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The proliferating adoption of platform-based gig work increasingly raises concerns for worker conditions. Past studies documented how platforms leveraged design to exploit labor, withheld information to generate power asymmetries, and left…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…
The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform "gigs", and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft,…
Across service domains, platform-based gig workers often face a wide range of severe yet hidden vulnerabilities, including opaque pay practices, illusions of flexibility, health and safety risks, and privacy violations. To the general…
Collective intelligence among gig workers yields considerable advantages, including improved information exchange, deeper social bonds, and stronger advocacy for better labor conditions. Especially as it enables workers to collaboratively…
Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has…
As independently-contracted employees, gig workers disproportionately suffer the consequences of workplace surveillance, which include increased pressures to work, breaches of privacy, and decreased digital autonomy. Despite the negative…
Platform-based laborers face unprecedented challenges and working conditions that result from algorithmic opacity, insufficient data transparency, and unclear policies and regulations. The CSCW and HCI communities increasingly turn to…
Rideshare platforms exert significant control over workers through algorithmic systems that can result in financial, emotional, and physical harm. What steps can platforms, designers, and practitioners take to mitigate these negative…
The growing inequality in gig work between workers and platforms has become a critical social issue as gig work plays an increasingly prominent role in the future of work. The AI inequality is caused by (1) the technology divide in who has…
The "gig economy" has transformed the ways in which people work, but in many ways these markets stifle the growth of workers and the autonomy and protections that workers have grown to expect. We explored the viability of a "worker centric…
Many recent technological advances (e.g. ChatGPT and search engines) are possible only because of massive amounts of user-generated data produced through user interactions with computing systems or scraped from the web (e.g. behavior logs,…
Existing literature predominantly focuses on how freelancers individually complete tasks and projects. Our study examines freelancers' willingness to work collaboratively. We report results from a survey of 122 freelancers on a leading…
Crowdworking platforms provide the opportunity for diverse workers to execute tasks for different requesters. The popularity of the "gig" economy has given rise to independent platforms that provide competing and complementary services.…
Over the last decade there has been a continuing decline in social trust on the part of individuals with regards to the handling and fair use of personal data, digital assets and other related rights in general. At the same time, there has…
How do we create ethical and equitable experiences on global platforms? How might UX designers and developers incorporate reflexive practices--a continuous self-evaluation of one's assumptions and biases--to mitigate assumptions and…
In the face of rapidly advancing technologies, evidence of harms they can exacerbate, and insufficient policy to ensure accountability from tech companies, what are HCI opportunities for advancing policymaking of technology? In this paper,…
The rapid growth of the digital platform economy is transforming labor markets, offering new employment opportunities with promises of flexibility and accessibility. However, these benefits often come at the expense of increased economic…
Modern cities increasingly rely on ridesharing services for on-demand transportation, which offer consumers convenience and mobility across the globe. However, these marketed consumer affordances give rise to burdens and vulnerabilities…
Emerging collaborative Peer-to-Peer (P2P) systems require discovery and utilization of diverse, multi-attribute, distributed, and dynamic groups of resources to achieve greater tasks beyond conventional file and processor cycle sharing.…