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Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

The advancements in systems deploying large language models (LLMs), as well as improvements in their ability to act as agents with predefined templates, provide an opportunity to conduct qualitative, individualized assessments, creating a…

Computers and Society · Computer Science 2025-11-13 Naveen Mathews Renji , Balaji Rao , Carlo Lipizzi

Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…

Human-Computer Interaction · Computer Science 2025-05-01 Xi Zheng , Zhuoyang Li , Xinning Gui , Yuhan Luo

Recent advances in Large Language Models (LLMs) have propelled conversational AI from traditional dialogue systems into sophisticated agents capable of autonomous actions, contextual awareness, and multi-turn interactions with users. Yet,…

Artificial Intelligence · Computer Science 2025-04-25 Emre Can Acikgoz , Cheng Qian , Hongru Wang , Vardhan Dongre , Xiusi Chen , Heng Ji , Dilek Hakkani-Tür , Gokhan Tur

In recent years, Large-Language-Model-driven AI agents have exhibited unprecedented intelligence and adaptability. Nowadays, agents are undergoing a new round of evolution. They no longer act as an isolated island like LLMs. Instead, they…

The rise of big data has amplified the need for efficient, user-friendly automated machine learning (AutoML) tools. However, the intricacy of understanding domain-specific data and defining prediction tasks necessitates human intervention…

Computation and Language · Computer Science 2023-05-24 Md Mahadi Hassan , Alex Knipper , Shubhra Kanti Karmaker Santu

The emergence of Large Language Models (LLMs) has reshaped agent systems. Unlike traditional rule-based agents with limited task scope, LLM-powered agents offer greater flexibility, cross-domain reasoning, and natural language interaction.…

Artificial Intelligence · Computer Science 2026-05-05 Guannan Liang , Qianqian Tong

The evolution of agentic systems represents a significant milestone in artificial intelligence and modern software systems, driven by the demand for vertical intelligence tailored to diverse industries. These systems enhance business…

Multiagent Systems · Computer Science 2025-01-03 Fouad Bousetouane

The rise of large language models (LLMs) has revolutionized the way that we interact with artificial intelligence systems through natural language. However, LLMs often misinterpret user queries because of their uncertain intention, leading…

Computation and Language · Computer Science 2024-02-07 Jing-Cheng Pang , Heng-Bo Fan , Pengyuan Wang , Jia-Hao Xiao , Nan Tang , Si-Hang Yang , Chengxing Jia , Sheng-Jun Huang , Yang Yu

Many AI systems focus solely on providing solutions or explaining outcomes. However, complex tasks like research and strategic thinking often benefit from a more comprehensive approach to augmenting the thinking process rather than…

Human-Computer Interaction · Computer Science 2024-12-25 Soya Park , Hari Subramonyam , Chinmay Kulkarni

The proliferation of Large Language Models like ChatGPT has significantly advanced language understanding and generation, impacting a broad spectrum of applications. However, these models predominantly excel in text-based tasks, overlooking…

Computation and Language · Computer Science 2023-11-23 Xiao Liu , Jianfeng Lin , Jiawei Zhang

Trust in AI agents has been extensively studied in the literature, resulting in significant advancements in our understanding of this field. However, the rapid advancements in Large Language Models (LLMs) and the emergence of LLM-based AI…

Artificial Intelligence · Computer Science 2023-08-11 Sivan Schwartz , Avi Yaeli , Segev Shlomov

Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative,…

Artificial Intelligence · Computer Science 2023-04-04 Baihan Lin , Djallel Bouneffouf , Guillermo Cecchi , Kush R. Varshney

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Due to the powerful capabilities demonstrated by large language model (LLM), there has been a recent surge in efforts to integrate them with AI agents to enhance their performance. In this paper, we have explored the core differences and…

Computation and Language · Computer Science 2023-09-27 Pengyu Zhao , Zijian Jin , Ning Cheng

Therapeutic art activities, such as expressive drawing and painting, require the synergy between creative visual production and interactive dialogue. Recent advancements in Multimodal Large Language Models (MLLMs) have expanded the capacity…

Human-Computer Interaction · Computer Science 2026-05-12 Le Lin , Zihao Zhu , Rainbow Tin Hung Ho , Jing Liao , Yuhan Luo

Tool-augmented LLMs are a promising approach to create AI agents that can have realistic conversations, follow procedures, and call appropriate functions. However, evaluating them is challenging due to the diversity of possible…

Computation and Language · Computer Science 2024-10-11 Samuel Arcadinho , David Aparicio , Mariana Almeida

As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

Computation and Language · Computer Science 2025-10-06 Fulei Zhang , Zhou Yu

Large language models and autonomous AI agents have evolved rapidly, resulting in a diverse array of evaluation benchmarks, frameworks, and collaboration protocols. Driven by the growing need for standardized evaluation and integration, we…

Artificial Intelligence · Computer Science 2026-03-10 Mohamed Amine Ferrag , Norbert Tihanyi , Merouane Debbah

We define Agency as the emergent capacity of AI systems to function as autonomous agents actively discovering problems, formulating hypotheses, and executing solutions through self-directed engagement with environments and tools. This…