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Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and conversation patterns. However, this rigidness does not handle the…
Current conversational agents (CA) have seen improvement in conversational quality in recent years due to the influence of large language models (LLMs) like GPT3. However, two key categories of problem remain. Firstly there are the unique…
Since cobots (collaborative robots) are increasingly being introduced in industrial environments, being aware of their potential positive and negative impacts on human collaborators is essential. This study guides occupational health…
The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…
Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding…
AI assistants are being created to help software engineers conduct a variety of coding-related tasks, such as writing, documenting, and testing code. We describe the use of the watsonx Code Assistant (WCA), an LLM-powered coding assistant…
Large Language Models-Cognitive Assistants (LLM-CAs) can enhance Quality Management Systems (QMS) in manufacturing, fostering continuous process improvement and knowledge management. However, there is no human-centred software architecture…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
The integration of collaborative robots (cobots) in industrial settings raises concerns about worker well-being, particularly due to reduced social interactions. Avatars - designed to facilitate worker interactions and engagement - are…
Industrial Safety deals with the physical integrity of humans, machines and the environment when they interact during production scenarios. Industrial Safety is subject to a rigorous certification process that leads to inflexible settings,…
Conversational Agents (CAs) have increasingly been integrated into everyday life, sparking significant discussions on social media. While previous research has examined public perceptions of AI in general, there is a notable lack in…
This paper undertakes a systematic review of relevant extant literature to consider the potential societal implications of the growth of AI in manufacturing. We analyze the extensive range of AI applications in this domain, such as…
As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google Home, have become commonly embedded in households, many children now routinely interact with Artificial Intelligence (AI) systems. It is important to research…
Background: The increasing adoption of AI assistants in programming has led to numerous studies exploring their benefits. While developers consistently report significant productivity gains from these tools, empirical measurements often…
AI expansion has accelerated workplace adoption of new technologies. Yet, it is unclear whether and how knowledge workers are supported and trained to safely use AI. Inadequate training may lead to unrealized benefits if workers abandon…
Good mental health enables individuals to cope with the normal stresses of life. In Germany, approximately one-quarter of the adult population is affected by mental illnesses. Teletherapy and digital health applications are available to…
As artificial intelligence (AI) tools become increasingly embedded in software development workflows, questions persist about their true impact on developer productivity and experience. This paper presents findings from a mixed-methods…
Over-reliance on AI systems can undermine users' critical thinking and promote complacency, a risk intensified by the emergence of agentic AI systems that operate with minimal human involvement. In software engineering, agentic coding…
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…
AI coding assistants have become prolific in recent years. Through a longitudinal mixed-methods investigation, we examined how professional software engineers perceive the effects of AI coding assistants in regard to task focus, developer…