Related papers: Maturity Framework for Enhancing Machine Learning …
The rapid advancement of software development practices has introduced challenges in ensuring quality and efficiency across the software engineering (SE) lifecycle. As SE systems grow in complexity, traditional approaches often fail to…
Measuring innovation often relies on context-specific proxies and on expert evaluation. Hence, empirical innovation research is often limited to settings where such data is available. We investigate how large language models (LLMs) can be…
Machine learning (ML) algorithms are increasingly deployed to make critical decisions in socioeconomic applications such as finance, criminal justice, and autonomous driving. However, due to their data-driven and pattern-seeking nature, ML…
Machine Learning (ML) and its applications have been transforming our lives but it is also creating issues related to the development of fair, accountable, transparent, and ethical Artificial Intelligence. As the ML models are not fully…
Human services systems make key decisions that impact individuals in the society. The U.S. child welfare system makes such decisions, from screening-in hotline reports of suspected abuse or neglect for child protective investigations,…
In spite of machine learning's rapid growth, its engineering support is scattered in many forms, and tends to favor certain engineering stages, stakeholders, and evaluation preferences. We envision a capability-based framework, which uses…
Assessing the maturity of security practices during the development of Machine Learning (ML) based software components has not gotten as much attention as traditional software development. In this Blue Sky idea paper, we propose an initial…
This paper introduces a multifaceted methodology for fine-tuning and evaluating large language models (LLMs) for specialized monetization tasks. The goal is to balance general language proficiency with domain-specific skills. The…
In recent years, Web services are becoming more and more intelligent (e.g., in understanding user preferences) thanks to the integration of components that rely on Machine Learning (ML). Before users can interact (inference phase) with an…
Human evaluation plays a crucial role in Natural Language Processing (NLP) as it assesses the quality and relevance of developed systems, thereby facilitating their enhancement. However, the absence of widely accepted human evaluation…
Today, machine learning (ML) is widely used in industry to provide the core functionality of production systems. However, it is practically always used in production systems as part of a larger end-to-end software system that is made up of…
In the realm of Business Process Management (BPM), process modeling plays a crucial role in translating complex process dynamics into comprehensible visual representations, facilitating the understanding, analysis, improvement, and…
Scaling up data, parameters, and test-time computation has been the mainstream methods to improve LLM systems (LLMsys), but their upper bounds are almost reached due to the gradual depletion of high-quality data and marginal gains obtained…
The pursuit of leaderboard rankings in Large Language Models (LLMs) has created a fundamental paradox: models excel at standardized tests while failing to demonstrate genuine language understanding and adaptability. Our systematic analysis…
This paper presents a comprehensive framework for testing and evaluating quality characteristics of Large Language Model (LLM) systems enhanced with Retrieval-Augmented Generation (RAG) in tourism applications. Through systematic empirical…
Despite the extent of recent advances in Machine Learning (ML) and Neural Networks, providing formal guarantees on the behavior of these systems is still an open problem, and a crucial requirement for their adoption in regulated or…
Web Warehouse is a read only repository maintained on the web to effectively handle the relevant data. Web warehouse is a system comprised of various subsystems and process. It supports the organizations in decision making. Quality of data…
The crafting of machine learning (ML) based systems requires statistical control throughout its life cycle. Careful quantification of business requirements and identification of key factors that impact the business requirements reduces the…
The ability to develop or evolve software or software-based systems/services with defined and guaranteed quality in a predictable way is becoming increasingly important. Essential - though not exclusive - prerequisites for this are the…
The quality of meeting summaries generated by natural language generation (NLG) systems is hard to measure automatically. Established metrics such as ROUGE and BERTScore have a relatively low correlation with human judgments and fail to…