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General-purpose conversational AI chatbots and AI companions increasingly provide young adolescents with emotionally supportive conversations, raising questions about how conversational style shapes anthropomorphism and emotional reliance.…
Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as…
Chatbots have become increasingly prevalent. A growing body of research focused on the issue of human trust in AI. However, most existing user studies are conducted primarily with adult groups, overlooking teenagers who are also engaging…
Research has shown that human-agent relationships form in similar ways to human-human relationships. Since children do not have the same critical analysis skills as adults (and may over-trust technology, for example), this…
Conversational agents (CAs) embodied in speakers or chatbots are becoming very popular in some countries, and despite their adult-centred design, they have become part of children's lives, generating a need for children-centric trustworthy…
Artificial Intelligence (AI) chatbots powered by a large language model (LLM) are entering young children's learning and play, yet little is known about how young children construe these agents or how such construals relate to engagement.…
The use of large language model (LLM)-based AI chatbots among college students has increased rapidly, yet little is known about how individual psychological attributes shape students' interaction patterns with these technologies. This…
Conversational AI tools have been rapidly adopted by students and are becoming part of their learning routines. To understand what drives this adoption, we draw on the Technology Acceptance Model (TAM) and examine how perceived usefulness…
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Growing up in an artificial intelligence-filled world, with Siri and Amazon Alexa often within arm's - or speech's - reach, could have significant impact on children. Conversational agents could influence how students anthropomorphize…
As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google Home, have become commonly embedded in households, many children now routinely interact with Artificial Intelligence (AI) systems. It is important to research…
AI chatbots are widely used by children and teens today, but they pose significant risks to youth's privacy and safety due to both increasingly personal conversations and potential exposure to unsafe content. While children under 13 are…
Large language models (LLMs) transfer well to new tasks out-of-the-box simply given a natural language prompt that demonstrates how to perform the task and no additional training. Prompting is a brittle process wherein small modifications…
As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop…
Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people's perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot…
With children talking to smart-speakers, smart-phones and even smart-microwaves daily, it is increasingly important to educate students on how these agents work-from underlying mechanisms to societal implications. Researchers are developing…
This study investigates the use of Artificial Intelligence (AI)-powered, multi-role chatbots as a means to enhance learning experiences and foster engagement in computer science education. Leveraging a design-based research approach, we…
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…
Historically, researchers have focused on analyzing WEIRD, adult perspectives on technology. This means we may not have technology developed appropriately for children and those from non-WEIRD countries. In this paper, we analyze children…
Following the recent release of various Artificial Intelligence (AI) based Conversation Agents (CAs), adolescents are increasingly using CAs for interactive knowledge discovery on sensitive topics, including mental and sexual health topics.…