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A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an…

Conversational Recommender Systems (CRSs) engage users in multi-turn interactions to deliver personalized recommendations. The emergence of large language models (LLMs) further enhances these systems by enabling more natural and dynamic…

Computation and Language · Computer Science 2025-04-18 Xiaoyan Zhao , Yang Deng , Wenjie Wang , Hongzhan lin , Hong Cheng , Rui Zhang , See-Kiong Ng , Tat-Seng Chua

While previous chapters focused on recommendation systems (RSs) based on standardized, non-verbal user feedback such as purchases, views, and clicks -- the advent of LLMs has unlocked the use of natural language (NL) interactions for…

Conversational Recommender System (CRS) interacts with users through natural language to understand their preferences and provide personalized recommendations in real-time. CRS has demonstrated significant potential, prompting researchers…

Artificial Intelligence · Computer Science 2024-03-26 Lixi Zhu , Xiaowen Huang , Jitao Sang

Conversational recommender systems (CRSs) aim to recommend high-quality items to users through a dialogue interface. It usually contains multiple sub-tasks, such as user preference elicitation, recommendation, explanation, and item…

Information Retrieval · Computer Science 2023-08-14 Yue Feng , Shuchang Liu , Zhenghai Xue , Qingpeng Cai , Lantao Hu , Peng Jiang , Kun Gai , Fei Sun

Music Recommender Systems (MRS) have long relied on an information-retrieval framing, where progress is measured mainly through accuracy on retrieval-oriented subtasks. While effective, this reductionist paradigm struggles to address the…

Information Retrieval · Computer Science 2025-11-21 Elena V. Epure , Yashar Deldjoo , Bruno Sguerra , Markus Schedl , Manuel Moussallam

Conversational Recommender System (CRS) leverages real-time feedback from users to dynamically model their preferences, thereby enhancing the system's ability to provide personalized recommendations and improving the overall user…

Human-Computer Interaction · Computer Science 2024-05-15 Lixi Zhu , Xiaowen Huang , Jitao Sang

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then…

Artificial Intelligence · Computer Science 2025-01-03 Se-eun Yoon , Xiaokai Wei , Yexi Jiang , Rachit Pareek , Frank Ong , Kevin Gao , Julian McAuley , Michelle Gong

Conversational Recommender Systems (CRSs) are receiving growing research attention across domains, yet their user experience (UX) evaluation remains limited. Existing reviews largely overlook empirical UX studies, particularly in adaptive…

Information Retrieval · Computer Science 2025-08-07 Raj Mahmud , Yufeng Wu , Abdullah Bin Sawad , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Conversational recommender systems (CRS) enable users to articulate their preferences and provide feedback through natural language. With the advent of large language models (LLMs), the potential to enhance user engagement with CRS and…

Human-Computer Interaction · Computer Science 2024-05-24 Yizhe Zhang , Yucheng Jin , Li Chen , Ting Yang

Multimodal recommender systems (MRS) integrate heterogeneous user and item data, such as text, images, and structured information, to enhance recommendation performance. The emergence of large language models (LLMs) introduces new…

Information Retrieval · Computer Science 2025-05-16 Alejo Lopez-Avila , Jinhua Du

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on…

Computation and Language · Computer Science 2024-06-21 Xiaolei Wang , Xinyu Tang , Wayne Xin Zhao , Jingyuan Wang , Ji-Rong Wen

Conversational Recommender Systems (CRSs) have emerged as a transformative paradigm for offering personalized recommendations through natural language dialogue. However, they face challenges with knowledge sparsity, as users often provide…

Computation and Language · Computer Science 2025-03-11 Zhangchi Qiu , Linhao Luo , Zicheng Zhao , Shirui Pan , Alan Wee-Chung Liew

With the rapid development of online services, recommender systems (RS) have become increasingly indispensable for mitigating information overload. Despite remarkable progress, conventional recommendation models (CRM) still have some…

Information Retrieval · Computer Science 2024-07-10 Jianghao Lin , Xinyi Dai , Yunjia Xi , Weiwen Liu , Bo Chen , Hao Zhang , Yong Liu , Chuhan Wu , Xiangyang Li , Chenxu Zhu , Huifeng Guo , Yong Yu , Ruiming Tang , Weinan Zhang

Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based…

Human-Computer Interaction · Computer Science 2021-06-01 Dietmar Jannach , Ahtsham Manzoor , Wanling Cai , Li Chen

Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations by capturing user preferences through interactive dialogues. Explainability in CRSs is crucial as it enables users to understand the reasoning behind…

Computation and Language · Computer Science 2025-10-03 Zhangchi Qiu , Linhao Luo , Shirui Pan , Alan Wee-Chung Liew

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

Information Retrieval · Computer Science 2022-07-05 Shuokai Li , Yongchun Zhu , Ruobing Xie , Zhenwei Tang , Zhao Zhang , Fuzhen Zhuang , Qing He , Hui Xiong

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and…

Computation and Language · Computer Science 2024-10-21 Yuanxing Liu , Wei-Nan Zhang , Yifan Chen , Yuchi Zhang , Haopeng Bai , Fan Feng , Hengbin Cui , Yongbin Li , Wanxiang Che

Large language models (LLMs) are increasingly prevalent in recommender systems, where LLMs can be used to generate personalized recommendations. Here, we examine how different LLM-generated explanations for movie recommendations affect…

Human-Computer Interaction · Computer Science 2025-08-20 Yuanjun Feng , Stefan Feuerriegel , Yash Raj Shrestha
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