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Inverse Reinforcement Learning (IRL) seeks to infer reward functions from expert demonstrations. When demonstrations originate from multiple experts with different intentions, the problem is known as Multi-Intention IRL (MI-IRL). Recent…
Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…
A clustered adaptive intervention (cAI) is a pre-specified sequence of decision rules that guides practitioners on how best - and based on which measures - to tailor cluster-level intervention to improve outcomes at the level of individuals…
For the semantic segmentation of images, state-of-the-art deep neural networks (DNNs) achieve high segmentation accuracy if that task is restricted to a closed set of classes. However, as of now DNNs have limited ability to operate in an…
Causal inference is fundamental to empirical scientific discoveries in natural and social sciences; however, in the process of conducting causal inference, data management problems can lead to false discoveries. Two such problems are (i)…
Humans do not acquire perceptual abilities in the way we train machines. While machine learning algorithms typically operate on large collections of randomly-chosen, explicitly-labeled examples, human acquisition relies more heavily on…
Deep learning methods have shown promise in unsupervised domain adaptation, which aims to leverage a labeled source domain to learn a classifier for the unlabeled target domain with a different distribution. However, such methods typically…
Unlike traditional unsupervised clustering, semi-supervised clustering allows users to provide meaningful structure to the data, which helps the clustering algorithm to match the user's intent. Existing approaches to semi-supervised…
Generalized Class Discovery (GCD) aims to dynamically assign labels to unlabelled data partially based on knowledge learned from labelled data, where the unlabelled data may come from known or novel classes. The prevailing approach…
Accurate multi-turn intent classification is essential for advancing conversational AI systems. However, challenges such as the scarcity of comprehensive datasets and the complexity of contextual dependencies across dialogue turns hinder…
Recently, the advance in deep learning has brought a considerable improvement in the end-to-end speech recognition field, simplifying the traditional pipeline while producing promising results. Among the end-to-end models, the connectionist…
Large language models (LLMs) have showcased remarkable capabilities in conversational AI, enabling open-domain responses in chat-bots, as well as advanced processing of conversations like summarization, intent classification, and insights…
Open intent classification is a challenging task in dialogue systems. On the one hand, it should ensure the quality of known intent identification. On the other hand, it needs to detect the open (unknown) intent without prior knowledge.…
Recently, representation learning with contrastive learning algorithms has been successfully applied to challenging unlabeled datasets. However, these methods are unable to distinguish important features from unimportant ones under simply…
Machine learning is making substantial progress in diverse applications. The success is mostly due to advances in deep learning. However, deep learning can make mistakes and its generalization abilities to new tasks are questionable. We ask…
Semantic communication focuses on transmitting task-relevant semantic information, aiming for intent-oriented communication. While existing systems improve efficiency by extracting key semantics, they still fail to deeply understand and…
Supervised classification can be effective for prediction but sometimes weak on interpretability or explainability (XAI). Clustering, on the other hand, tends to isolate categories or profiles that can be meaningful but there is no…
Clustering algorithms rely on complex optimisation processes that may be difficult to comprehend, especially for individuals who lack technical expertise. While many explainable artificial intelligence techniques exist for supervised…
Unsupervised semantic segmentation aims to achieve high-quality semantic grouping without human-labeled annotations. With the advent of self-supervised pre-training, various frameworks utilize the pre-trained features to train prediction…
Turn-level user satisfaction is one of the most important performance metrics for conversational agents. It can be used to monitor the agent's performance and provide insights about defective user experiences. Moreover, a powerful…