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The emergence of generative AI chatbots such as ChatGPT has prompted growing public and academic interest in their role as informal mental health support tools. While early rule-based systems have been around for several years, large…
While algorithm audits are growing rapidly in commonality and public importance, relatively little scholarly work has gone toward synthesizing prior work and strategizing future research in the area. This systematic literature review aims…
Social media platforms shape climate action discourse. Mapping these online conversations is essential for effective communication strategies. TikTok's climate discussions are particularly relevant given its young, climate-concerned…
To promote engagement, recommendation algorithms on platforms like YouTube increasingly personalize users' feeds, limiting users' exposure to diverse content and depriving them of opportunities to reflect on their interests compared to…
Microblogging platforms constitute a popular means of real-time communication and information sharing. They involve such a large volume of user-generated content that their users suffer from an information deluge. To address it, numerous…
Recommender systems play an essential role in the choices people make in domains such as entertainment, shopping, food, news, employment, and education. The machine learning models underlying these recommender systems are often enormously…
Visualization recommendation work has focused solely on scoring visualizations based on the underlying dataset and not the actual user and their past visualization feedback. These systems recommend the same visualizations for every user,…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Mental disorders such as depression and suicidal ideation are hazardous, affecting more than 300 million people over the world. However, on social media, mental disorder symptoms can be observed, and automated approaches are increasingly…
Short-format videos have exploded on platforms like TikTok, Instagram, and YouTube. Despite this, the research community lacks large-scale empirical studies into how people engage with short-format videos and the role of recommendation…
Fact-checking on major platforms, such as X, Meta, and TikTok, is shifting from expert-driven verification to a community-based setup, where users contribute explanatory notes to clarify why a post might be misleading. An important…
To improve the experience of consumers, all social media, commerce and entertainment sites deploy Recommendation Systems (RSs) that aim to help users locate interesting content. These RSs are black-boxes - the way a chunk of information is…
Recommendation systems are pervasive in the digital economy. An important assumption in many deployed systems is that user consumption reflects user preferences in a static sense: users consume the content they like with no other…
Social media has transformed the advertising landscape, becoming an essential tool for reaching and connecting with consumers. Its sharing and engagement features amplify brand exposure, while its cost-effective options provide businesses…
Recommendation systems play a pivotal role in suggesting items to users based on their preferences. However, in online platforms, these systems inevitably offer unsuitable recommendations due to limited model capacity, poor data quality, or…
Whether genuine communities can form on algorithmically-driven short-form video platforms like TikTok remains an open question, given that user interactions are often brief, dispersed, and difficult to trace. Building on theories of tie…
Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities -- remains unclear. To examine this, we combine…
It is important for sociable recommendation dialog systems to perform as both on-task content and social content to engage users and gain their favor. In addition to understand the user preferences and provide a satisfying recommendation,…
Algorithmic agents permeate every instant of our online existence. Based on our digital profiles built from the massive surveillance of our digital existence, algorithmic agents rank search results, filter our emails, hide and show news…
''TikTok, Do Your Thing'' is a viral trend where users attempt to identify strangers they see in public via information crowd-sourcing. The trend started as early as 2021 and users typically engage with it for romantic purposes (similar to…