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Large language models have become increasingly common, used by millions of people worldwide in both professional and personal contexts. As these models continue to advance, they are frequently serving as virtual assistants and companions.…
LGBTQ+ individuals are increasingly turning to chatbots powered by large language models (LLMs) to meet their mental health needs. However, little research has explored whether these chatbots can adequately and safely provide tailored…
In response to the increasing mental health challenges faced by college students, we sought to understand their perspectives on how AI applications, particularly Large Language Models (LLMs), can be leveraged to enhance their mental…
Large language models are increasingly used for mental health support, yet little is known about whether their responses are psychologically safe across different help-seeking styles. We examine a foundational distinction in emotional…
Psychological consultation is essential for improving mental health and well-being, yet challenges such as the shortage of qualified professionals and scalability issues limit its accessibility. To address these challenges, we explore the…
This study focuses on emotion-sensitive spoken dialogue in human-machine speech interaction. With the advancement of Large Language Models (LLMs), dialogue systems can handle multimodal data, including audio. Recent models have enhanced the…
Mental disorders are clinically significant patterns of behavior that are associated with stress and/or impairment in social, occupational, or family activities. People suffering from such disorders are often misjudged and poorly diagnosed…
Users of the transit system flood social networks daily with messages that contain valuable insights crucial for improving service quality. These posts help transit agencies quickly identify emerging issues. Parsing topics and sentiments is…
Engaging in smooth conversations with others is a crucial social skill. However, differences in knowledge between conversation participants can sometimes hinder effective communication. To tackle this issue, this study proposes a real-time…
Mental health has attracted substantial attention in recent years and LLM can be an effective technology for alleviating this problem owing to its capability in text understanding and dialogue. However, existing research in this domain…
Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial…
Large Language Models (LLMs) are becoming integral to modern software development workflows, assisting developers with code generation, API explanation, and iterative problem-solving through natural language conversations. Despite…
Romance-baiting scams have become a major source of financial and emotional harm worldwide. These operations are run by organized crime syndicates that traffic thousands of people into forced labor, requiring them to build emotional…
In recent years, social media has emerged as a primary channel for users to promptly share feedback and issues during disasters and emergencies, playing a key role in crisis management. While significant progress has been made in collecting…
Large language models (LLMs) show promise in generating supportive responses for mental health queries, but improving their usefulness, empathy, and safety often requires substantial compute, expert input, and labeled data. At the same…
Computer-aided teacher training is a state-of-the-art method designed to enhance teachers' professional skills effectively while minimising concerns related to costs, time constraints, and geographical limitations. We investigate the…
Large language models (LLMs) have garnered significant attention in recent years due to their impressive performance. While considerable research has evaluated these models from various perspectives, the extent to which LLMs can perform…
In today's world, emotional support is increasingly essential, yet it remains challenging for both those seeking help and those offering it. Multimodal approaches to emotional support show great promise by integrating diverse data sources…
The demand for psychological counselling has grown significantly in recent years, particularly with the global outbreak of COVID-19, which has heightened the need for timely and professional mental health support. Online psychological…
Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem…