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This study investigates the impact of Generative AI on software development within the IT sector through a mixed-method approach, utilizing a survey developed based on expert interviews. The preliminary results of an ongoing survey offer…

Context: Generative Artificial Intelligence (GenAI) tools, such as GitHub Copilot and GPT tools, represent a paradigm shift in software engineering. While their impact is clear, most studies are short-term, focused on individual…

As generative AI (GAI) tools become increasingly integrated into workplace environments, it is essential to measure their impact on productivity across specific domains. This study evaluates the effects of Microsoft's Security Copilot…

This paper reports a survey of generative AI use among 83 MBA thesis students in Japan (target population 230; 36.1% response rate), conducted after thesis examiner evaluation. AI use was nearly universal: 95.2% reported at least some use…

We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…

The emergence of Generative AI (Gen AI) has motivated an interest in understanding how it could be used to enhance productivity across various tasks. We add to research results for the performance impact of Gen AI on complex knowledge-based…

Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…

This study investigates whether assessments fostering higher-order thinking skills can reduce plagiarism involving generative AI tools. Participants completed three tasks of varying complexity in four groups: control, e-textbook, Google,…

Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…

Primary care professionals struggle to keep up to date with the latest scientific literature critical in guiding evidence-based practice related to their daily work. To help solve the above-mentioned problem, we employed generative…

Generative AI technologies such as ChatGPT, Gemini, and MidJourney have made remarkable progress in recent years. Recent literature has documented ChatGPT's positive impact on productivity in areas where it has strong expertise,…

Generative AI is changing the way that many disciplines are taught, including computer science. Researchers have shown that generative AI tools are capable of solving programming problems, writing extensive blocks of code, and explaining…

Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data for behavioral improvement. Despite the availability of…

Generative AI is a technology which depends in part on participation by humans in training and improving the automation potential. We focus on the development of an "AI twin" that could complement its creator's efforts, enabling them to…

We present evidence from a field experiment across 66 firms and 7,137 knowledge workers. Workers were randomly selected to access a generative AI tool integrated into applications they already used at work for email, meetings, and writing.…

Recent advancements in large language models, including GPT-4 and its variants, and Generative AI-assisted coding tools like GitHub Copilot, ChatGPT, and Tabnine, have significantly transformed software development. This paper analyzes how…

Although recent developments in generative AI have greatly enhanced the capabilities of conversational agents such as Google's Gemini (formerly Bard) or OpenAI's ChatGPT, it's unclear whether the usage of these agents aids users across…

In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…

The rapid integration of generative artificial intelligence (GenAI) technology into education necessitates precise measurement of GenAI literacy to ensure that learners and educators possess the skills to engage with and critically evaluate…

Generative AI (GenAI) tools are increasingly being adopted in software development as productivity aids, since there is evidence that GenAI tools can improve individual aspects of productivity. However, productivity is multidimensional;…