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Over the past decade, extensive research efforts have been dedicated to the extraction of information from textual process descriptions. Despite the remarkable progress witnessed in natural language processing (NLP), information extraction…
Journalists face mounting challenges in monitoring ever-expanding digital information streams to identify newsworthy content. While traditional automation tools gather information at scale, they struggle with the editorial judgment needed…
Log data can reveal valuable information about how users interact with Web search services, what they want, and how satisfied they are. However, analyzing user intents in log data is not easy, especially for emerging forms of Web search…
With the growth of social media usage, social activists try to leverage this platform to raise the awareness related to a social issue and engage the public worldwide. The broad use of social media platforms in recent years, made it easier…
Citizen reporting platforms help the public and authorities stay informed about sexual harassment incidents. However, the high volume of data shared on these platforms makes reviewing each individual case challenging. Therefore, a…
Urban transit agencies increasingly turn to social media to monitor emerging service risks such as crowding, delays, and safety incidents, yet the signals of concern are sparse, short, and easily drowned by routine chatter. We address this…
We present a framework for large-scale sentiment and topic analysis of Twitter discourse. Our pipeline begins with targeted data collection using conflict-specific keywords, followed by automated sentiment labeling via multiple pre-trained…
This paper describes a method for using Transformer-based Language Models (TLMs) to understand public opinion from social media posts. In this approach, we train a set of GPT models on several COVID-19 tweet corpora that reflect populations…
Financial sentiment analysis is crucial for trading and investment decision-making. This study introduces an adaptive retrieval augmented framework for Large Language Models (LLMs) that aligns with human instructions through Instruction…
Large Language Models (LLMs) demonstrate remarkable capabilities in replicating human tasks and boosting productivity. However, their direct application for data extraction presents limitations due to a prioritisation of fluency over…
City Logistics is characterized by multiple stakeholders that often have different views of such a complex system. From a public policy perspective, identifying stakeholders, issues and trends is a daunting challenge, only partially…
Log data provides crucial insights for tasks like monitoring, root cause analysis, and anomaly detection. Due to the vast volume of logs, automated log parsing is essential to transform semi-structured log messages into structured…
Sentiment analysis has been emerging recently as one of the major natural language processing (NLP) tasks in many applications. Especially, as social media channels (e.g. social networks or forums) have become significant sources for brands…
Large language models (LLMs) have significantly transformed the landscape of artificial intelligence by demonstrating their ability in generating human-like text across diverse topics. However, despite their impressive capabilities, LLMs…
Large language models (LLMs) have achieved promising results in sentiment analysis through the in-context learning (ICL) paradigm. However, their ability to distinguish subtle sentiments still remains a challenge. Inspired by the human…
In the era of rapid technological advancement, social media platforms such as Twitter (X) have emerged as indispensable tools for gathering consumer insights, capturing diverse opinions, and understanding public attitudes. This research…
In various work contexts, such as meeting scheduling, collaborating, and project planning, collective decision-making is essential but often challenging due to diverse individual preferences, varying work focuses, and power dynamics among…
Recent advances in Large Language Models (LLMs) have been changing the paradigm of Recommender Systems (RS). However, when items in the recommendation scenarios contain rich textual information, such as product descriptions in online…
Subjective language understanding refers to a broad set of natural language processing tasks where the goal is to interpret or generate content that conveys personal feelings, opinions, or figurative meanings rather than objective facts.…
With the popularity of social networks, and e-commerce websites, sentiment analysis has become a more active area of research in the past few years. On a high level, sentiment analysis tries to understand the public opinion about a specific…