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The number of reviews on Amazon has grown significantly over the years. Customers who made purchases on Amazon provide reviews by rating the product from 1 to 5 stars and sharing a text summary of their experience and opinion of the…
Online shopping platforms, such as Amazon, offer services to billions of people worldwide. Unlike web search or other search engines, product search engines have their unique characteristics, primarily featuring short queries which are…
Recent researches have seen an upsurge in the analysis of consumer reviews. Although, several dimensions have been explored, less is known on the temporal dynamics of events that happen over the lifecycle of online products. What are the…
User-generated reviews serve as crucial references in shopper's decision-making process. Moreover, they improve product sales and validate the reputation of the website as a whole. Thus, it becomes important to design reviews ranking…
In e-commerce, ranking the search results based on users' preference is the most important task. Commercial e-commerce platforms, such as, Amazon, Alibaba, eBay, Walmart, etc. perform extensive and relentless research to perfect their…
E-commerce marketplaces provide business opportunities to millions of sellers worldwide. Some of these sellers have special relationships with the marketplace by virtue of using their subsidiary services (e.g., fulfillment and/or shipping…
Social influence is ubiquitous in cultural markets, from book recommendations in Amazon, to song popularities in iTunes and the ranking of newspaper articles in the online edition of the New York Times to mention only a few. Yet social…
Product ranking is the core problem for revenue-maximizing online retailers. To design proper product ranking algorithms, various consumer choice models are proposed to characterize the consumers' behaviors when they are provided with a…
One of the important factors of profitability is the volume of transactions. An accurate prediction of the future transaction volume becomes a pivotal factor in shaping corporate operations and decision-making processes. E-commerce has…
This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more…
Online product reviews are a valuable resource for product developers to improve the design of their products. Yet, the potential value of customer feedback to improve the sustainability performance of products is still to be exploited. The…
Online marketplaces, search engines, and databases employ aggregated social information to rank their content for users. Two ranking heuristics commonly implemented to order the available options are the average review score and item…
The product reviews are posted online in the hundreds and even in the thousands for some popular products. Handling such a large volume of continuously generated online content is a challenging task for buyers, sellers, and even…
Digital platforms use recommendations to facilitate exchanges between platform actors, such as trade between buyers and sellers. Aiming to protect consumers and guarantee fair competition on platforms, legislators increasingly require that…
In a modern recommender system, it is important to understand how products relate to each other. For example, while a user is looking for mobile phones, it might make sense to recommend other phones, but once they buy a phone, we might…
In many online platforms, customers' decisions are substantially influenced by product rankings as most customers only examine a few top-ranked products. Concurrently, such platforms also use the same data corresponding to customers'…
Recommendation systems are an increasingly prominent part of the web, accounting for up to a third of all traffic on several of the world's most popular sites. Nevertheless, little is known about how much activity such systems actually…
Search and recommendation systems are ubiquitous and irreplaceable tools in our daily lives. Despite their critical role in selecting and ranking the most relevant information, they typically do not consider the veracity of information…
The continuous growth of electronic commerce has stimulated great interest in studying online consumer behavior. Given the significant growth in online shopping, better understanding of customers allows better marketing strategies to be…
The conventional way of summarizing ratings or sentiment of reviews of customers on products of an online shopping brand are not sufficient to evaluate the financial health of that brand. It overlooks the social standing and influence of…