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As conversational AI systems become popular for information retrieval and question-answering, the references they cite are key to ensuring their answers are reliable and trustworthy. Yet, no prior work systematically analyzes how these…

Human-Computer Interaction · Computer Science 2026-04-20 Jianheng Ouyang , Arpit Narechania

Large-scale language models (LLMs), such as ChatGPT, are becoming increasingly sophisticated and exhibit human-like capabilities, playing an essential role in assisting humans in a variety of everyday tasks. An important application of AI…

Computers and Society · Computer Science 2023-12-07 Yugen Sato , Taisei Nakajima , Tatsuki Kawamoto , Tomohiro Takagi

The widespread adoption of large language models (LLMs) such as ChatGPT, Gemini, and DeepSeek has significantly changed how people approach tasks in education, professional work, and creative domains. This paper investigates how the…

Human-Computer Interaction · Computer Science 2025-08-29 Rizal Khoirul Anam

Generative AI has democratized content creation, but popular chatbot-based interfaces often prioritize execution, generating fully rendered artifacts right away. This issue can lead to premature convergence and design fixation, where users…

Human-Computer Interaction · Computer Science 2026-04-07 Chao Wen , Tung Phung , Pronita Mehrotra , Sumit Gulwani , Roger E. Beaty , Tomohiro Nagashima , Adish Singla

Current conversational AI systems aim to understand a set of pre-designed requests and execute related actions, which limits them to evolve naturally and adapt based on human interactions. Motivated by how children learn their first…

Multimodal Large Language Models (MLLMs) offer an opportunity to support multimedia learning through conversational systems grounded in educational content. However, while conversational AI is known to boost engagement, its impact on…

Human-Computer Interaction · Computer Science 2026-04-03 Karan Taneja , Anjali Singh , Ashok K. Goel

Generative AI (GenAI) search tools are increasingly used for information seeking, yet their design tends to encourage cognitive offloading, which may lead to passive engagement, selective attention, and informational homogenization.…

Human-Computer Interaction · Computer Science 2026-03-23 Anjali Singh , Karan Taneja , Zhitong Guan , Soo Young Rieh

Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and conversation patterns. However, this rigidness does not handle the…

Human-Computer Interaction · Computer Science 2024-07-15 Samuel Kernan Freire , Chaofan Wang , Evangelos Niforatos

In the coming decade, artificial intelligence systems will continue to improve and revolutionise every industry and facet of human life. Designing effective, seamless and symbiotic communication paradigms between humans and AI agents is…

Human-Computer Interaction · Computer Science 2024-08-13 Suyi Zhang , Ekram Alam , Jack Baber , Francesca Bianco , Edward Turner , Maysam Chamanzar , Hamid Dehghani

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user…

Computation and Language · Computer Science 2025-03-10 Fei Wei , Yaliang Li , Bolin Ding

Generative artificial intelligence (GenAI) offers promising potential for advancing human-AI collaboration in qualitative research. However, existing works focused on conventional machine-learning and pattern-based AI systems, and little is…

Patients must possess the knowledge necessary to actively participate in their care. We present NoteAid-Chatbot, a conversational AI that promotes patient understanding via a novel 'learning as conversation' framework, built on a…

Artificial Intelligence · Computer Science 2025-10-28 Won Seok Jang , Hieu Tran , Manav Mistry , SaiKiran Gandluri , Yifan Zhang , Sharmin Sultana , Sunjae Kown , Yuan Zhang , Zonghai Yao , Hong Yu

With the increasing integration of large lauguage models (LLMs) in education, there is growing interest in using AI agents to support student learning in creative tasks. This study presents an interactive Mentor Agent system named Mentigo,…

Human-Computer Interaction · Computer Science 2024-09-24 Siyu Zha , Yujia Liu , Chengbo Zheng , Jiaqi XU , Fuze Yu , Jiangtao Gong , Yingqing XU

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations,…

Computation and Language · Computer Science 2023-10-17 Yang Deng , Lizi Liao , Liang Chen , Hongru Wang , Wenqiang Lei , Tat-Seng Chua

As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is…

Human-Computer Interaction · Computer Science 2025-10-09 Lifei Wang , Natalie Friedman , Chengchao Zhu , Zeshu Zhu , S. Joy Mountford

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Reflection is widely recognized as a cornerstone of student development, fostering critical thinking, self-regulation, and deep conceptual understanding. Traditionally, reflective skills have been cultivated through structured feedback,…

Human-Computer Interaction · Computer Science 2025-09-10 Bo Yuan , Jiazi Hu

Designing task-oriented dialogue systems is a challenging research topic, since it needs not only to generate utterances fulfilling user requests but also to guarantee the comprehensibility. Many previous works trained end-to-end (E2E)…

Computation and Language · Computer Science 2021-02-22 Jianhong Wang , Yuan Zhang , Tae-Kyun Kim , Yunjie Gu

This paper takes an exploratory approach to examine the use of ChatGPT for pattern mining. It proposes an eight-step collaborative process that combines human insight with AI capabilities to extract patterns from known uses. The paper…

Artificial Intelligence · Computer Science 2024-12-24 Michael Weiss

Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…

Computation and Language · Computer Science 2025-06-27 Jiashuo Wang , Kaitao Song , Chunpu Xu , Changhe Song , Yang Xiao , Dongsheng Li , Lili Qiu , Wenjie Li