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Information and communication technologies brought-in tools and techniques in the field of education that introduced new concepts of teaching and learning. Learning management system is one of the key tools used in educational institutes to…
This paper introduces an open, interoperable, and cloud-computing-based citizen engagement platform for the management of administrative processes of public administrations, which also increases the engagement of citizens. The citizen…
Digitalization in many economic sectors drove the financial system to adapt to new paradigms of technological transformation. Moreover, the extant regulatory framework forced the financial system to reconsider its business models and its…
In the past few decades, constitution-making processes have shifted from closed elite writing to incorporating democratic mechanisms. Yet, little is known about democratic participation in deliberative constitution-making processes. Here,…
Coordination in distributed environments, like Grids, involves selecting the most appropriate services, resources or compositions to carry out the planned activities. Such functionalities appear at various levels of the infrastructure and…
While the pandemic highlighted the critical role technology plays in children's lives, not all Australian children have reliable access to technology. This situation exacerbates educational disadvantage for children who are already amongst…
In the last few years, contributions of the general public in scientific projects has increased due to the advancement of communication and computing technologies. Internet played an important role in connecting scientists and volunteers…
The relationship between urban mobility, social networks and socioeconomic status is complex and difficult to apprehend, notably due to the lack of data. Here we use mobile phone data to analyze the socioeconomic structure of spatial and…
Identity verification is a critical gateway to accessing government services and public benefits, yet contemporary systems are typically designed around visual interaction, leaving blind and low vision (BLV) individuals disproportionately…
We investigate the relationship between product offerings, information dissemination, and consumer decision-making in a monopolistic screening environment in which consumers lack information about their valuation of quality-differentiated…
Digitalization is conquering and stressing out the federal administration. Using selected large-scale ICT projects, we show how complex and interdisciplinary the tasks are. The federal administration's IT strategy requires well-trained…
This paper opens by introducing the Internet Plus Government (IPG), a new government initiative emerging in the last decade. To understand benefits and challenges associated with this initiative worldwide, we conducted analyses on research…
Governments have long standing interests in preventing market failures and enhancing innovation in strategic industries. Public policy regarding domestic technology is critical to both national security and economic prosperity. Governments…
Whether we recognize it or not, the Internet is rife with exciting and original institutional forms that are transforming social organization on and offline. Issues of governance in these Internet platforms and other digital institutions…
Information and communication technology has the capability to improve the process by which governments involve citizens in formulating public policy and public projects. Even though much of government regulations may now be in digital form…
Artificial intelligence algorithms are increasingly adopted as decisional aides by public bodies, with the promise of overcoming biases of human decision-makers. At the same time, they may introduce new biases in the human-algorithm…
Street-level bureaucrats interact directly with people on behalf of government agencies to perform a wide range of functions, including, for example, administering social services and policing. A key feature of street-level bureaucracy is…
We explore some of the existing research in HCI around technology for older adults and examine the role of LLMs in enhancing it. We also discuss the digital divide and emphasize the need for inclusive technology design. At the same time, we…
The agentic web marks a structural transition from a human-centered information network to a digital environment populated by artificial intelligence (AI) agents that perceive, decide, and act autonomously. As delegated action unfolds at…
As artificial intelligence transforms public sector operations, governments struggle to integrate technological innovations into coherent systems for effective service delivery. This paper introduces the Algorithmic State Architecture…