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Dialogue intent classification aims to identify the underlying purpose or intent of a user's input in a conversation. Current intent classification systems encounter considerable challenges, primarily due to the vast number of possible…

Computation and Language · Computer Science 2024-12-23 Gyutae Park , Ingeol Baek , ByeongJeong Kim , Joongbo Shin , Hwanhee Lee

In today's digitally driven world, dialogue systems play a pivotal role in enhancing user interactions, from customer service to virtual assistants. In these dialogues, it is important to identify user's goals automatically to resolve their…

Computation and Language · Computer Science 2024-11-19 Juan A. Rodriguez , Nicholas Botzer , David Vazquez , Christopher Pal , Marco Pedersoli , Issam Laradji

Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Computation and Language · Computer Science 2025-12-08 Hengyu Luo , Peng Liu , Stefan Esping

Dialogue state tracking (DST) plays an essential role in task-oriented dialogue systems. However, user's input may contain implicit information, posing significant challenges for DST tasks. Additionally, DST data includes complex…

Computation and Language · Computer Science 2024-12-05 Zihao Yi , Zhe Xu , Ying Shen

Intent detection is a crucial component of modern conversational systems, since accurately identifying user intent at the beginning of a conversation is essential for generating effective responses. Recent efforts have focused on studying…

Computation and Language · Computer Science 2025-09-09 Liang Zhang , Yuan Li , Shijie Zhang , Zheng Zhang , Xitong Li

Building conversational systems in new domains and with added functionality requires resource-efficient models that work under low-data regimes (i.e., in few-shot setups). Motivated by these requirements, we introduce intent detection…

Computation and Language · Computer Science 2020-03-11 Iñigo Casanueva , Tadas Temčinas , Daniela Gerz , Matthew Henderson , Ivan Vulić

The ability to infer the intentions of others, predict their goals, and deduce their plans are critical features for intelligent agents. For a long time, several approaches investigated the use of symbolic representations and inferences…

Machine Learning · Computer Science 2019-11-25 Thibault Duhamel , Mariane Maynard , Froduald Kabanza

Intent modelling has become an important part of modern dialogue systems. With the rapid expansion of practical dialogue systems and virtual assistants, such as Amazon Alexa, Apple Siri, and Google Assistant, the interest has only…

Computation and Language · Computer Science 2021-05-11 Sindre André Jacobsen , Anton Ragni

Zero-shot intent classification is a vital and challenging task in dialogue systems, which aims to deal with numerous fast-emerging unacquainted intents without annotated training data. To obtain more satisfactory performance, the crucial…

Computation and Language · Computer Science 2022-06-07 Han Liu , Siyang Zhao , Xiaotong Zhang , Feng Zhang , Junjie Sun , Hong Yu , Xianchao Zhang

A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…

Computation and Language · Computer Science 2021-05-26 Shikib Mehri , Mihail Eric

Building a machine learning driven spoken dialog system for goal-oriented interactions involves careful design of intents and data collection along with development of intent recognition models and dialog policy learning algorithms. The…

Computation and Language · Computer Science 2019-12-24 Saurav Sahay , Shachi H Kumar , Eda Okur , Haroon Syed , Lama Nachman

In this paper, we investigate few-shot joint learning for dialogue language understanding. Most existing few-shot models learn a single task each time with only a few examples. However, dialogue language understanding contains two closely…

Computation and Language · Computer Science 2021-06-15 Yutai Hou , Yongkui Lai , Cheng Chen , Wanxiang Che , Ting Liu

Intent Detection is one of the core tasks of dialog systems. Few-shot Intent Detection is challenging due to limited number of annotated utterances for novel classes. Generalized Few-shot intent detection is more realistic but challenging…

Computation and Language · Computer Science 2023-12-27 Ayush Kumar , Vijit Malik , Jithendra Vepa

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more…

Computation and Language · Computer Science 2022-05-05 Louis Marceau , Raouf Belbahar , Marc Queudot , Nada Naji , Eric Charton , Marie-Jean Meurs

We introduce the dialog intent induction task and present a novel deep multi-view clustering approach to tackle the problem. Dialog intent induction aims at discovering user intents from user query utterances in human-human conversations…

Computation and Language · Computer Science 2020-09-17 Hugh Perkins , Yi Yang

We tackle the Dialogue Belief State Tracking(DST) problem of task-oriented conversational systems. Recent approaches to this problem leveraging Transformer-based models have yielded great results. However, training these models is…

Computation and Language · Computer Science 2022-04-19 Debjoy Saha , Bishal Santra , Pawan Goyal

We present a systematic study on multilingual and cross-lingual intent detection from spoken data. The study leverages a new resource put forth in this work, termed MInDS-14, a first training and evaluation resource for the intent detection…

Computation and Language · Computer Science 2021-04-20 Daniela Gerz , Pei-Hao Su , Razvan Kusztos , Avishek Mondal , Michał Lis , Eshan Singhal , Nikola Mrkšić , Tsung-Hsien Wen , Ivan Vulić

Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence…

Computation and Language · Computer Science 2022-07-25 Zhihan Zhou , Dejiao Zhang , Wei Xiao , Nicholas Dingwall , Xiaofei Ma , Andrew O. Arnold , Bing Xiang

Developing a dialogue agent that is capable of making autonomous decisions and communicating by natural language is one of the long-term goals of machine learning research. Traditional approaches either rely on hand-crafting a small…

Computation and Language · Computer Science 2017-05-30 Tsung-Hsien Wen , Yishu Miao , Phil Blunsom , Steve Young

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited…

Information Retrieval · Computer Science 2019-01-14 Chen Qu , Liu Yang , Bruce Croft , Yongfeng Zhang , Johanne R. Trippas , Minghui Qiu
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