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In the domain of Human-Computer Interaction, focus groups represent a widely utilised yet resource-intensive methodology, often demanding the expertise of skilled moderators and meticulous preparatory efforts. This study introduces the…

Human-Computer Interaction · Computer Science 2024-09-04 Taiyu Zhang , Xuesong Zhang , Robbe Cools , Adalberto L. Simeone

Mental health challenges are increasing worldwide, straining emotional support services and leading to counselor overload. This can result in delayed responses during critical situations, such as suicidal ideation, where timely intervention…

Computation and Language · Computer Science 2026-05-07 Hagai Astrin , Ayal Swaid , Avi Segal , Kobi Gal

Online psychological counseling dialogue systems are trending, offering a convenient and accessible alternative to traditional in-person therapy. However, existing psychological counseling dialogue systems mainly focus on basic empathetic…

Artificial Intelligence · Computer Science 2024-12-24 Jieyi Wang , Yue Huang , Zeming Liu , Dexuan Xu , Chuan Wang , Xiaoming Shi , Ruiyuan Guan , Hongxing Wang , Weihua Yue , Yu Huang

Passive fatigue during conditional automated driving can compromise driver readiness and safety. This paper presents findings from a test-track study with 40 participants in a real-world automated driving scenario. In this scenario, a Large…

Human-Computer Interaction · Computer Science 2026-03-18 Lewis Cockram , Yueteng Yu , Jorge Pardo , Xiaomeng Li , Andry Rakotonirainy , Jonny Kuo , Sebastien Demmel , Mike Lenné , Ronald Schroeter

Motivational Interviewing (MI) is an approach to therapy that emphasizes collaboration and encourages behavioral change. To evaluate the quality of an MI conversation, client utterances can be classified using the MISC code as either change…

Machine Learning · Computer Science 2023-09-28 Lucie Galland , Catherine Pelachaud , Florian Pecune

Conversational Agents (CAs) acting as peer supporters have been widely studied and demonstrated beneficial for people's mental health. However, previous peer support CAs either are user-initiated or follow predefined rules to initiate the…

Human-Computer Interaction · Computer Science 2024-08-07 Tianjian Liu , Hongzheng Zhao , Yuheng Liu , Xingbo Wang , Zhenhui Peng

At the heart of medicine lies the physician-patient dialogue, where skillful history-taking paves the way for accurate diagnosis, effective management, and enduring trust. Artificial Intelligence (AI) systems capable of diagnostic dialogue…

Large language models (LLMs) have shown promising capabilities in healthcare analysis but face several challenges like hallucinations, parroting, and bias manifestation. These challenges are exacerbated in complex, sensitive, and…

Computation and Language · Computer Science 2024-12-18 Vivek Kumar , Eirini Ntoutsi , Pushpraj Singh Rajawat , Giacomo Medda , Diego Reforgiato Recupero

LLM-based agents have emerged as transformative tools capable of executing complex tasks through iterative planning and action, achieving significant advancements in understanding and addressing user needs. Yet, their effectiveness remains…

Human-Computer Interaction · Computer Science 2025-08-26 Mithat Can Ozgun , Jiahuan Pei , Koen Hindriks , Lucia Donatelli , Qingzhi Liu , Junxiao Wang

Mental health issues, particularly depressive disorders, present significant challenges in contemporary society, necessitating the development of effective automated diagnostic methods. This paper introduces the Agent Mental Clinic (AMC), a…

Computation and Language · Computer Science 2024-10-10 Kunyao Lan , Bingrui Jin , Zichen Zhu , Siyuan Chen , Shu Zhang , Kenny Q. Zhu , Mengyue Wu

Recent advancements in large language models (LLMs) have shown their potential across both general and domain-specific tasks. However, there is a growing concern regarding their lack of sensitivity, factual incorrectness in responses,…

Computation and Language · Computer Science 2025-12-01 Vivek Kumar , Pushpraj Singh Rajawat , Eirini Ntoutsi

Large language models (LLMs) have advanced the field of artificial intelligence (AI) and are a powerful enabler for interactive systems. However, they still face challenges in long-term interactions that require adaptation towards the user…

Artificial Intelligence · Computer Science 2025-05-20 Rebecca Westhäußer , Frederik Berenz , Wolfgang Minker , Sebastian Zepf

Conversational agents leveraging AI, particularly deep learning, are emerging in both academic research and real-world applications. However, these applications still face challenges, including disrespecting knowledge and facts, not…

Computation and Language · Computer Science 2025-03-25 Junfeng Liu , Zhuocheng Mei , Kewen Peng , Ranga Raju Vatsavai

Large Language Models (LLMs) have achieved strong performance on static reasoning benchmarks, yet their effectiveness as interactive agents operating in adversarial, time-sensitive environments remains poorly understood. Existing…

Computer Vision and Pattern Recognition · Computer Science 2026-03-11 Yang Li , Xing Chen , Yutao Liu , Gege Qi , Yanxian BI , Zizhe Wang , Yunjian Zhang , Yao Zhu

Current conversational agents (CA) have seen improvement in conversational quality in recent years due to the influence of large language models (LLMs) like GPT3. However, two key categories of problem remain. Firstly there are the unique…

Computation and Language · Computer Science 2024-10-28 Alex Clay , Eduardo Alonso , Esther Mondragón

Intelligent dialogue systems are increasingly used in modern education and psychological counseling fields, but most existing systems are limited to a single domain, cannot deal with both educational and psychological issues, and often lack…

Computation and Language · Computer Science 2024-12-06 Shiwen Ni , Min Yang

Recent advances in large language models (LLMs) offer unprecedented opportunities to enhance human-AI collaboration in qualitative research methods, including interviews. While interviews are highly valued for gathering deep, contextualized…

Human-Computer Interaction · Computer Science 2025-04-22 Zhe Liu

This article explores the dynamic influence of computational entities based on multi-agent systems theory (SMA) combined with large language models (LLM), which are characterized by their ability to simulate complex human interactions, as a…

Artificial Intelligence · Computer Science 2024-03-18 Carlos Jose Xavier Cruz

Long-term conversational agents face a fundamental scalability challenge as interactions extend over time: repeatedly processing entire conversation histories becomes computationally prohibitive. Current approaches attempt to solve this…

Computation and Language · Computer Science 2026-01-13 Yue Zhou , Xiaobo Guo , Belhassen Bayar , Srinivasan H. Sengamedu

Recently, the demand for psychological counseling has significantly increased as more individuals express concerns about their mental health. This surge has accelerated efforts to improve the accessibility of counseling by using large…