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Modern consumer banking applications require accurate and efficient retrieval of information in response to user queries. Mapping user utterances to the most relevant Frequently Asked Questions (FAQs) is a crucial component of these…

Artificial Intelligence · Computer Science 2025-10-17 Mahmood Hegazy , Aaron Rodrigues , Azzam Naeem

Providing explanations within the recommendation system would boost user satisfaction and foster trust, especially by elaborating on the reasons for selecting recommended items tailored to the user. The predominant approach in this domain…

Information Retrieval · Computer Science 2024-02-07 Yicui Peng , Hao Chen , Chingsheng Lin , Guo Huang , Jinrong Hu , Hui Guo , Bin Kong , Shu Hu , Xi Wu , Xin Wang

Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language…

Information Retrieval · Computer Science 2023-01-16 Lei Li , Yongfeng Zhang , Li Chen

Intelligent agents such as robots are increasingly deployed in real-world, safety-critical settings. It is vital that these agents are able to explain the reasoning behind their decisions to human counterparts; however, their behavior is…

Machine Learning · Computer Science 2023-12-01 Xijia Zhang , Yue Guo , Simon Stepputtis , Katia Sycara , Joseph Campbell

In today's data-rich environment, recommender systems play a crucial role in decision support systems. They provide to users personalized recommendations and explanations about these recommendations. Embedding-based models, despite their…

Information Retrieval · Computer Science 2024-01-10 Ngoc Luyen Le , Marie-Hélène Abel , Philippe Gouspillou

Large language models (LLMs) have achieved remarkable performance in recent years but are fundamentally limited by the underlying training data. To improve models beyond the training data, recent works have explored how LLMs can be used to…

Computation and Language · Computer Science 2025-03-04 Vighnesh Subramaniam , Yilun Du , Joshua B. Tenenbaum , Antonio Torralba , Shuang Li , Igor Mordatch

Like humans, large language models (LLMs) do not always generate the best output on their first try. Motivated by how humans refine their written text, we introduce Self-Refine, an approach for improving initial outputs from LLMs through…

Autonomous agents powered by large language models (LLMs) show significant potential for achieving high autonomy in various scenarios such as software development. Recent research has shown that LLM agents can leverage past experiences to…

Computation and Language · Computer Science 2024-05-08 Chen Qian , Jiahao Li , Yufan Dang , Wei Liu , YiFei Wang , Zihao Xie , Weize Chen , Cheng Yang , Yingli Zhang , Zhiyuan Liu , Maosong Sun

Explanations are crucial for building trustworthy AI systems, but a gap often exists between the explanations provided by models and those needed by users. To address this gap, we introduce MetaExplainer, a neuro-symbolic framework designed…

Human-Computer Interaction · Computer Science 2025-09-11 Shruthi Chari , Oshani Seneviratne , Prithwish Chakraborty , Pablo Meyer , Deborah L. McGuinness

A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to…

Information Retrieval · Computer Science 2025-04-09 Ivica Kostric , Krisztian Balog , Filip Radlinski

Modern recommender systems utilize users' historical behaviors to generate personalized recommendations. However, these systems often lack user controllability, leading to diminished user satisfaction and trust in the systems. Acknowledging…

Information Retrieval · Computer Science 2023-08-03 Juntao Tan , Yingqiang Ge , Yan Zhu , Yinglong Xia , Jiebo Luo , Jianchao Ji , Yongfeng Zhang

We propose to augment rating based recommender systems by providing the user with additional information which might help him in his choice or in the understanding of the recommendation. We consider here as a new task, the generation of…

Information Retrieval · Computer Science 2014-12-18 Mickaël Poussevin , Vincent Guigue , Patrick Gallinari

User simulators serve as the critical interactive environment for agent post-training, and an ideal user simulator generalizes across domains and proactively engages in negotiation by challenging or bargaining. However, current methods…

Computation and Language · Computer Science 2026-01-15 Feng Zhang , Shijia Li , Chunmao Zhang , Zhanyu Ma , Jun Xu , Jiuchong Gao , Jinghua Hao , Renqing He , Jingwen Xu , Han Liu

We examine whether data generated by explanation techniques, which promote a process of self-reflection, can improve classifier performance. Our work is based on the idea that humans have the ability to make quick, intuitive decisions as…

Machine Learning · Computer Science 2025-03-05 Johannes Schneider , Michalis Vlachos

While personalized recommender systems excel at content discovery, they frequently expose users to undesirable or discomforting information, highlighting the critical need for user-centric filtering tools. Current methods leveraging Large…

Information Retrieval · Computer Science 2026-04-21 Chi Zhang , Zhipeng Xu , Jiahao Liu , Dongsheng Li , Hansu Gu , Peng Zhang , Ning Gu , Tun Lu

Recommender systems are indispensable in the realm of online applications, and sequential recommendation has enjoyed considerable prevalence due to its capacity to encapsulate the dynamic shifts in user interests. However, previous…

Information Retrieval · Computer Science 2024-04-16 Junzhe Jiang , Shang Qu , Mingyue Cheng , Qi Liu , Zhiding Liu , Hao Zhang , Rujiao Zhang , Kai Zhang , Rui Li , Jiatong Li , Min Gao

Currently, there is a significant amount of research being conducted in the field of artificial intelligence to improve the explainability and interpretability of deep learning models. It is found that if end-users understand the reason for…

Information Retrieval · Computer Science 2023-06-02 Niloofar Ranjbar , Saeedeh Momtazi , MohammadMehdi Homayounpour

Large Language Models (LLMs) have shown strong potential in generating natural language explanations for recommender systems. However, existing methods often overlook the sequential dynamics of user behavior and rely on evaluation metrics…

Information Retrieval · Computer Science 2026-03-26 Gangyi Zhang , Runzhe Teng , Chongming Gao

Large language model (LLM) agents have emerged as a promising solution to automate the workflow of machine learning, but most existing methods share a common limitation: they attempt to optimize entire pipelines in a single step before…

Computer Vision and Pattern Recognition · Computer Science 2025-09-17 Eric Xue , Ke Chen , Zeyi Huang , Yuyang Ji , Haohan Wang

Explainable question answering systems predict an answer together with an explanation showing why the answer has been selected. The goal is to enable users to assess the correctness of the system and understand its reasoning process.…

Computation and Language · Computer Science 2020-10-14 Hendrik Schuff , Heike Adel , Ngoc Thang Vu
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