Related papers: Task-Oriented Dialog Systems for the Senegalese Wo…

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

Large Language Models (LLMs) have demonstrated remarkable progress in utilizing tools, but their closed-source nature and high inference costs pose limitations on their adaptability, necessitating a valid method that leverages smaller,…

Large language models (LLMs) have emerged as powerful and general solutions to many natural language tasks. However, many of the most important applications of language generation are interactive, where an agent has to talk to a person to…

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking…

To increase social bonding with interlocutors, humans naturally acquire the ability to respond appropriately in a given situation by considering which conversational skill is most suitable for the response - a process we call skill-of-mind.…

Intent recognition is a fundamental component in task-oriented dialogue systems (TODS). Determining user intents and detecting whether an intent is Out-of-Scope (OOS) is crucial for TODS to provide reliable responses. However, traditional…

In this paper, we provide an extensive analysis of multi-label intent classification using Large Language Models (LLMs) that are open-source, publicly available, and can be run in consumer hardware. We use the MultiWOZ 2.1 dataset, a…

Large language models are being rapidly deployed across many fields such as healthcare, finance, transportation, and energy, where time-series data are fundamental components. The current works are still limited in their ability to perform…

Large Language Models (LLMs) and Multimodal LLMs (MLLMs) have demonstrated immense potential in autonomous driving (AD) by offering human-like reasoning and open-world generalization. However, the excessive computational overhead and high…

Simulation is an invaluable tool for developing and evaluating controllers for self-driving cars. Current simulation frameworks are driven by highly-specialist domain specific languages, and so a natural language interface would greatly…

Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond…

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in…

Task oriented language understanding in dialog systems is often modeled using intents (task of a query) and slots (parameters for that task). Intent detection and slot tagging are, in turn, modeled using sentence classification and word…

This paper explores SynTOD, a new synthetic data generation approach for developing end-to-end Task-Oriented Dialogue (TOD) Systems capable of handling complex tasks such as intent classification, slot filling, conversational…

Large Language Model (LLM)-based agents have significantly impacted Task-Oriented Dialog Systems (TODS) but continue to face notable performance challenges, especially in zero-shot scenarios. While prior work has noted this performance gap,…

Data scarcity is a long-standing and crucial challenge that hinders quick development of task-oriented dialogue systems across multiple domains: task-oriented dialogue models are expected to learn grammar, syntax, dialogue reasoning,…

Most of the current task-oriented dialogue systems (ToD), despite having interesting results, are designed for a handful of languages like Chinese and English. Therefore, their performance in low-resource languages is still a significant…

This paper describes the systems submitted by team6 for ChatEval, the DSTC 11 Track 4 competition. We present three different approaches to predicting turn-level qualities of chatbot responses based on large language models (LLMs). We…

Large Language Models (LLMs) have showcased remarkable capabilities in various Natural Language Processing tasks. For automatic open-domain dialogue evaluation in particular, LLMs have been seamlessly integrated into evaluation frameworks,…

Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii)…