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Many companies now use crowdsourcing to leverage external (as well as internal) crowds to perform specialized work, and so methods of improving efficiency are critical. Tasks in crowdsourcing systems with specialized work have multiple…
With rapid e-commerce growth, on-demand urban delivery is having a high time especially for food, grocery, and retail, often requiring delivery in a very short amount of time after an order is placed. This imposes significant financial and…
Dynamic pricing is commonly used to regulate congestion in shared service systems. This paper is motivated by the fact that in the presence of users with varying price sensitivity (responsiveness), conventional monotonic pricing can lead to…
We consider a dynamic pricing problem in network revenue management where customer behavior is predicted by a choice model, i.e., the multinomial logit (MNL) model. The problem, even in the static setting (i.e., customer demand remains…
The popularity of on-demand ride pooling is owing to the benefits offered to customers (lower prices), taxi drivers (higher revenue), environment (lower carbon footprint due to fewer vehicles) and aggregation companies like Uber (higher…
We study a continuous-time, infinite-horizon dynamic bipartite matching problem. Suppliers arrive according to a Poisson process; while waiting, they may abandon the queue at a uniform rate. Customers on the other hand must be matched upon…
Drivers on food delivery platforms often run a loss on low-paying orders. In response, workers on DoorDash started a campaign, #DeclineNow, to purposefully decline orders below a certain pay threshold. For each declined order, the platform…
It can be profitable for vehicle service providers to set service prices based on users' travel demand on different origin-destination pairs. The prior studies on the spatial pricing of vehicle service rely on the assumption that providers…
Common crowdsourcing systems average estimates of a latent quantity of interest provided by many crowdworkers to produce a group estimate. We develop a new approach -- predict-each-worker -- that leverages self-supervised learning and a…
Rideshare platforms, when assigning requests to drivers, tend to maximize profit for the system and/or minimize waiting time for riders. Such platforms can exacerbate biases that drivers may have over certain types of requests. We consider…
Multi-Access edge computing (MEC) is an emerging paradigm where users offload computationally intensive jobs to the Access Point (AP). Given that the AP's resources are shared by selfish users, pricing is a useful tool for incentivising…
Motivated by applications such as cloud platforms allocating GPUs to users or governments deploying mobile health units across competing regions, we study the dynamic allocation of a reusable resource to strategic agents with private…
The rapid expansion of platform integration has emerged as an effective solution to mitigate market fragmentation by consolidating multiple ride-hailing platforms into a single application. To address heterogeneous passenger preferences,…
Crowdsourcing systems, in which numerous tasks are electronically distributed to numerous "information piece-workers", have emerged as an effective paradigm for human-powered solving of large scale problems in domains such as image…
We consider a natural dynamic staffing problem in which a decision-maker sequentially hires workers over a finite horizon to meet an unknown demand revealed at the end. Predictions about demand arrive over time and become increasingly…
In Demand Response programs, price incentives might not be sufficient to modify residential consumers load profile. Here, we consider that each consumer has a preferred profile and a discomfort cost when deviating from it. Consumers can…
Traditionally, on-demand, rigid, and malleable applications have been scheduled and executed on separate systems. The ever-growing workload demands and rapidly developing HPC infrastructure trigger the interest of converging these…
We study how an e-commerce firm should make real-time fulfillment decisions in a two-layer distribution network when multi-item customer orders arrive sequentially and future demand is unknown. The central managerial tension is whether to…
We study the tactical time slot management problem under mixed logit demand for attended home delivery in subscription settings. We propose a static mixed-integer linear programming model that integrates delivery slot assortment, price…
The high-definition map is a cornerstone of autonomous driving. Unlike constructing a costly fleet of mapping vehicles, the crowdsourcing paradigm is a cost-effective way to keep an HD map up to date. Achieving practical success for…