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In this paper, we describe approaches for developing Emily, an emotion-affective open-domain chatbot. Emily can perceive a user's negative emotion state and offer supports by positively converting the user's emotion states. This is done by…

Computation and Language · Computer Science 2021-09-21 Weixuan Wang , Xiaoling Cai , Chong Hsuan Huang , Haoran Wang , Haonan Lu , Ximing Liu , Wei Peng

With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…

Human-Computer Interaction · Computer Science 2021-04-29 Natascha Mariacher , Stephan Schlögl , Alexander Monz

Recent advancements in LLMs enable chatbots to interact with individuals on a range of queries, including sensitive mental health contexts. Despite uncertainties about their effectiveness and reliability, the development of LLMs in these…

Human-Computer Interaction · Computer Science 2025-04-29 Dong Whi Yoo , Jiayue Melissa Shi , Violeta J. Rodriguez , Koustuv Saha

Large Language Models (LLMs) have recently displayed their extraordinary capabilities in language understanding. However, how to comprehensively assess the sentiment capabilities of LLMs continues to be a challenge. This paper investigates…

Computation and Language · Computer Science 2025-02-17 Yang Liu , Xichou Zhu , Zhou Shen , Yi Liu , Min Li , Yujun Chen , Benzi John , Zhenzhen Ma , Tao Hu , Zhi Li , Zhiyang Xu , Wei Luo , Junhui Wang

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

This work investigates the capabilities of large language models (LLMs) in detecting and understanding human emotions through text. Drawing upon emotion models from psychology, we adopt an interdisciplinary perspective that integrates…

Computation and Language · Computer Science 2025-03-10 Florian Lecourt , Madalina Croitoru , Konstantin Todorov

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

Human-Computer Interaction · Computer Science 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

Affect recognition, encompassing emotions, moods, and feelings, plays a pivotal role in human communication. In the realm of conversational artificial intelligence, the ability to discern and respond to human affective cues is a critical…

Computation and Language · Computer Science 2024-08-06 Shutong Feng , Guangzhi Sun , Nurul Lubis , Wen Wu , Chao Zhang , Milica Gašić

Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…

Computation and Language · Computer Science 2019-06-25 Endang Wahyu Pamungkas

Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…

Human-Computer Interaction · Computer Science 2025-12-02 Soubhik Barari , Jarret Angbazo , Natalie Wang , Leah M. Christian , Elizabeth Dean , Zoe Slowinski , Brandon Sepulvado

The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…

Human-Computer Interaction · Computer Science 2023-10-20 Javier Hernandez , Jina Suh , Judith Amores , Kael Rowan , Gonzalo Ramos , Mary Czerwinski

Generative Artificial Intelligence is set to revolutionize healthcare delivery by transforming traditional patient care into a more personalized, efficient, and proactive process. Chatbots, serving as interactive conversational models, will…

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

People increasingly hold sustained, open-ended conversations with large language models (LLMs). Public reports and early studies suggest that, in such settings, models can reinforce delusional or conspiratorial ideation or even amplify…

Human-Computer Interaction · Computer Science 2026-04-09 Peter Kirgis , Ben Hawriluk , Sherrie Feng , Aslan Bilimer , Sam Paech , Zeynep Tufekci

AI tools, particularly large-scale language model (LLM) based applications such as ChatGPT, have the potential to simplify qualitative research. Through semi-structured interviews with seventeen participants, we identified challenges and…

Human-Computer Interaction · Computer Science 2025-05-14 He Zhang , Chuhao Wu , Jingyi Xie , Yao Lyu , Jie Cai , John M. Carroll

The delivery of mental health interventions via ubiquitous devices has shown much promise. A conversational chatbot is a promising oracle for delivering appropriate just-in-time interventions. However, designing emotionally-aware agents,…

Human-Computer Interaction · Computer Science 2019-07-24 Asma Ghandeharioun , Daniel McDuff , Mary Czerwinski , Kael Rowan

Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in…

Computation and Language · Computer Science 2026-04-21 Yun Hong , Yan Zhou , Yang Feng

This study examines the rhetorical and linguistic features of argumentative texts generated by ChatGPT on ethically nuanced topics and investigates their persuasive impact on human readers.Through a user study involving 62 participants and…

Human-Computer Interaction · Computer Science 2025-08-14 Daniel Raffini , Agnese Macori , Lorenzo Porcaro , Tiziana Catarci , Marco Angelini

This paper explores enhancing empathy in Large Language Models (LLMs) by integrating them with physiological data. We propose a physiological computing approach that includes developing deep learning models that use physiological data for…

Signal Processing · Electrical Eng. & Systems 2024-04-25 Poorvesh Dongre , Majid Behravan , Kunal Gupta , Mark Billinghurst , Denis Gračanin