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In settings where users both need high accuracy and are time-pressured, such as doctors working in emergency rooms, we want to provide AI assistance that both increases decision accuracy and reduces decision-making time. Current literature…
Departing from the claim that AI needs to be trustworthy, we find that ethical advice from an AI-powered algorithm is trusted even when its users know nothing about its training data and when they learn information about it that warrants…
The dazzling promises of AI systems to augment humans in various tasks hinge on whether humans can appropriately rely on them. Recent research has shown that appropriate reliance is the key to achieving complementary team performance in…
AI-based systems have been used widely across various industries for different decisions ranging from operational decisions to tactical and strategic ones in low- and high-stakes contexts. Gradually the weaknesses and issues of these…
Artificial intelligence (AI) systems are increasingly used for providing advice to facilitate human decision making in a wide range of domains, such as healthcare, criminal justice, and finance. Motivated by limitations of the current…
As artificial intelligence (AI) assistants become more widely adopted in safety-critical domains, it becomes important to develop safeguards against potential failures or adversarial attacks. A key prerequisite to developing these…
Artificial Intelligence (AI) is increasingly employed to enhance assistive technologies, yet it can fail in various ways. We conducted a systematic literature review of research into AI-based assistive technology for persons with visual…
As artificial intelligence (AI) becomes deeply integrated into critical infrastructures and everyday life, ensuring its safe deployment is one of humanity's most urgent challenges. Current AI models prioritize task optimization over safety,…
Design optimizations in human-AI collaboration often focus on cognitive aspects like attention and task load. Drawing on work design literature, we propose that effective human-AI collaboration requires broader consideration of human needs…
Amid ongoing policy and managerial debates on keeping humans in the loop of AI decision-making, we investigate whether human involvement in AI-based service production benefits downstream consumers. Partnering with a large savings bank in…
Artificial intelligence (AI) is increasingly being considered to assist human decision-making in high-stake domains (e.g. health). However, researchers have discussed an issue that humans can over-rely on wrong suggestions of the AI model…
AI systems increasingly support human decision-making. In many cases, despite the algorithm's superior performance, the final decision remains in human hands. For example, an AI may assist doctors in determining which diagnostic tests to…
As Artificial Intelligence (AI) technologies continue to advance, protecting human autonomy and promoting ethical decision-making are essential to fostering trust and accountability. Human agency (the capacity of individuals to make…
AI-assisted decision making becomes increasingly prevalent, yet individuals often fail to utilize AI-based decision aids appropriately especially when the AI explanations are absent, potentially as they do not %understand reflect on AI's…
In a human-AI collaboration, users build a mental model of the AI system based on its reliability and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. Modern NLP systems are often…
For effective collaboration between humans and intelligent agents that employ machine learning for decision-making, humans must understand what agents can and cannot do to avoid over/under-reliance. A solution to this problem is adjusting…
Artificial Intelligence (AI) technology epitomizes the complex challenges posed by human-made artifacts, particularly those widely integrated into society and exerting significant influence, highlighting potential benefits and their…
Artificial Intelligence (AI) has made impressive progress in recent years and represents a key technology that has a crucial impact on the economy and society. However, it is clear that AI and business models based on it can only reach…
The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…
Artificial intelligence can cause inconvenience, harm, or other unintended consequences in various ways, including those that arise from defects or malfunctions in the AI system itself or those caused by its use or misuse. Responsibility…