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Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognitive tasks. Design/Methodology/Approach: Using a prototyping…

Large Language Models (LLMs) exhibit emerging in-context learning abilities through prompt engineering. The recent progress in large-scale generative models has further expanded their use in real-world language applications. However, the…

Large Language Models (LLMs) are changing the way we operate our society and will undoubtedly impact power systems as well - but how exactly? By integrating various data streams - including real-time grid data, market dynamics, and consumer…

Accurate prediction of human behavior is crucial for AI systems to effectively support real-world applications, such as autonomous robots anticipating and assisting with human tasks. Real-world scenarios frequently present challenges such…

Large language models (LLMs) are rapidly transforming knowledge work by improving the quality and efficiency of tasks such as writing, coding, and data analysis. However, their growing use in education has exposed a learning-performance…

Large Language Models (LLMs) are increasingly used for accessing information on the web. Their truthfulness and factuality are thus of great interest. To help users make the right decisions about the information they get, LLMs should not…

Large Language Models (LLMs) have shown useful applications in a variety of tasks, including data wrangling. In this paper, we investigate the use of an off-the-shelf LLM for schema matching. Our objective is to identify semantic…

The swift advancement and widespread availability of foundational Large Language Models (LLMs), complemented by robust fine-tuning methodologies, have catalyzed their adaptation for innovative and industrious applications. Enabling LLMs to…

In recent years, Natural Language Processing (NLP) has played a significant role in various Artificial Intelligence (AI) applications such as chatbots, text generation, and language translation. The emergence of large language models (LLMs)…

Recent advancements in Large Language Models (LLMs) have showcased striking results on existing logical reasoning benchmarks, with some models even surpassing human performance. However, the true depth of their competencies and robustness…

Physically assistive robots present an opportunity to significantly increase the well-being and independence of individuals with motor impairments or other forms of disability who are unable to complete activities of daily living (ADLs).…

Amid the recent uptake of Generative AI, sociotechnical scholars and critics have traced a multitude of resulting harms, with analyses largely focused on values and axiology (e.g., bias). While value-based analyses are crucial, we argue…

Large Language Models (LLMs) are increasingly applied in the fields of mechanical engineering and materials science. As models that establish connections through the interface of language, LLMs can be applied for step-wise reasoning through…

Recent developments in Large Language Models (LLMs) have significantly expanded their applications across various domains. However, the effectiveness of LLMs is often constrained when operating individually in complex environments. This…

Multimodal large language models (MLLMs) are changing how Blind and Low Vision (BLV) people access visual information. Unlike traditional visual interpretation tools that only provide descriptions, MLLM-enabled applications offer…

Large Language Models (LLMs) have demonstrated remarkable language understanding and generation capabilities. However, training, deploying, and accessing these models pose notable challenges, including resource-intensive demands, extended…

Recent advances in Large Language Models (LLMs) have opened new perspectives for automation in optimization. While several studies have explored how LLMs can generate or solve optimization models, far less is understood about what these…

Robot end users increasingly require accessible means of specifying tasks for robots to perform. Two common end-user programming paradigms include drag-and-drop interfaces and natural language programming. Although natural language…

Large language models (LLMs) have been extensively studied for their abilities to generate convincing natural language sequences, however their utility for quantitative information retrieval is less well understood. Here we explore the…

Large language models (LLMs) have significantly transformed the landscape of artificial intelligence by demonstrating their ability in generating human-like text across diverse topics. However, despite their impressive capabilities, LLMs…