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The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice,…

Computation and Language · Computer Science 2022-12-06 Yangbin Chen , Chunfeng Liang

Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…

Computation and Language · Computer Science 2021-10-12 Jiashuo Wang , Wenjie LI , Peiqin Lin , Feiteng Mu

In response generation task, proper sentimental expressions can obviously improve the human-like level of the responses. However, for real application in online systems, high QPS (queries per second, an indicator of the flow capacity of…

Computation and Language · Computer Science 2021-03-05 Shuangyong Song , Kexin Wang , Chao Wang , Haiqing Chen , Huan Chen

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

Generating appropriate emotions for responses is essential for dialog systems to provide human-like interaction in various application scenarios. Most previous dialog systems tried to achieve this goal by learning empathetic manners from…

Computation and Language · Computer Science 2024-04-12 Zhiyuan Wen , Jiannong Cao , Jiaxing Shen , Ruosong Yang , Shuaiqi Liu , Maosong Sun

Recent progress in audio-language modeling, such as automated audio captioning, has benefited from training on synthetic data generated with the aid of large-language models. However, such approaches for environmental sound captioning have…

Sound · Computer Science 2024-10-17 Mithun Manivannan , Vignesh Nethrapalli , Mark Cartwright

Emotion is essential in spoken communication, yet most existing frameworks in speech emotion modeling rely on predefined categories or low-dimensional continuous attributes, which offer limited expressive capacity. Recent advances in speech…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-07 Tianhua Qi , Wenming Zheng , Björn W. Schuller , Zhaojie Luo , Haizhou Li

Emotion and personality are central elements in understanding human psychological states. Emotions reflect an individual subjective experiences, while personality reveals relatively stable behavioral and cognitive patterns. Existing…

Computer Vision and Pattern Recognition · Computer Science 2024-11-14 Jingyi Zhou , Senlin Luo , Haofan Chen

State-of-the-art neural dialogue systems excel at syntactic and semantic modelling of language, but often have a hard time establishing emotional alignment with the human interactant during a conversation. In this work, we bring Affect…

Computation and Language · Computer Science 2020-04-17 Nabiha Asghar , Ivan Kobyzev , Jesse Hoey , Pascal Poupart , Muhammad Bilal Sheikh

In this paper, we address the problem of answering complex information needs by conversing conversations with search engines, in the sense that users can express their queries in natural language, and directly receivethe information they…

Information Retrieval · Computer Science 2021-05-19 Pengjie Ren , Zhumin Chen , Zhaochun Ren , Evangelos Kanoulas , Christof Monz , Maarten de Rijke

Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these…

Computation and Language · Computer Science 2022-03-24 Yequan Wang , Xuying Meng , Yiyi Liu , Aixin Sun , Yao Wang , Yinhe Zheng , Minlie Huang

Recent approaches to empathetic response generation incorporate emotion causalities to enhance comprehension of both the user's feelings and experiences. However, these approaches suffer from two critical issues. First, they only consider…

Computation and Language · Computer Science 2024-04-09 Jiashuo Wang , Yi Cheng , Wenjie Li

This paper presents CAMEO -- a curated collection of multilingual emotional speech datasets designed to facilitate research in emotion recognition and other speech-related tasks. The main objectives were to ensure easy access to the data,…

Computation and Language · Computer Science 2026-01-28 Iwona Christop , Maciej Czajka

Emotion recognition can enhance humanized machine responses to user commands, while voiceprint-based perception systems can be easily integrated into commonly used devices like smartphones and stereos. Despite having the largest number of…

Multimedia · Computer Science 2024-08-26 Jinghua Tang , Liyun Zhang , Yu Lu , Dian Ding , Lanqing Yang , YiChao Chen , Minjie Bian , Xiaoshan Li , Guangtao Xue

In empathetic conversations, individuals express their empathy towards others. Previous work has mainly focused on generating empathetic responses by utilizing the speaker's emotion. Besides, external commonsense knowledge has been applied…

Computation and Language · Computer Science 2023-06-09 Hua Cai , Xuli Shen , Qing Xu , Weilin Shen , Xiaomei Wang , Weifeng Ge , Xiaoqing Zheng , Xiangyang Xue

Recently, there has been an increasing interest in neural speech synthesis. While the deep neural network achieves the state-of-the-art result in text-to-speech (TTS) tasks, how to generate a more emotional and more expressive speech is…

Computation and Language · Computer Science 2021-06-24 Chenye Cui , Yi Ren , Jinglin Liu , Feiyang Chen , Rongjie Huang , Ming Lei , Zhou Zhao

Empathetic response generation is a crucial task for creating more human-like and supportive conversational agents. However, existing methods face a core trade-off between the analytical depth of specialized models and the generative…

Computation and Language · Computer Science 2026-01-21 Ziqi Liu , Ziyang Zhou , Yilin Li , Haiyang Zhang , Yangbin Chen

Metaphors play a pivotal role in expressing emotions, making them crucial for emotional intelligence. The advent of multimodal data and widespread communication has led to a proliferation of multimodal metaphors, amplifying the complexity…

Computation and Language · Computer Science 2025-05-21 Xingyuan Lu , Yuxi Liu , Dongyu Zhang , Zhiyao Wu , Jing Ren , Feng Xia

The human voice effectively communicates a range of emotions with nuanced variations in acoustics. Existing emotional speech corpora are limited in that they are either (a) highly curated to induce specific emotions with predefined…

Computation and Language · Computer Science 2022-05-11 Pol van Rijn , Harin Lee , Nori Jacoby