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This paper summarizes our work on the first track of the ninth Dialog System Technology Challenge (DSTC 9), "Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access". The goal of the task is to generate…

Computation and Language · Computer Science 2021-02-10 David Thulke , Nico Daheim , Christian Dugast , Hermann Ney

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large…

Information Retrieval · Computer Science 2024-05-07 Zhentao Xu , Mark Jerome Cruz , Matthew Guevara , Tie Wang , Manasi Deshpande , Xiaofeng Wang , Zheng Li

Knowledge graphs (KGs) are commonly used as side information to enhance collaborative signals and improve recommendation quality. In the context of knowledge-aware recommendation (KGR), graph neural networks (GNNs) have emerged as promising…

Information Retrieval · Computer Science 2023-08-16 Yi Liu , Hongrui Xuan , Bohan Li , Meng Wang , Tong Chen , Hongzhi Yin

Retrieval-augmented generation (RAG) enables large language models (LLMs) to dynamically access external information, which is powerful for answering questions over previously unseen documents. Nonetheless, they struggle with high-level…

Artificial Intelligence · Computer Science 2026-04-21 Chi-Hsiang Hsiao , Yi-Cheng Wang , Tzung-Sheng Lin , Yi-Ren Yeh , Chu-Song Chen

Knowledge graphs (KGs) enhance the performance of large language models (LLMs) and search engines by providing structured, interconnected data that improves reasoning and context-awareness. However, KGs only focus on text data, thereby…

Computation and Language · Computer Science 2024-08-09 Khai Le-Duc , Quy-Anh Dang , Tan-Hanh Pham , Truong-Son Hy

In a conversational system, dynamically generating follow-up questions based on context can help users explore information and provide a better user experience. Humans are usually able to ask questions that involve some general life…

Artificial Intelligence · Computer Science 2025-06-30 Jianyu Liu , Yi Huang , Sheng Bi , Junlan Feng , Guilin Qi

Retrieval-Augmented Generation (RAG) enhances the reasoning ability of Large Language Models (LLMs) by dynamically integrating external knowledge, thereby mitigating hallucinations and strengthening contextual grounding for structured data…

Artificial Intelligence · Computer Science 2026-02-24 Sen Zhao , Lincheng Zhou , Yue Chen , Ding Zou

Two types of knowledge, triples from knowledge graphs and texts from documents, have been studied for knowledge aware open-domain conversation generation, in which graph paths can narrow down vertex candidates for knowledge selection…

Artificial Intelligence · Computer Science 2019-09-04 Zhibin Liu , Zheng-Yu Niu , Hua Wu , Haifeng Wang

Textual entailment is a fundamental task in natural language processing. Most approaches for solving the problem use only the textual content present in training data. A few approaches have shown that information from external knowledge…

Conversational recommender systems (CRSs) often utilize external knowledge graphs (KGs) to introduce rich semantic information and recommend relevant items through natural language dialogues. However, original KGs employed in existing CRSs…

Artificial Intelligence · Computer Science 2022-12-26 Xiaoyu Zhang , Xin Xin , Dongdong Li , Wenxuan Liu , Pengjie Ren , Zhumin Chen , Jun Ma , Zhaochun Ren

Generating natural language text from graph-structured data is essential for conversational information seeking. Semantic triples derived from knowledge graphs can serve as a valuable source for grounding responses from conversational…

Computation and Language · Computer Science 2024-02-05 Phillip Schneider , Manuel Klettner , Elena Simperl , Florian Matthes

Knowledge graph (KG) link prediction aims to infer new facts based on existing facts in the KG. Recent studies have shown that using the graph neighborhood of a node via graph neural networks (GNNs) provides more useful information compared…

Computation and Language · Computer Science 2024-02-15 Vardaan Pahuja , Boshi Wang , Hugo Latapie , Jayanth Srinivasa , Yu Su

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such…

Computation and Language · Computer Science 2023-10-23 Weizhou Shen , Yingqi Gao , Canbin Huang , Fanqi Wan , Xiaojun Quan , Wei Bi

Retrieval Augmented Generation (RAG) has gradually emerged as a promising paradigm for enhancing the accuracy and factual consistency of content generated by large language models (LLMs). However, existing RAG studies primarily focus on…

Information Retrieval · Computer Science 2025-07-24 Qikai Wei , Huansheng Ning , Chunlong Han , Jianguo Ding

Retrieval-Augmented Generation (RAG) based on knowledge graphs (KGs) enhances large language models (LLMs) by providing structured and interpretable external knowledge. However, existing KG-based RAG methods struggle to retrieve accurate…

Artificial Intelligence · Computer Science 2025-10-21 Junchi Yu , Yujie Liu , Jindong Gu , Philip Torr , Dongzhan Zhou

Efficient knowledge retrieval plays a pivotal role in ensuring the success of end-to-end task-oriented dialogue systems by facilitating the selection of relevant information necessary to fulfill user requests. However, current approaches…

Computation and Language · Computer Science 2023-10-24 Tianyuan Shi , Liangzhi Li , Zijian Lin , Tao Yang , Xiaojun Quan , Qifan Wang

Retrieval-Augmented Generation (RAG) has emerged as an effective paradigm for expanding the knowledge capacity of Multimodal Large Language Models (MLLMs) by incorporating external knowledge sources into the generation process, and has been…

Computer Vision and Pattern Recognition · Computer Science 2026-04-28 Xu Yuan , Liangbo Ning , Qingqing Ye , Wenqi Fan , Qing Li

Despite the impressive advancements of Large Language Models (LLMs) in generating text, they are often limited by the knowledge contained in the input and prone to producing inaccurate or hallucinated content. To tackle these issues,…

Information Retrieval · Computer Science 2024-05-29 Yu Wang , Nedim Lipka , Ruiyi Zhang , Alexa Siu , Yuying Zhao , Bo Ni , Xin Wang , Ryan Rossi , Tyler Derr

This study aims to optimize the existing retrieval-augmented generation model (RAG) by introducing a graph structure to improve the performance of the model in dealing with complex knowledge reasoning tasks. The traditional RAG model has…

Information Retrieval · Computer Science 2024-11-07 Yuxin Dong , Shuo Wang , Hongye Zheng , Jiajing Chen , Zhenhong Zhang , Chihang Wang

Recent advances in neural sequence-to-sequence models have led to promising results for several language generation-based tasks, including dialogue response generation, summarization, and machine translation. However, these models are known…

Computation and Language · Computer Science 2019-08-29 Semih Yavuz , Abhinav Rastogi , Guan-Lin Chao , Dilek Hakkani-Tur