarks is in trouble. The worst kind of data contamination happens when a Large Language Model (LLM) is trained on…

Computation and Language · Computer Science 2023-10-30 Oscar Sainz , Jon Ander Campos , Iker García-Ferrero , Julen Etxaniz , Oier Lopez de Lacalle , Eneko Agirre

This paper proposes a novel approach to evaluate Counter Narrative (CN) generation using a Large Language Model (LLM) as an evaluator. We show that traditional automatic metrics correlate poorly with human judgements and fail to capture the…

Computation and Language · Computer Science 2024-11-05 Irune Zubiaga , Aitor Soroa , Rodrigo Agerri

Large Language Models (LLMs) have recently been shown to produce estimates of psycholinguistic norms, such as valence, arousal, or concreteness, for words and multiword expressions, that correlate with human judgments. These estimates are…

Computation and Language · Computer Science 2026-03-13 Thomas Hikaru Clark , Carlos Arriaga , Javier Conde , Gonzalo Martínez , Pedro Reviriego

This study investigates the forecasting accuracy of human experts versus Large Language Models (LLMs) in the retail sector, particularly during standard and promotional sales periods. Utilizing a controlled experimental setup with 123 human…

Machine Learning · Computer Science 2024-05-20 MAhdi Abolghasemi , Odkhishig Ganbold , Kristian Rotaru

Large Language Model (LLM) leaderboards based on benchmark rankings are regularly used to guide practitioners in model selection. Often, the published leaderboard rankings are taken at face value - we show this is a (potentially costly)…

In the last five years, there has been a significant focus in Natural Language Processing (NLP) on developing larger Pretrained Language Models (PLMs) and introducing benchmarks such as SuperGLUE and SQuAD to measure their abilities in…

The rise of large language models (LLMs) has brought a critical need for high-quality human-labeled data, particularly for processes like human feedback and evaluation. A common practice is to label data via consensus annotation over human…

Computation and Language · Computer Science 2025-06-23 Manya Wadhwa , Jifan Chen , Junyi Jessy Li , Greg Durrett

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native…

Computation and Language · Computer Science 2025-02-25 Minzhi Li , William Barr Held , Michael J Ryan , Kunat Pipatanakul , Potsawee Manakul , Hao Zhu , Diyi Yang

Large Language Models (LLMs) excel in various Natural Language Processing (NLP) tasks, yet their evaluation, particularly in languages beyond the top $20$, remains inadequate due to existing benchmarks and metrics limitations. Employing…

Computation and Language · Computer Science 2024-02-14 Rishav Hada , Varun Gumma , Adrian de Wynter , Harshita Diddee , Mohamed Ahmed , Monojit Choudhury , Kalika Bali , Sunayana Sitaram

Public leaderboards increasingly suggest that large language models (LLMs) surpass human experts on benchmarks spanning academic knowledge, law, and programming. Yet most benchmarks are fully public, their questions widely mirrored across…

Artificial Intelligence · Computer Science 2026-03-18 Eshwar Reddy M , Sourav Karmakar