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Online abuse is becoming an increasingly prevalent issue in modern-day society, with 41 percent of Americans having experienced online harassment in some capacity in 2021. People who identify as women, in particular, can be subjected to a…
Minority college students face unique challenges shaped by their identities based on their gender/sexual orientation, race, religion, and academic institutions, which influence their academic and social experiences. Although research has…
In micro-blogging platforms, people can connect with others and have conversations on a wide variety of topics. However, because of homophily and selective exposure, users tend to connect with like-minded people and only read agreeable…
Sociotechnical systems, such as language technologies, frequently exhibit identity-based biases. These biases exacerbate the experiences of historically marginalized communities and remain understudied in low-resource contexts. While models…
Most social media users come from the Global South, where harmful content usually appears in local languages. Yet, AI-driven moderation systems struggle with low-resource languages spoken in these regions. Through semi-structured interviews…
This study examines the complex relationship between social media, polarization, and conflict, with a focus on digital peacebuilding and women's participation, using the Northern Ethiopia War as a case study. Using a qualitative exploratory…
Reclaimed slur usage is a common and meaningful practice online for many marginalized communities. It serves as a source of solidarity, identity, and shared experience. However, contemporary automated and AI-based moderation tools for…
This study explores the dynamic relationship between online discourse, as observed in tweets, and physical hate crimes, focusing on marginalized groups. Leveraging natural language processing techniques, including keyword extraction and…
This study explores perceptions of fairness in algorithmic decision-making among users in Bangladesh through a comprehensive mixed-methods approach. By integrating quantitative survey data with qualitative interview insights, we examine how…
Social media platforms aspire to create online experiences where users can participate safely and equitably. However, women around the world experience widespread online harassment, including insults, stalking, aggression, threats, and…
Censorship and the distribution of false information, tools used to manipulate what users see and believe, are seemingly at opposite ends of the information access spectrum. Most previous work has examined them in isolation and within…
Cyberbullying and cyberaggression are increasingly worrisome phenomena affecting people across all demographics. More than half of young social media users worldwide have been exposed to such prolonged and/or coordinated digital harassment.…
Harmful content detection models tend to have higher false positive rates for content from marginalized groups. In the context of marginal abuse modeling on Twitter, such disproportionate penalization poses the risk of reduced visibility,…
In this paper, we identified marginalized communities' ethical concerns about social platforms. We performed this identification because recent platform malfeasance indicates that software teams prioritize shareholder concerns over user…
Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for…
Moderation and blocking behavior, both closely related to the mitigation of abuse and misinformation on social platforms, are fundamental mechanisms for maintaining healthy online communities. However, while centralized platforms typically…
Hate speech online remains an understudied issue for marginalized communities, particularly in the Global South, which includes developing societies with increasing internet penetration. In this paper, we aim to provide marginalized…
Social media provides a critical communication platform for political figures, but also makes them easy targets for harassment. In this paper, we characterize users who adversarially interact with political figures on Twitter using…
Online communities can serve as meaningful sources of social support, particularly for marginalized and vulnerable groups. Disclosure of personal information facilitates integration into online communities but may also expose individuals to…
The explosive growth of social media has not only revolutionized communication but also brought challenges such as political polarization, misinformation, hate speech, and echo chambers. This dissertation employs computational social…