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A surge of interest in explainable AI (XAI) has led to a vast collection of algorithmic work on the topic. While many recognize the necessity to incorporate explainability features in AI systems, how to address real-world user needs for…

Human-Computer Interaction · Computer Science 2021-09-07 Q. Vera Liao , Daniel Gruen , Sarah Miller

This paper examines the gap between the promises and real-world performance of emerging AI personal assistants. Drawing on interviews with early adopters of devices like Rabbit R1 and Humane AI Pin, as well as services like Ohai and Docus,…

Human-Computer Interaction · Computer Science 2025-06-12 Karen Joy , Tawfiq Ammari , Alyssa Sheehan

Instructors play a pivotal role in integrating AI into education, yet their adoption of AI-powered tools remains inconsistent. Despite this, limited research explores how to design AI tools that support broader instructor adoption. This…

Human-Computer Interaction · Computer Science 2025-03-10 Si Chen , Reid Metoyer , Khiem Le , Adam Acunin , Izzy Molnar , Alex Ambrose , James Lang , Nitesh Chawla , Ronald Metoyer

[Context] Artificial intelligence (AI) components used in building software solutions have substantially increased in recent years. However, many of these solutions focus on technical aspects and ignore critical human-centered aspects.…

Software Engineering · Computer Science 2023-05-22 Khlood Ahmad , Mohamed Abdelrazek , Chetan Arora , Arbind Agrahari Baniya , Muneera Bano , John Grundy

Despite the widespread use of artificial intelligence (AI), designing user experiences (UX) for AI-powered systems remains challenging. UX designers face hurdles understanding AI technologies, such as pre-trained language models, as design…

Human-Computer Interaction · Computer Science 2023-02-22 Q. Vera Liao , Hariharan Subramonyam , Jennifer Wang , Jennifer Wortman Vaughan

My research centers on the development of context-adaptive AI systems to improve end-user adoption through the integration of technical methods. I deploy these AI systems across various interaction modalities, including user interfaces and…

Human-Computer Interaction · Computer Science 2024-01-25 Christine P Lee

Autonomous AI agents are transforming software development and redefining how developers collaborate with AI. Prior research shows that the adoption and use of AI-powered tools differ between core and peripheral developers. However, it…

Software Engineering · Computer Science 2026-01-29 Shamse Tasnim Cynthia , Joy Krishan Das , Banani Roy

As full AI-based automation remains out of reach in most real-world applications, the focus has instead shifted to leveraging the strengths of both human and AI agents, creating effective collaborative systems. The rapid advances in this…

Human-Computer Interaction · Computer Science 2024-04-19 Steffen Holter , Mennatallah El-Assady

The increasing demand for programmers has led to a surge in participants in programming courses, making it increasingly challenging for instructors to assess student code manually. As a result, automated programming assessment systems…

Software Engineering · Computer Science 2025-03-18 Eduard Frankford , Daniel Crazzolara , Michael Vierhauser , Niklas Meissner , Stephan Krusche , Ruth Breu

Integrated Development Environments increasingly implement AI-powered code completion tools (CCTs), which promise to enhance developer efficiency, accuracy, and productivity. However, interaction challenges with CCTs persist, mainly due to…

Human-Computer Interaction · Computer Science 2025-10-07 Giuseppe Desolda , Andrea Esposito , Francesco Greco , Cesare Tucci , Paolo Buono , Antonio Piccinno

Autonomous multi-agent AI systems are poised to transform various industries, particularly software development and knowledge work. Understanding current perceptions among professionals is crucial for anticipating adoption challenges,…

Computers and Society · Computer Science 2025-06-04 Nikola Balic

Although it has been more than four decades that the first components-based software development (CBSD) studies were conducted, there is still no standard method or tool for component selection which is widely accepted by the industry. The…

Software Engineering · Computer Science 2025-04-21 Mahdi Jaberzadeh Ansari , Ann Barcomb

With the advent and proliferation of online developer forums as informal documentation, developers often share their opinions about the APIs they use. Thus, opinions of others often shape the developer's perception and decisions related to…

Software Engineering · Computer Science 2021-02-18 Gias Uddin , Olga Baysal , Latifa Guerrouj , Foutse Khomh

Growing awareness of social biases and inequalities embedded in Artificial Intelligence (AI) systems has brought increased attention to the integration of Diversity and Inclusion (D&I) principles throughout the AI lifecycle. Despite the…

Computers and Society · Computer Science 2025-05-27 Sidra Malik , Muneera Bano , Didar Zowghi

The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…

Human-Computer Interaction · Computer Science 2023-10-20 Javier Hernandez , Jina Suh , Judith Amores , Kael Rowan , Gonzalo Ramos , Mary Czerwinski

With respect to digital games, older adults are a demographic that is often underserved due to an industry-wide focus on younger audiences' preferences and skill sets. Meanwhile, as artificial intelligence (AI) continues to expand into…

Human-Computer Interaction · Computer Science 2025-06-10 Yichi Zhang , Brandon Lyman , Celia Pearce , Miso Kim , Casper Harteveld , Leanne Chukoskie , Bob De Schutter

As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many…

Human-Computer Interaction · Computer Science 2026-03-31 Neha Puri , Tim Dixon

While digital assistants are increasingly used to help with various productivity tasks, less attention has been paid to employing them in the domain of business documents. To build an agent that can handle users' information needs in this…

Human-Computer Interaction · Computer Science 2022-09-09 Farnaz Jahanbakhsh , Elnaz Nouri , Robert Sim , Ryen W. White , Adam Fourney

Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…

Human-Computer Interaction · Computer Science 2025-12-01 Li Siyan , Jason Zhang , Akash Maharaj , Yuanming Shi , Yunyao Li

Artificial Intelligence (AI) systems are being deployed around the globe in critical fields such as healthcare and education. In some cases, expert practitioners in these domains are being tasked with introducing or using such systems, but…

Computers and Society · Computer Science 2021-06-16 Iain Barclay , Will Abramson
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