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In this paper, we introduce ECom-Bench, the first benchmark framework for evaluating LLM agent with multimodal capabilities in the e-commerce customer support domain. ECom-Bench features dynamic user simulation based on persona information…

Computation and Language · Computer Science 2025-11-11 Haoxin Wang , Xianhan Peng , Xucheng Huang , Yizhe Huang , Ming Gong , Chenghan Yang , Yang Liu , Ling Jiang

Large language models (LLMs) have demonstrated immense potential across various tasks. However, research for exploring and improving the capabilities of LLMs in interpreting graph structures remains limited. To address this gap, we conduct…

Computation and Language · Computer Science 2025-02-17 Jie He , Yijun Yang , Wanqiu Long , Deyi Xiong , Victor Gutierrez-Basulto , Jeff Z. Pan

Existing Neural Machine Translation (NMT) models mainly handle translation in the general domain, while overlooking domains with special writing formulas, such as e-commerce and legal documents. Taking e-commerce as an example, the texts…

Computation and Language · Computer Science 2024-04-09 Kaidi Chen , Ben Chen , Dehong Gao , Huangyu Dai , Wen Jiang , Wei Ning , Shanqing Yu , Libin Yang , Xiaoyan Cai

Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and application. However, most existing methods for producing label…

Retrieval-augmented generation (RAG) is a popular technique for using large language models (LLMs) to build customer-support, question-answering solutions. In this paper, we share our team's practical experience building and maintaining…

Information Retrieval · Computer Science 2024-10-18 Sarah Packowski , Inge Halilovic , Jenifer Schlotfeldt , Trish Smith

Recent advancements in language models (LMs) have notably enhanced their ability to reason with tabular data, primarily through program-aided mechanisms that manipulate and analyze tables. However, these methods often require the entire…

Text-to-SQL translates natural language queries into Structured Query Language (SQL) commands, enabling users to interact with databases using natural language. Essentially, the text-to-SQL task is a text generation task, and its…

Databases · Computer Science 2024-10-10 Xiaohu Zhu , Qian Li , Lizhen Cui , Yongkang Liu

Large language models (LLMs) are increasingly powering Text-to-SQL (Text2SQL) systems, enabling non-expert users to query industrial databases using natural language. While test-time scaling strategies have shown promise in LLM-based…

Computation and Language · Computer Science 2025-10-14 Jiajing Guo , Kenil Patel , Jorge Piazentin Ono , Wenbin He , Liu Ren

This paper explores the use of Large Language Models (LLMs) in the generation and evaluation of analytical reports derived from Earnings Calls (ECs). Addressing a current gap in research, we explore the generation of analytical reports with…

Computation and Language · Computer Science 2024-10-03 Tomas Goldsack , Yang Wang , Chenghua Lin , Chung-Chi Chen

The ability of Large Language Models (LLMs) to generate structured outputs that follow arbitrary schemas is crucial to a wide range of downstream tasks that require diverse structured representations of results such as information…

Computation and Language · Computer Science 2025-11-25 James Y. Huang , Wenxuan Zhou , Nan Xu , Fei Wang , Qin Liu , Sheng Zhang , Hoifung Poon , Muhao Chen

In E-commerce, a key challenge in text generation is to find a good trade-off between word diversity and accuracy (relevance) in order to make generated text appear more natural and human-like. In order to improve the relevance of generated…

Machine Learning · Computer Science 2021-02-24 Huajie Shao , Jun Wang , Haohong Lin , Xuezhou Zhang , Aston Zhang , Heng Ji , Tarek Abdelzaher

Multi-label text classification is a critical task in the industry. It helps to extract structured information from large amount of textual data. We propose Text to Topic (Text2Topic), which achieves high multi-label classification…

Large Language Models (LLMs) have achieved remarkable success in various natural language processing tasks, yet their ability to generate long-form content remains poorly understood and evaluated. Our analysis reveals that current LLMs…

Computation and Language · Computer Science 2025-03-10 Siwei Wu , Yizhi Li , Xingwei Qu , Rishi Ravikumar , Yucheng Li , Tyler Loakman , Shanghaoran Quan , Xiaoyong Wei , Riza Batista-Navarro , Chenghua Lin

Ranking online reviews by their intrinsic quality is a critical task for e-commerce platforms and information services, impacting user experience and business outcomes. However, quality is a domain-dependent and dynamic concept, making its…

Artificial Intelligence · Computer Science 2025-10-10 Xiaochong Lan , Jie Feng , Yinxing Liu , Xinlei Shi , Yong Li

Large language models (LLMs) have shown impressive performance on general-purpose tasks, yet adapting them to specific domains remains challenging due to the scarcity of high-quality domain data. Existing data synthesis tools often struggle…

Computation and Language · Computer Science 2025-07-08 Ziyang Miao , Qiyu Sun , Jingyuan Wang , Yuchen Gong , Yaowei Zheng , Shiqi Li , Richong Zhang

Large Language Models (LLMs) have shown promising potential in E-commerce community recommendation. While LLMs and Multimodal LLMs (MLLMs) are widely used to encode notes into implicit embeddings, leveraging their generative capabilities to…

Information Retrieval · Computer Science 2026-03-24 Zhijian Chen , Likai Wang , Lei Chen , Yaguang Dou , Jialiang Shi , Tian Qi , Dongdong Hao , Mengying Lu , Cheng Ye , Chao Wei

Logical Natural Language Generation, i.e., generating textual descriptions that can be logically entailed by a structured table, has been a challenge due to the low fidelity of the generation. \citet{chen2020logic2text} have addressed this…

Computation and Language · Computer Science 2021-12-14 Ao Liu , Congjian Luo , Naoaki Okazaki

Automated data visualization plays a crucial role in simplifying data interpretation, enhancing decision-making, and improving efficiency. While large language models (LLMs) have shown promise in generating visualizations from natural…

Computation and Language · Computer Science 2025-07-29 Mizanur Rahman , Md Tahmid Rahman Laskar , Shafiq Joty , Enamul Hoque

Recently, there has been growing interest in leveraging large language models (LLMs) to generate symbolic world models from textual descriptions. Although LLMs have been extensively explored in the context of world modeling, prior studies…

Computation and Language · Computer Science 2025-02-25 Mengkang Hu , Tianxing Chen , Yude Zou , Yuheng Lei , Qiguang Chen , Ming Li , Yao Mu , Hongyuan Zhang , Wenqi Shao , Ping Luo

Table-based reasoning with large language models (LLMs) is a promising direction to tackle many table understanding tasks, such as table-based question answering and fact verification. Compared with generic reasoning, table-based reasoning…

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