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This paper presents a comprehensive evaluation of GitHub Copilot's deployment and impact on developer productivity at Zoominfo, a leading Go-To-Market (GTM) Intelligence Platform. We describe our systematic four-phase approach to evaluating…

Software Engineering · Computer Science 2025-01-24 Gal Bakal , Ali Dasdan , Yaniv Katz , Michael Kaufman , Guy Levin

Teaching Computer Science (CS) students how to comprehend and maintain legacy code bases is a critical challenge in software engineering education. While Generative AI (GenAI) assistants like GitHub Copilot improve task completion speed and…

Software Engineering · Computer Science 2026-05-12 Yunhan Qiao , Md Istiak Hossain Shihab , Summit Haque , and Christopher Hundhausen

The study on GitHub Copilot by GovTech Singapore's Engineering Productivity Programme (EPP) reveals significant potential for AI Code Assistant tools to boost developer productivity and improve application quality in the public sector.…

Software Engineering · Computer Science 2024-09-27 Kevin KB Ng , Liyana Fauzi , Leon Leow , Jaren Ng

AI assistance tools such as ChatGPT, Copilot, and Gemini have dramatically impacted the nature of software development in recent years. Numerous studies have studied the positive benefits that practitioners have achieved from using these…

Software Engineering · Computer Science 2024-06-26 Ze Shi Li , Nowshin Nawar Arony , Ahmed Musa Awon , Daniela Damian , Bowen Xu

GitHub Copilot is an artificially intelligent programming assistant used by many developers. While a few studies have evaluated the security risks of using Copilot, there has not been any study to show if it aids developers in producing…

Software Engineering · Computer Science 2024-12-13 Daniel Erhabor , Sreeharsha Udayashankar , Meiyappan Nagappan , Samer Al-Kiswany

The rapid advancements in Generative AI (GenAI) tools, such as ChatGPT and GitHub Copilot, are transforming software engineering by automating code generation tasks. While these tools improve developer productivity, they also present…

Software Engineering · Computer Science 2024-09-04 Alyssia Chen , Timothy Huo , Yunhee Nam , Dan Port , Anthony Peruma

Generative artificial intelligence (AI) facilitates content production and enhances ideation capabilities, which can significantly influence developer productivity and participation in software development. To explore its impact on…

Software Engineering · Computer Science 2026-05-15 Fangchen Song , Ashish Agarwal , Wen Wen

Code-generating Artificial Intelligence has gained popularity within both professional and educational programming settings over the past several years. While research and pedagogy are beginning to cope with this change, computing students…

Human-Computer Interaction · Computer Science 2026-04-21 Nicholas Gardella , James Prather , Juho Leinonen , Paul Denny , Raymond Pettit , Sara L. Riggs

Artificial Intelligence (AI) tools such as GitHub Copilot and ChatGPT are increasingly used in software engineering (SE) for tasks such as code, test, and documentation generation. However, engineers often face uncertainty about when to…

Software Engineering · Computer Science 2026-03-24 Vahid Garousi , Zafar Jafarov , Aytan Mövsümova , Atif Namazov

[Background/Context] AI assistants like GitHub Copilot are transforming software engineering; several studies have highlighted productivity improvements. However, their impact on code quality, particularly in terms of maintainability,…

Software Engineering · Computer Science 2024-08-21 Markus Borg , Dave Hewett , Donald Graham , Noric Couderc , Emma Söderberg , Luke Church , Dave Farley

To understand the impacts of AI-driven coding tools on engineers' workflow and work environment, we utilize the Jellyfish platform to analyze indicators of change. Key indicators are derived from Allocations, Coding Fraction vs. PR…

Software Engineering · Computer Science 2024-06-13 Lena Chretien , Nikolas Albarran

Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in…

Computers and Society · Computer Science 2025-04-01 Muneera Bano , Didar Zowghi , Jon Whittle , Liming Zhu , Andrew Reeson , Rob Martin , Jen Parsons

AI agents are increasingly deployed to automate complex enterprise workflows, yet evidence of their effectiveness in identity governance is limited. We report results from the first randomized controlled trial (RCT) evaluating an AI agent…

General Economics · Economics 2025-11-19 James Bono , Beibei Cheng , Joaquin Lozano

Security operations centers (SOCs) face a persistent challenge: efficiently triaging a high volume of user-reported phishing emails while maintaining robust protection against threats. This paper presents the first randomized controlled…

General Economics · Economics 2025-11-19 James Bono

The evolution of LLM has resulted in coding-focused models that are able to produce code snippets with high accuracy. More and more AI coding assistant tools are now available, leading to greater integration of AI coding assistants into…

Software Engineering · Computer Science 2026-04-14 Neha Rani , Jeevan Ram Munnangi , Austin Matthew Spangler , Donald Honeycutt

With software development increasingly reliant on innovative technologies, there is a growing interest in exploring the potential of generative AI tools to streamline processes and enhance productivity. In this scenario, this paper…

Software Engineering · Computer Science 2024-06-04 Mariana Coutinho , Lorena Marques , Anderson Santos , Marcio Dahia , Cesar Franca , Ronnie de Souza Santos

GenAI solutions like GitHub Copilot have been shown to increase the productivity of software developers. Yet prior work remains unclear on the quality of code produced and the challenges of maintaining it in software projects. If quality…

General Economics · Economics 2026-01-29 Feiyang Xu , Poonacha K. Medappa , Murat M. Tunc , Martijn Vroegindeweij , Jan C. Fransoo

In recent years, ChatGPT \cite{openai_2023_gpt4} along with Microsoft Copilot have become subjects of great discourse, particularly in the field of education. Prior research has hypothesized on potential impacts these tools could have on…

Human-Computer Interaction · Computer Science 2025-10-28 Ishaan Masilamony

This study evaluates the productivity improvements achieved using a generative artificial intelligence personal assistant tool (PAT) developed by Trane Technologies. The PAT, based on OpenAI's GPT 3.5 model, was deployed on Microsoft Azure…

Human-Computer Interaction · Computer Science 2024-10-01 Brian S. Freeman , Kendall Arriola , Dan Cottell , Emmett Lawlor , Matt Erdman , Trevor Sutherland , Brian Wells

AI assistants for coding are on the rise. However one of the reasons developers and companies avoid harnessing their full potential is the questionable security of the generated code. This paper first reviews the current state-of-the-art…

Cryptography and Security · Computer Science 2024-03-20 Jakub Res , Ivan Homoliak , Martin Perešíni , Aleš Smrčka , Kamil Malinka , Petr Hanacek