Related papers: Assessing Generative AI value in a public sector c…
This paper estimates the effect of Generative AI (GenAI) adoption on scientific productivity and quality in the social and behavioral sciences. Using matched author-level panel data and a difference-in-differences design, we find that GenAI…
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
Generative AI has the potential to transform how public services are delivered by enhancing productivity and reducing time spent on bureaucracy. Furthermore, unlike other types of artificial intelligence, it is a technology that has quickly…
In this study, I explored the impact of Generative AI on learning efficacy in academic reading materials using experimental methods. College-educated participants engaged in three cycles of reading and writing tasks. After each cycle, they…
Recent advancements in generative artificial intelligence (AI) have transformed collaborative work processes, yet the impact on team performance remains underexplored. Here we examine the role of generative AI in enhancing or replacing…
This study investigates the impact of Generative Artificial Intelligence (GenAI) on the dynamics and performance of innovation teams during the idea generation phase of the innovation process. Utilizing a custom AI-augmented ideation tool,…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
The rise of Generative AI (GenAI) tools like ChatGPT has created new opportunities and challenges for computing education. Existing research has primarily focused on GenAI's ability to complete educational tasks and its impact on student…
Context: Generative Artificial Intelligence (GenAI) tools, such as GitHub Copilot and GPT tools, represent a paradigm shift in software engineering. While their impact is clear, most studies are short-term, focused on individual…
We study how Generative AI (GenAI) adoption is reshaping work. While prior studies show that GenAI enhances role-level productivity and task composition, its influence on skills - the fundamental enablers of task execution, and the ultimate…
As Generative AI (GenAI) capabilities expand, understanding how to preserve and develop human expertise while leveraging AI's benefits becomes increasingly critical. Through empirical studies in two contexts -- survey article authoring in…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Generative AI is altering work processes, task composition, and organizational design, yet its effects on employment and the macroeconomy remain unresolved. In this review, we synthesize theory and empirical evidence at three levels. First,…
Generative artificial intelligence (GenAI) has the potential to improve healthcare through automation that enhances the quality and safety of patient care. Powered by foundation models that have been pretrained and can generate complex…
The increasing use of Generative Artificial Intelligence (GAI) tools in education highlights the need to understand their influence on individuals' thinking processes and agency. This research explored 20 university students' interaction…
In social service, administrative burdens and decision-making challenges often hinder practitioners from performing effective casework. Generative AI (GenAI) offers significant potential to streamline these tasks, yet exacerbates concerns…
Generative Artificial Intelligence (GenAI) rapidly transforms software engineering, yet existing research remains fragmented across individual tasks in the Software Development Lifecycle. This study integrates a systematic literature review…
Generative Artificial Intelligence (GAI) has made outstanding strides in recent years, with a good-sized impact on software product management. Drawing on pertinent articles from 2016 to 2023, this systematic literature evaluation reveals…
Generative artificial intelligence (GenAI) is increasingly used for programming, yet it remains unclear when and where GenAI tools lead to productivity gains. Evidence on the effects of GenAI on the long-term development of programming…